Kasa Device Unreachable? Complete Troubleshooting Guide!

Should you find your Kasa device unreachable, don’t panic! Many people experience this often, and in this tutorial, we’ll help and give you complete assistance with it!

In this step-by-step process, we’ll list down the steps of fixing your Kasa device in complete detail!

If your Kasa device is unreachable, check if the switch is turned on or activated. Then, double-check if your internet connection is good and stable and if the device is connected to the same network where the Kasa app is on.

Fixing the error that your Kasa device is unreachable will be much easier if you’re aware of the things causing this to happen.

Common Reasons Why Kasa Smart Bulb Device is Unreachable

In the world of electronics, there are quite a few things that could cause this error to happen.

Among the most common ones include:

• It’s not set to be always on
• Internet or network related problems
• Outdated Kasa Smart app on your device
• The app isn’t connected to the same network as the device

Now that we’re aware of the common culprits, how do we fix and solve this issue across all Kasa Smart devices?  

Fixing the Kasa Device Unreachable Error – Complete Guided Steps

If you’re a first-time owner of a Kasa Smart device, don’t fret! We will give the process to you in complete detail!

We’ll discuss each step of the way in the most complex and comprehensive ways we can!

So, whether you own a Kasa Smart plug, a Kasa Smart switch, a Kasa Smart bulb, or even Kasa Smart security cameras, this guide is perfect for you!

Step #1: Check if the Switch is Turned On 

The Kasa Smart bulb, as well as other devices, requires its power supply to be turned on all the time.

It would not work and function properly (you wouldn’t be able to control it) if the switch is turned off even if you have it activated or turned on at the circuit breaker.

So, go near the switch that controls the Kasa Smart device and ensure that it’s turned on.

You can also check the Kasa Smart app to see if the device in question is turned on and activated.

When you’re certain that it is, you can then proceed to the next troubleshooting step, which is…

Step #2: Assess Your Internet Connection/Network

A bad and unstable internet connection is known to cause a lot of problems when it comes to WiFi-enabled devices.

To get rid of the “device is offline” or “device is unreachable” error, ensure that your connection to the network is stable.

First, test your internet speed. If it’s not within the range selected, perform a power cycle of your modem/gateway or router.

1. Unplug your router or modem/gateway or router from power.
2. Leave it unplugged for about 30 to 45 seconds.
3. Plug the device to power back in again.

Once done, your connectivity to the network shall now be refreshed!

NOTE: Most internet issues are easily solvable via a reboot or a power cycle.

So, try doing this first to narrow down the different causes of why your device is unreachable.

Step #3: Check the Network You’re Connected To

After that, you want to ensure that the network your Kasa device is connected to is the same network that your smartphone/Kasa Smart app is connected to.

This step is usually applicable to homes that have more than one (1) router. So, ensure that your device is connected to the correct network.

You can do this by following these steps:

1. Open your Kasa Smart app > Devices.
2. Then, select the device in question.
3. Hit on Next until you see the Connect to Your Smart Device page.
4. From here, you will see which network the Kasa device is connected to.

NOTE: Take note of the SSID or the network name and make sure you’re connected to the accurate one.

You might have set up your routers to have similar names.

Step #4: Update the Kasa Smart App and the Device’s Firmware Version

Most of the time, outdated firmware/software can lead to certain problems and errors.

Take a look at the current version of your Kasa Smart app and check if there is an update available.

If you see an Update button instead of Open, update it to the latest version. It’s available in both the Google Play Store and the App Store.

Furthermore, make it a habit to update the firmware of Kasa devices that are installed.

To do a firmware update:

1. Access the Kasa Smart app and click Menu on the top left pane.
2. Then, select Settings from the list of options.
3. Choose Firmware Update.
4. Select the devices you want to update the firmware of.
5. Wait for the update to complete.

Step #5: Reset the Kasa Smart Light Bulb

Lastly, to finalize and conclude the process, perform a reset of your Kasa Smart device. The process of resetting your Kasa device will depend on what it is.

To reset your Kasa Smart light bulb, follow these steps:

Soft Resetting Kasa Smart Light Bulb

This method will reset your bulb without losing any configuration settings set.

1. First, turn the switch controlling the bulb OFF.
2. Then, flick the switch ON and OFF three (3) times.

Once done, you’ll receive an alert that the device has been soft reset.

Factory Resetting Kasa Smart Light Bulb

This setting, on the other hand, is the process of resetting your Kasa Smart light bulb completely.

Doing this process will clear all configuration settings and information such as the device name, saved networks and passwords, and other custom settings.

1. The first step is to turn the switch controlling the bulb OFF.
2. Then, flick the switch ON and OFF five (5) times.

After successfully performing this 5-step process, the Kasa device unreachable error should now be fixed! By now, you should have full control of the device using your app!

My Kasa Device is Still Unreachable, What Should I Do?

If the problem of your device being unreachable persists, contact TP-Link, the manufacturer of Kasa Smart devices.

They’re housed with troubleshooting experts and professionals; you can tell them the dilemmas or problems you’re experiencing, and they’ll be able to help you with it!

Inform them of the problem with accuracy, as well as the troubleshooting steps you did. Doing so will give them a better angle of how they can further help and assist you.

The issue could already be with the Kasa Smart device or unit, so, let the experts help you identify it.

To fix the Kasa device’s unreachable error, ensure that the Kasa Smart device is turned on. Then, make sure you’re connected to a stable internet connection where both the app/hub and the device are connected to. Perform an app update and a firmware update. Perform a reset to the device if necessary.

Read Next: How to Fix Kasa Smart Plug Not Connecting To WiFi?

Final Verdict

Is your Kasa device unreachable and you’re not sure of the exact process on how to fix it?

Don’t worry, because the next time you encounter this issue again, you’ll know where to find the perfect guide that’ll help you through it!