alexa won't connect to spotify

A lot of people are concerned about the fact that their Alexa won’t connect to Spotify. But, what’s causing this? What’s the reason why some people are experiencing this dilemma?

Whether it’s your first time linking or connecting Spotify to Alexa, we got you!

In this very guide, we’ll go about all the information you need to know why your Alexa-enabled device isn’t connecting to Spotify.

We’ll tackle everything from what’s causing it, how you can avoid it, up to the resolution or the fix!

If Alexa won’t connect to Spotify, you have to make sure that you’re logged into your Spotify account. Then proceed to troubleshoot it by toggling a few settings in both apps.

Prior to unearthing the fix method, let us first figure out some of the reasons why this happens.

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What’s the Reason Why Alexa Can’t Connect to Spotify?

There isn’t any definitive reason for this; in fact, multiple issues can cause it. It can be a single issue or all issues all running at the same time.

You’ll find different factors, which involve your Amazon-enabled device, as well as how your Spotify is set up.

Here are the most customary reasons why your Alexa won’t connect to Spotify Premium. 

  • Your Spotify account is logged out in the Alexa app
  • Spotify is not the default music service of the Alexa device
  • There are linking discrepancies between your phone and the speaker

These are the most customary reasons why your music app won’t play on the Alexa-enabled speaker.

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So, is there a workaround that you can do if your Alexa will not connect to Spotify?

How to Fix Alexa Won’t Connect to Spotify

fix alexa won't connect to spotify

Since there’s not a single reason that can cause this, we’ll have to perform everything.

Don’t worry, the steps below will cover the comprehensive process of fixing this discrepancy. So, without further ado, here’s the method of fixing the connection incompatibility of your Spotify to Alexa.

Step #1: Check If Alexa is in the Latest Version

First things first, is your Alexa app in its latest version? Oftentimes, if your Alexa app is not up-to-date, it can cause a few problems, especially in terms of how it connects and links to an external device.

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So, go to the App Store or the Google Play Store and check if the Alexa app is on its latest version.

Step #2: Is Your Echo Device Muted?

Amazon Echo devices are so advanced and complex to the extent that it has a feature where it can be muted.

And, even if we don’t intend it to be muted, we can accidentally toggle this option. You can determine if an Echo device is muted if the light ring of the device is color red.

If it’s muted, press and hold the microphone button on the device for about two (2) seconds. This is also what you have to do if you’re looking to mute your Amazon Echo device.

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Step #3: Power Cycle Your Amazon Echo Device

After that, the next thing you want to do is to power cycle and reboot your Alexa-enabled device.

Power cycling is easy, you only have to unplug your device from power. You can do this by either unplugging it from the wall outlet or by unplugging the AC power cord that is connected to your Alexa.

Wait for about 15 to 30 seconds before plugging it back in again.

Step #4: Check Spotify’s Login Status on Echo

When that’s all done and ready, what you have to do next is to check Spotify’s login status on the Alexa app.

  • Access your Alexa app
  • Go to Settings > Preferences
  • From there, go to Music and Podcast
  • And select Spotify
When you select this option, it should show you that you are logged into your Spotify account. Otherwise, you have to log in and link it together.

Step #5: Set Spotify as the Default Music Service

Once that’s all done and finished, what you need to do next is to set Spotify as the default music service on your Alexa app.

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To do this,

  • Open your Alexa app
  • Go to Settings > Preferences > Music and Podcast
  • From there, you just have to select Spotify
  • Tick the Default Music Service box beside it

Step #6: Unlink and Relink the Alexa From Spotify

After that, the next thing you want to do is to unlink and relink the connection of Spotify and Alexa.

On your Alexa app, go to Settings > Music and Podcast > Spotify. Hit on the button that says Disable Skill and confirm it.

After that, close the app up and relink it by following the same process.

Step #7: Clear Cache and App Data

Then, proceed to clear the cache and app data of your Alexa app. The process of clearing it is different on an Android device and an iPhone.

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To clear cache and app data on Android:

  • Go to Settings > Apps
  • Locate Spotify and click on Storage
  • Tap on Clear Cache and Clear Data

To clear it on an iPhone:

  • Go to Settings > Apps
  • Locate Spotify
  • Hit on Offload App
Note: This resets the data stored on your Alexa app. What this means is that you’ll have to log back into your Alexa app again.

Step #8: Reset Alexa Device

Lastly, reset your Alexa device. To do this, you simply have to go into your Alexa app and access Settings.

From there, navigate to Device Options > Reset to Factory Defaults. Confirm the reset and this will reset your Amazon Echo.

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Alternatively, you can also press and hold the Echo device’s Action button for about 30 seconds. Wait for the light ring to turn off by itself. Then, wait for it to turn blue – that’s how you know that it has already been reset.

Note, though, that this will revert the settings of your Alexa app to how it was originally. So, don’t panic if you don’t see it normally.

And that’s it! By doing this process, you should be able to connect your Alexa device to Spotify!

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It’s Still Not Working, What Should I Do?

If you’re already too worked up about it, the next best thing you need to do is to contact Amazon’s customer service team.

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You can try reaching their technical department, too, and tell them what the problem is.

Note: Inform them that you were able to do the steps we listed above.

That way, they’ll already know what to expect and won’t ask you to redo those actions again.

Fix the problem of your Alexa device not connecting to Spotify in just a few easy steps! You just need your smartphone and your Amazon Echo device to resolve it!


The next time that your Alexa won’t connect to Spotify, you already know where the best place is to find out more information about this.

Don’t look elsewhere, because this guide can be the ultimate fix and solution for it all!

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Nicole B