Is your Roku stuck on launching home screen, and you fail to understand how to go past it?
Probably you wanted to watch your best episode that you cannot imagine missing, and this issue has just decided to interfere with it.
So, what can you do about it?
We have provided several methods below to troubleshoot the issue. Kindly read on to know more.
If Roku is stuck on launching home screen, it can be due to faulty HDMI cables or poor internet connection. Change the HDMI cables to see if the issue resolves. Restart or reboot the device, and if it fails, factory reset it, and you will get past the problem.
Have you been waiting for your TV to open up and move to the next thing, only for it to be stuck on the home screen?
Below are some of the common causes for this issue.
- Poor internet connection
- Your device has an unknown error
- The HDMI cables are faulty
Note: Your Roku device sticking on the home screen is not limited to the above causes.
Many other issues can cause the problem. However, you can go past it regardless of the reasons.
We have seen above the common causes of this problem on your Roku device.
We can use various methods to solve it and get back to your channels without further issues.
Do not limit yourself to only a single method. Kindly, if one does not work, try the other methods as well.
Rebooting is the best way to fix such issues as the screen failing to load and is stuck at the home screen.
The easiest way to reboot is by unplugging your device. However, if you unplug your TV, it can be affected and fail to work well. So, you can use a remote to reboot the device.
Here is how you can do it.
- Click your remote home button five times.
- Click the Up key once.
- Press the Rewind button two times.
- Click the Fast forward button two times.
Once you finish going through the above steps, allow the TV some seconds to load. It will pause for a while, and then the system will reboot.
Try operating the TV to see if it will still be stuck on the home screen. If the problem is still there, let us try the next fixing method.
The HDMI cables connected to your Roku TV are one thing that you should not ignore. They are likely to cause this issue if they are faulty.
HDMI cables are different, just like you see Ethernet cables and USB cables differing in connectivity and their physical make.
The HDMI cable you are using might also be incompatible with your device. So, try using a different HDMI cable on your Roku device to see if the issue goes away.
If not, let us keep going.
Hard resetting is the best way to fix your Roku frozen screen. If the above methods have been unable to fix it, try hard resetting using these steps.
- Remove the cord connecting your Roku TV from the power source.
- Allow your TV 30 seconds, then plug the cord back to power.
This hard rebooting should fix any glitch on your device. Once the TV is on, check if the issue is resolved.
Note: If you connect an SD card to your Roku TV, kindly remove it first before hard resetting.
Go through the above steps and see if the issue is resolved. If not, let us go on to the next method.
Factory resetting is the most convenient method to troubleshoot issues with your Roku device and many other devices. However, you must note that the process erases all your personal preferences.
Your Roku device will be unlinked from your Roku account, and all other information will be erased.
Hence, and you will have to go through the setup process afresh.
- Using your Roku remote, click the Home key.
- Navigate through the menu to select Settings.
- Click on System followed by Advanced system settings.
- Click on Factory reset, then confirm your selection.
- Enter the provided code and leave the device to factory reset.
If your screen is frozen, you may be unable to perform the soft resetting. Hence, you will need to try the next method which should deal with the issue.
It is possible for your TV to fail to respond to your remote’s command. So, hard factory resetting will always be the way to go.
If you are using a Roku TV, find a reset button behind it, then reset it using the following step-by-step guide.
- Press then hold the button for around 30 seconds.
- Release the button once the resetting is complete.
- You will know that the device has been reset when your Roku’s power indicator blinks rapidly.
Your Roku TV might lack a reset button; how will you do the hard resetting?
Here is how:
Hold power and Mute buttons and press them simultaneously. Without releasing the above buttons, unplug the TV’s power cable, then plug it in.
Let the TV’s start-up screen appear, then release the buttons. Provide your necessary account information to reset your Roku account.
Does your Roku TV use the internet? If so, poor internet might lead to this issue. If the internet is down, the Roku TV might fail to load hence be stuck on the home screen.
Try power resetting your route: Unplug it from the power source. Allow it to rest for thirty seconds, then plug it in back—power on your Roku TV to check if it goes past the home screen.
Have you tried the above tricks, but you still have Roku stuck on home screen?
The solution will now have to come from the Roku experts. Since you cannot go further, the only option is to contact the support staff.
Explain to them the various methods you have employed, but the device failed to work.
They can give you a way out, and you should get back to watching your episodes comfortably.
Read Next: Does Roku Use Bandwidth When Not in Use?
If Roku is stuck on the home screen, you can reboot or restart it. Check if the HDMI cables connected to it are compatible; if not, try using different cables that are not faulty. If the problem persists, factory reset the device using its reset button.
For a Roku stuck on launching home screen issue, you can use the above solutions to fix it. Restarting, rebooting, and factory resetting the device should help you go past this problem.
If the methods fail, Roku customer support can help you clear the issue without a penny if your device has a valid warranty.