alexa app not working on android

If Alexa app not working on Android, stick by the end of this post to learn how to resolve the issue!

We’ll discuss everything you should know about the OS compatibility with the Alexa app and grant you some proven methods to resolve the problem!

The Alexa app may not be functional on your Android phone if you’ve recently used the app on another OS. There may be account incompatibility issues or your Android or the app’s version may be so outdated that it isn’t supported anymore. 

Also, your storage could be full or there might be a general issue with your smart device.

Before we can identify the issue for sure, let’s take a look at the possible causes along with a brief description of each. Only then you can confidently troubleshoot the issue.

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Why Is My Amazon Alexa App Not Working?

Generally, the Amazon Alexa app can’t go faulty with the individual operating systems.

If the problem occurs on an Android phone more frequently than on an iPhone for instance, most of the time it is the phone’s fault.

Here are the reasons why:

1. Full Storage

If the Alexa app refuses to work on your Android phone, it may be due to storage. The storage of your device may be filled with files.

2. Outdated App

If the Alexa app is outdated it will refuse to work until it is updated or reinstalled and the new firmware is applied to your Android phone.

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3. Outdated Android Phone

If the OS of your Android phone is outdated, this older version may not support the newest Alexa app version.

4. Internet Connection

Alexa app requires an Internet connection to be accessed. If you don’t have a reliable internet connection, you won’t be able to enter the Alexa app.

5. Corrupted Data

If you’ve deleted some of the files within your Alexa app’s directory, the app won’t probably launch, and the only way to resolve this issue is to reinstall the app.

6. A Bad Version Of The App

If you’ve downloaded the Alexa app from an untrusted provider, the app you’ve downloaded might not launch at all. Such files from untrusted providers can carry malware and other viruses.

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Now that you know what may have happened to your Android phone and Alexa app, let’s not waste more time and get rid of the issue as soon as possible.

How To Fix Amazon Alexa App Not Working On Android?

fix alexa app not working on android

Before we begin, in some setups, the Alexa app may require access to the Alexa device, during its first startup.

Make sure that your Alexa device is in the considerable range of your phone with Bluetooth turned on before proceeding any further.

Method #1 Restart & Charge Your Phone

If your Alexa app Isn’t working on Android, the very first and most important thing to try would be a Restart.

Sometimes the software of your Android phone may bug and you won’t be able to access any apps until you restart your phone.

This is why the first recommendation we brought to you is a simple device restart.

Also, make sure to charge your phone after you restart it because such issues are well-known to occur more frequently whenever your device is running low on battery!

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Method #2 Check Device Storage

If the Alexa app doesn’t work on your Android phone, it is more likely that the storage on your device is full.

Alexa’s interface has more extensive features which require larger storage, especially when a new update kicks in.

To check the storage of your Android device, follow the steps we’ve brought to you down below.

  1. Unlock your Android phone and head to the Settings by clicking on the cogwheel.
  2. Now that you’re in the options, click on the Storage tab and wait for several seconds until your device calculates all apps and files.
  3. Check if the storage is full and free at least 3 GB of extra storage.
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While you’re at it, make sure to free at least 3 GB of extra storage. Even if Alexa doesn’t need that amount of space, it is healthy for your phone to have some free space!

Method #3 Check Alexa App Version

Now that you’ve checked the storage of your device, if you’re still not eligible to access the Alexa app, it is probably outdated.

If you’ve disabled the auto-updates on your Android phone, it is more likely that you have a few new versions of the Alexa app queued up and ready to be downloaded.

To check, you can go to your App Store and check in the My apps list.

In this list are all apps you’ve downloaded and you can check which apps can be updated and have a newer version released!

Method #4 Reinstall Application

If nothing has worked so far, and your Alexa app is not working on Android, you can try to perform a complete reinstallation.

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The idea behind reinstalling the Alexa app is to erase all files with the intention to remove any corrupted data. With a clean installation, your issue has a high chance of being resolved.

Here is how to reinstall your Alexa app:

  1. Unlock your Android phone and head to the Settings tab.
  2. From there, enter the Device’s storage and locate where the Alexa app’s icon is.
  3. Click on the Alexa app icon and on the next page, click on the Clear cache button.
  4. Now that you have done that, the button next to Clear cache should be Uninstall.
  5. Click on the Uninstall button and wait for the process to finalize.
Now that you’ve deleted the Alexa app, download it again from the app store and see if you can access it then.

Method #5 Check Internet Connection

The last thing you can try before wrapping things up is to check your internet connection.

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The Alexa app requires a connection with your network by default, so making sure that a router is supplying your phone with a reliable internet connection is important.

To check for your internet connection, go to the Wi-Fi settings on your Android phone.

From there, you will be able to tell whether you are connected to a network and if that network has an internet connection.

If you don’t have an internet connection but you’re connected with your network, here are a few things you can try:

(a) Power Cycle Router

You can power cycle your router by turning it off and waiting for several seconds.

Then unplug the power supply of the router and wait for another 5 minutes. This will refresh the electricity within your device and get the internet signal going.

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(b) Relocate Router

Make sure that your router is in a considerable range from your phone and Alexa.

If the connection signal doesn’t reach your phone, you will probably not be able to access the Alexa app until further notice.

Many things could have impacted your Alexa app’s functionality. Relieving your device’s storage and restarting it might be able to help. On the other hand, you can check your internet connection, make sure that the Alexa app is updated, and perform a reinstall if necessary.

Read Next: Why is Alexa Calling Not Working?

Bottom Line

Now that you know why is Alexa app not working on Android, you can easily troubleshoot the issue.

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Even if this troubleshooting guide wasn’t enough for you, you can always contact Amazon Alexa’s support team for another round of troubleshooting!

Also, bookmark this site for more tech updates!

Nicole B