SimpliSafe Keypad Out Of Range? (Proven Ways to Fix)

Wondering why the SimpliSafe keypad out of range? Well, then, this guide is just for you!

The “keypad out of range” error often occurs when the base station is placed too far away from the keypad and cannot communicate effectively.

In this guide, we’ll discuss the possible reasons why the keypad is out of range and different proven ways to fix the issue in a matter of minutes.

To fix the “out of range” issues on your SimpliSafe keypad, discharge the station and forcefully re-pair the keypad.

If the issue persists, replace the batteries, move the base station closer, and check for interfering sources.

Let’s move further and learn about all the underlying possibilities!

Keypad Out Of Range SimpliSafe? – Here’s Why!

There are many possibilities for a range issue with your keypad, and it can be as simple as a software bug or even a considerable distance.

To identify the underlying possibilities, we must dig deeper to understand better the possible factors causing the problem.

Here’s what could cause the SimpliSafe keypad to become out of range:

Having these suspects in mind, let’s proceed further with troubleshooting steps!

How to Fix When SimpliSafe Keypad Out Of Range Fix?

In the guide below, we will unwrap several ways to help you resolve your out-of-range error from your keypad.

Tip: We strongly recommend ensuring to implement all the steps in consecutive order!

1. Reboot the SimpliSafe Keypad

The first and obvious thing you must attempt is to reboot your SimpliSafe keypad, which may be enough to get the device back on track. 

This simple and effective step will clear all glitches from the SimpliSafe keypad system and refresh its power and connection with the base station.

Follow these steps to reboot the SimpliSafe keypad:

1. Slide to unmount the SimpliSafe keypad.
2. Then, remove the keypad from the bracket.
3. Gently remove all your installed batteries.
4. Wait 5 minutes for the power to discharge.
5. Reinsert the batteries back into the keypad.

After these steps, your Keypad should reboot and reconnect with the station.

Then, check to see if the out-of-range error goes away. If it doesn’t, continue with the next step…

2. Discharge the Base Station

The next thing you must do is discharge your base station from the power.

Doing this will refresh your base station’s memory and clear all problematic glitches causing range issues. 

It will also help establish stable communication between the keypad and the station, which is proven to resolve different issues.

Follow these steps to discharge your Base Station:

1. Unplug the base station at the power source.
2. Open the battery cover using a screwdriver.
3. Remove one battery and wait for 15 seconds.
4. Put the battery and battery cover back in place.
5. Connect the base station to the power source.

Your base station will now restart and reconnect to the keypad. This booting process can take up to 5 minutes, so be patient.

Whenever ready, test whether your keypad is still out-of-range.

If yes, keep reading…

3. Re-Add Keypad To Base Station

If your SimpliSafe keypad displays an out-of-range error, try to pair your keypad with the base station again, considering the possibility of a pairing issue.

Re-adding the keypad will forcefully sync the device with the base station, which should clear any unreasonable errors immediately.

To re-add the SimpliSafe keypad to the Base Station:

1. Unplug the base station’s power cord from the source.
2. Grab a Phillips-head screwdriver and head to the station.
3. Remove the battery compartment from the base station.
4. Then, remove and reinsert one battery from the keypad.
5. A pop-up “Searching for Base Station” should show up.
6. Press and release the small circle button on the station.
7. Finally, press and release any button on the keypad unit.

Note: Your keypad will pair with the Base Station and say, “Keypad, Added.” 

4. Install a Fresh Set of Batteries

There is a chance that the batteries in the SimpliSafe keypad are weak, dead, or incompatible, which causes range issues with the base station.

So, considering this, installing a fresh pair of batteries in your keypad is recommended to restore its entire functionality and solve the errors.

Follow these steps to replace your keypad batteries:

1. Slide upwards to unmount the keypad.
2. Remove the keypad from the bracket.
3. Take out the current keypad batteries.
4. Install a fresh pair of 2 X AA batteries.
5. Put the keypad back onto the bracket.

Note: It’s crucial to ensure your batteries are high-quality and fresh to prevent continuous issues with pairing and out-of-range errors.

5. Move the Base Station Closer

Your base station must be within 10 feet of the SimpliSafe keypad for stable communication.

If your keypad is still showing out-of-range, it could be because the station is too far away.

There are cases when the keypad is within the range of the base station but still becomes out of range due to interference.

So, you should check and ensure the appropriate placement of the base station by keeping the following factors in mind.

Tips to Install Base Station:

• Avoid keeping the Station in enclosed cabinets.
• Place the station away from electronic devices.
• Ensure your station is set 3 feet off the ground.
• No concrete, brick, or metal wall exists in between.
• Avoid placing the base station on metal surfaces.

Note: For now, take the base station as close as possible to the keypad to test whether the error will disappear.

6. Check for Interfering Sources

The SimpliSafe base station and keypad communicate via Radio Frequency (RF) waves.

Any nearby electronic devices to the keypad running on the same frequencies may interfere with signals.

This will prevent the devices from communicating and surely cause out-of-rage errors.

Here is a list of a few wireless interfering sources:

• Wi-Fi routers
• Wi-Fi extenders
• Microwaves 
• Weather Stations
• Bluetooth devices
• Baby Monitors
• Wireless Headsets

Look for such electronic devices near your SimpliSafe keypad, and attempt turning them off or moving them away.

Additionally, we recommend taking the base station right next to the keypad only to test whether the error appears because of interference or due to a system-related issue.

Note: If the out-of-range error appears even when the station and keypad are close to each other, then you’re facing a software problem.

7. Factory Reset the Base Station

If none of the above steps have helped so far and your keypad is out of range still, we suggest resetting your SimpliSafe base station. 

It will resolve all software-related problems and fix the hiccup, but need to re-add your keypad to the Base Station after the process.

Follow these steps to factory reset the Base Station:

1. Unplug the base station from the electrical source.
2. Eject the battery cover using a Philips screwdriver.
3. Remove and take out the batteries from the station.
4. Wait for 15 seconds and then reinsert the batteries.
5. Put the battery cover and secure it with a screwdriver.
6. Then, plug the base station into the electrical source.

The station will now go through a reset process that can take up to two minutes.

Once the reset is complete, you’ll see a “No Link to Dispatcher” message.

After that, you will need to re-add your keypad to the station. 

8. Try the Emergency Pairing Button

There is a quick way to pair the keypad to the base station by using the Emergency Pairing Button located within the battery compartment.

This is a very quick and efficient way for pairing, and may solve the out-of-range problem efficiently.

Here’s how to use the emergency pairing process:

1. Unplug the SimpliSafe base station from power.
2. Using a screwdriver, remove the compartment.
3. Then, locate the “Emergency Pairing Button.”
4. Soft reset the keypad by reinserting the battery.
5. Wait for the keypad to say “Searching Station.”
6. Quickly press the “Emergency Pairing Button.”
7. Wait for your station to read, “Keypad, Added.”

That’s it. Your SimpliSafe keypad must now be added to the base station, and the out-of-range error should no longer appear.

Note: If the out-of-range issue persists, contact SimpliSafe for help!

Quick Recap

To fix when the SimpliSafe keypad out of range, discharge the station and forcefully re-pair the keypad.

If the issue persists, replace the batteries, move the Base station closer, and check for interfering sources.

For more SimpliSafe troubleshooting guides, check out our blog!