SimpliSafe Keypad Not Connected To Base Station? (Easy Fix)

SimpliSafe keypad not connected to base station can be difficult to troubleshoot as there are multiple variables, such as your network quality or device settings.

If you face such issues, don’t worry; this article will offer some guidance.

To fix your SimpliSafe keypad not connecting to the base station, start by power cycling the base station and updating its firmware.

Next, check your WiFi network for issues.

Now that you know some of the solutions we have prepared for you, let’s first dive into the underlying causes of keypad connectivity issues.

Why Does The SimpliSafe Keypad Not Connect To My Base Station?

You might experience that your SimpliSafe keypad connects or pairs to its base station but quickly disconnects or doesn’t pair at all.

Both of these symptoms are usually due to a fault with your network signal strength. In rare cases, it can be caused by a software glitch.

Here are some of the most frequent causes of SimpliSafe keypad connectivity issues:

Now that you know the underlying causes for a SimpliSafe keypad not connecting to its base station, let’s move on to the troubleshooting segment.

How To Fix SimpliSafe Keypad Not Connected To Base Station?

Tip: Always change your Base station default pin of 1234 to something else after you reset it.

Solution 1: Reboot the Base Station

SimpliSafe wireless keypad not connected is most frequently caused by a software error or improper mode selection.

This can be fixed by simply rebooting your SimpliSafe base station.

Here are the basic steps to reboot your SimpliSafe base station:

1. Begin by unplugging the AC adapter from the base station.
2. For SS2 models, remove the screw from the bottom to access the battery compartment. 
3. Remove just one battery from the base station and wait for a minute.
4. Reinsert the battery, secure the screw, and plug in the AC adapter.
5. Afterward, the base station should announce its current mode (e.g., test mode).
6. Test a sensor or exit test mode by pressing the Menu button on the keypad.
7. After the reset, try pairing your SimpliSafe devices again.

Note that for SS3 models, remove the tiny screw under the AC adapter plug instead, then twist and lift the bottom to access the batteries.

Note: You can toggle the “Away Mode” on your keypad whenever you're leaving home. 

Solution 2: Solve Any Warning Lights

The issue of a keypad not connected SimpliSafe can be because you have a pending error or alert message.

To bypass such an issue, you have to check the error code, solve it, and then try pairing again.

Here are some steps to fix the most common warning lights or notifications:

1. If your keypad isn’t syncing during setup, access the base station.
2. For “Entry Sensors Open” messages, close any doors or open windows.
3. For an “Alarm, Motion Sensor” or similar warning, press the “Off” button to clear it.
4. Replace your battery if you see a “Low Keypad Battery” warning message displayed.
5. For other issues, you can press the reset button while keeping the keypad nearby.
6. This should initiate the syncing process.

Note: Ensure all windows and doors are fully closed and secured when arming the system.

Solution 3: Update Your SimpliSafe Firmware

An overlooked cause of connection issues for your security system could be that the SimpliSafe Home Security app or firmware is not up to date.

To fix this, you have to manually check and update it to the latest version.

Here are the steps on how to update your SimpliSafe firmware:

1. Ensure your smartphone or tablet where the app is installed is connected to WiFi.
2. Open the App Store or Google Play Store and check for pending app updates.
3. Access the SimpliSafe online portal or mobile app using your account credentials.
4. Navigate to the system settings or firmware update section.
5. Check if there are any available updates for the SimpliSafe base station or keypad.
6. If updates are available, initiate the update process and wait for it to complete.
7. Once the firmware update is finished, power cycle both the base station and keypad.

Allow the devices to reconnect and check if the keypad is now connected to the base station.

If the problem persists, proceed to the next solution.

Note: Ensure any downloaded updates are done through WiFi rather than your mobile network.

Solution 4: Reset the Keypad

A common cause of pairing issues is within the keypad itself if you have already reset your base station.

To fix such issues, you have to reset the keypad and then attempt the pairing again.

Here is how to perform a basic SimpliSafe keypad reset:

1. Disconnect the keypad and base station from the power source.
2. Open the battery compartment and remove the batteries on your keypad.
3. Wait for at least 60 seconds for any static electricity to discharge.
4. Plug the base station into the power socket without the batteries.
5. Afterward, put the batteries back in to reconnect the keypad.
6. Test to see if the keypad now connects to the base station​​.

Note: Maintain your SimpliSafe home app online at all times for live alert notifications. 

Solution 5: Check Your WiFi Connection 

If you see a “Keypad out of range” error message, it means that there is some connectivity issue with your alarm setup.

If your devices don’t have a stable WiFi connection, they will have limited features or usability.

Here are the steps to check your SimpliSafe WiFi connection for issues:

1. Begin by checking if your WiFi network is active and functioning via another device.
2. Navigate your router settings by accessing them from a laptop or PC.
3. Check if it has MAC filtering on and disable it to avoid compatibility issues.
4. Ensure your network is set to 2.4GHz and not 5GHz.
5. Alternatively, use the dual-band mode if it is present on your router.
6. Restart your router by unplugging it, waiting a minute, and then plugging it back in.

After this, access the settings menu on your SimpliSafe wireless keypad or the associated mobile app and ensure that the Wi-Fi password matches your actual network password.

Note: Consider using a Wi-Fi extender to improve signal strength for your SimpliSafe devices.

Solution 6: Address Distance and Interference Issues

If your SimpliSafe base station is too far away from your WiFi router, it will prevent you from using the SimpliSafe service or app.

Since your SimpliSafe components use radio frequencies to communicate with each other, it’s vital to ensure no interference is present.

Here are some steps to fix interference and distance issues for your SimpliSafe setup:

1. Ensure the distance between the base station and the keypad is not too large.
2. Ensure both devices have fresh and fully charged batteries.
3. Avoid placing the base station close to metal objects or walls with electrical wiring.
4. Check for any signal jamming or interference from nearby household appliances.
5. Position your base station in the most central place available. 

Be sure to remove any physical obstacles or electronic devices that might interfere with the signal.

Note: You can pair some keypad models by using the ABC mode of typing from the menu.

Solution 7: Factory Reset Your Keypad

If you performed all of our suggested steps above, but your keypad still won’t pair, you can attempt to hard reset it.

Note that these steps might vary based on your exact keypad model.

Here are the basic steps to factory reset your SimpliSafe keypad:

1. Power off your wireless keypad, then disconnect it from its mounting bracket.
2. Locate the reset button or pinhole on its back side.
3. Press and then hold the button until at least 12-15 seconds have passed.
4. Release the hold of the reset button and power on your keypad again.
5. When prompted, follow the on-screen instructions to reconfigure your device.

After your device is set up again, mount it back on its bracket and check if the connection issue is resolved. 

If unsuccessful, contact SimpliSafe customer service for further assistance​​.

Note: A hard reset will remove saved setups or networks, so ensure that they are backed up.

Quick Recap

To fix a SimpliSafe keypad not connected to base station, start by checking your network signal strength.

Next, reset both the base station and keypad and attempt to pair them again.