why does my sonos keep cutting out

Why does my Sonos keep cutting out? One of the most aggravating situations is having your wifi speakers cut out just as your favorite section of a song begins to play.

It’s the aural counterpart of streaming video’s dreaded buffering notifications.

One of the top difficulties in identifying a connection problem is that there are numerous possible points of failure throughout the chain.

Sonos cutting out issue can be due to an ISP issue between Spotify and your mobile, or an internal network mistake involving your mobile and the speakers.

We’ll go over some of the likely causes before moving on to some troubleshooting techniques:

Reason Why Does My Sonos Keep Cutting Out

One of the following issues could be causing the Sonos speaker to cut out:

  • Possible wireless interference
  • Poor quality internet connection
  • Device out of range from the connected device
  • The Sonos device needs to be relocated
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We’ve put together some troubleshooting instructions below to assist you in investigating the issue and resolving any issues you may be having with the Sonos speaker.

How to Fix Sonos Speaker Keep Cutting Out

how to fix sonos keep cutting out

Method #1 Check For Contrasting Networks

Contrasting networks could be causing your network system to fail, allowing your speaker to continue cutting out. You’ll need to run a WiFi Scanner app to help diagnose this.

Sonos speakers, for example, use the 2.4GHz frequency, whereas the Paradigm Wireless may use either 2.4GHz or 5GHz.

Method #2 Remove Unsupported Devices

If you have any unsupported or conflicting network devices such as:

  • WiFi extenders
  • Mobile hotspots
  • LTE routers

Check the system requirements and incompatible hardware.

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If this is the case, you can turn them off to remove them from your network, replace them with a supported device, or follow the procedures for your individual device.

Method #3 Check for Account Streaming Restrictions

Only one stream can be played at a time on some music service accounts.

Check that your music service account isn’t being used on another device, such as a computer or smartphone if you’re only getting audio disruptions on one music streaming service with Sonos.

Method #4 Reposition your Sonos Equipment

If a Sonos device’s wireless connection to your network or the nearest wired Sonos product is weak, audio stops or skips may occur.

  1. Move any concerned Sonos gadgets closer to the router if you’re using a wireless configuration.
  2. Move them closer to the nearest Sonos product that is wired to your router if you’re using a wired configuration.
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Method #5 Change Wireless Channel Settings

To change the wireless channel in your Sonos system, follow these steps:

  1. Open a computer connected to your Wi-Fi network
  2. Type the IP address of your router into a web browser
  3. The wireless settings page can be found here.
  4. Adjust the router’s wireless channel (if the “Auto” is active, disable the router and use channels 1,11, or 6).
  5. If necessary, save the settings and restart your router.

Note: Once you have finished changing the wireless channel settings, please fo try connecting to your Sonos Speaker.

Method #6 Examine Your WiFi Router

In an ideal world, you should be getting near to the same speed as a hardwired connection.

  1. Install the Speedtest app for Android or iPhone.
  2. Then stand near the speaker that’s cutting out
  3. Conduct the speed test from your smartphone.
  4. If your internet connection is slow, try moving the speaker and WiFi router closer together.
  5. If this doesn’t work, it’s possible that other networks are interfering with your WiFi.
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Note: Once you have moved the speaker or WIFI device, do retry the speed test to see if that has made a difference.

Sonos Speaker Wifi Router Speed

Because your router might only support a 5 GHz network, and Sonos systems can only connect to a 2.4 GHz network, your Sonos speakers are not connecting to wifi, causing it to keep cutting out.

Either use an Ethernet wire to connect the speakers to the router or get a new router that supports both 2.4 and 5 GHz networks.

Method #7 Use Sonos Boost Installation Fix

Sonos has its own connection-related service called Boost Installation. You have the option of using a Boost installation when setting up your speakers.

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This is accomplished by hardwiring one of the Sonos speakers, which then establishes its own Sonos-specific WiFi network whereby the rest of your speaker systems will connect.

This is especially advantageous if your router only supports 5GHz, which Sonos does not.

Another advantage of this setup is that speakers may be placed further away from your WiFi network because they only need to be within range of another speaker.

Method #8 Reset The Sonos Speakers

You may need to reset the Sonos speakers to solve some of the most common Sonos issues.

Here are the steps to resetting different Sonos speakers if you don’t know-how.

  1. Remove the speaker from the outlet and unplug it.
  2. The next step is to push the reset button, which is different for each Sonos model.
  3. Press the relevant reset button for your Sonos product.
  4. While keeping the reset button pushed, plug in the power cord for a bit.
  5. Release the reset button once you see orange and white flashing lights.
  6. The indicator will finally turn green, indicating that the Sonos speaker has been correctly reset.
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The main reason for Sonos cutting out is that the Sonos speaker has contrasting networks that could be causing it to fail.  Alternatively, unsupported or conflicting network devices connected also contribute to keeping cutting out Sonos.

Check out our next helpful guides on Sonos;

  1. Can You Use Sonos Without WiFi?
  2. How To Move Sonos Speaker To Another Room?
  3. How to Add Songs to Sonos Playlist?

Bottom Line

We hope that the methods and troubleshooting steps mentioned above have assisted you in resolving the Sonos speaker that keeps cutting out issues.

Also now have a better understanding and knowledge of why this problem may have happened.

Should you need any further assistance regarding Sonos keep cutting out, please do reach out and contact Sonos’s customer care team.

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They can give you some further troubleshooting methods and further tips and tricks.

Nicole B