Alexa everywhere group not working and you can’t solve the issue? Worry no further!
The everywhere group is a party between Echo speakers that can sync as long as compatible content is played.
However, there could be an issue with the bond between your Echo devices and this could cause a lot of fuss.
To fix your Alexa’s everywhere group, first, restart all of your Echo devices. Make sure you’re playing only compatible content and connect all of your speakers to a 2.4GHz broadband. Lastly, perform a factory reset on the problematic units.
Before we move on to troubleshooting, let’s review what are the potential issues, causing problems with your Alexa’s everywhere group.
The main causes we can suspect are your Echo speakers themselves.
You must also take the internet connection of the devices into consideration, as well as the content you’re trying to play.
Here are some of the potential causes that are preventing the group from working:
1. Internet Troubles
If one or more of your Echo speakers got disconnected from the internet, it is likely that the everywhere group will fall apart.
2. Power Issues
A potential power malfunction with your Alexa devices could also be the cause of this problem.
3. Content Type
It is important to play only compatible content with Alexa, otherwise, only the speaker that you’ve played the content from is going to output something.
4. Not Using the Same WiFi
All of your Echo devices must be connected to the same WiFi network in order for the everywhere group to exist.
5. Glitch/Bug/Corrupted Data
Lastly, a more general issue could have appeared with your device or Amazon apps, such as glitch, bug, or corrupted data.
Now that we’ve mentioned all of the possibilities, let’s move on to troubleshooting and get this problem resolved in no time!
Our solutions are aligned in an order that will not only help you fix the problem but also to identify the origin of the issue.
In that regard, we suggest not skipping any of the solutions and applying them in the order that they are listed.
As your first solution, we recommend restarting your Echo devices.
Sometimes it may all come down to a bug or glitch with the software of your Echo devices and you can perform a simple reboot to resolve the problem.
You might also refer to this restart with a hard reset.
Here is how to reboot and hard reset your problematic Echo devices:
- Unplug the Echo devices from the power source (all of your problematic devices).
- Wait for 5 minutes while the adapter is unplugged.
- Re-attach the power cable once 5 minutes have passed.
- Test the everywhere group.
It is not excluded that there is a problem with the given Echo device that doesn’t seem to be playing the music.
That malfunction could be power-related, so make sure that the device is getting sufficient electricity to support its function.
As you probably know, your Alexa everywhere group is compatible with a few music sources.
Playing anything other than the supported sources will result in the music playing only from the speaker you’re enabling the sound on.
In that regard, try playing content only from a compatible source, and here are all of them:
- Prime music
- Amazon music
- Connected Spotify account
- Other trusted third-party music providers
Important: Playing audio that isn’t from a trusted source will not play across multiple rooms or where you have your Echo devices at.
Try playing anything from the music sources above. Also, make sure that you’re registered and your group is connected with the given source.
Not having your Echo devices connected to a single network could result in a variety of problems when enabling any of the shared features they have.
Moreover, having them connected to a 5GHz network, could also result in a variety of problems.
In that regard, we suggest connecting all of your Echo devices to a single 2.4GHz network.
If your router doesn’t support one, you can easily create it from the router options.
To create a network of your liking, you must gain access to the router settings.
Here’s how to create a separate WiFi for your network:
- Open the CMD on your computer or laptop wired with the router.
- Type “ipconfig” and hit Enter.
- Locate and copy the default gateway.
- Paste it into your browser.
- Once on the following screen, use “admin” and “admin” for login credentials.
- Head to the Network tab and set the configurations for your new network.
Once your router reboots, the new network will be up and after setting its password, you should connect all of your Echo devices to it.
Once connected, test whether the everywhere group will not be working and if not, proceed with the next solution.
Even if your Echo devices are sharing one network, there could be a problem with the internet connection itself.
In that regard, we can give you a few suggestions to troubleshoot your network:
Power Cycle Router
Perform a hard reset on your router, by unplugging its power cable for 5 minutes.
Reconnect network Cables
Disconnect all cables in your network configuration and reconnect them as you make sure that they are attached properly.
Reduce Bandwidth Usage
Your network might be overloading. Reduce usage that requires a lot of resources, by stopping any high data downloading, seeding, or uploading for the rest of this guide.
With the recommendations above executed, try playing something on your everywhere group to see if all Echo would work.
There could be a problem with the connectivity between your Echo devices.
In that regard, we suggest re-adding your Echo from the everywhere group to determine if that would help.
To re-add your Echo devices from the everywhere group, check the instructions below:
- Go to your Amazon Alexa smartphone app.
- Go to “Devices” and access the “Multi-room music speakers” option.
- Access your group and remove all Echo using the “X”.
- Re-add the devices once you’re done.
We assume you already know how to add your Echo once they’ve been removed from the group, so test whether that will help or not.
If some of your Echos are playing, while you can’t hear any output from others, we suggest resetting the problematic Echo.
This will refresh the software of the device and resolve any firmware complications or corrupted data preventing its connection to the everywhere group.
To reset an Echo, go to Amazon Alexa app > Devices > (your problematic Echo) > Reset > Confirm.
This will reset the Echo and you will have to go through the setup process again, before connecting it to the everywhere group.
However, in most cases that turn out to be helpful so your everywhere group should be working after.
If the everywhere group on your Alexa doesn’t work, first hard reset all problematic devices and make sure that they are all connected to the same 2.4GHz Wi-Fi. Next, re-add the problematic Echo from the group and if nothing helps, factory reset them.
Read Next: How To Add Contacts to Echo Show Easily?
Now that you know why the Alexa everywhere group not working, we hope you were able to solve this problem easily.
Sometimes it is simply bothersome when one or more of your Echo refuses to play music, but with the solutions above, you should be able to fix that problem in no time!
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