kasa smart plug not connecting to wifi

In case you’re stuck asking and wondering why your Kasa smart plug not connecting to WiFi, then you are not alone.

After all, it needs an internet connection and if it is not connecting to your Wi-Fi, the device would not work at all.

If your Kasa Smart Plug isn’t connecting to WiFi, simply check the status of your device, perform some updates or you can call for a technician to help you connect your Kasa Smart Plug back to the Wi-Fi!

Follow our comprehensive tutorial and surely, your Kasa Smart Plug will start connecting to your Wi-Fi seamlessly!

Why is My Kasa Smart Plug Not Connecting to WiFi?

It may not always be obvious why a device does not connect to the Wi-Fi but there’s always a fix.

Oftentimes, the reasons include:

  • Positioning issues (walls, obstructions, distance from the router, etc.)
  • Incorrect frequency connected to
  • Outdated firmware/software

Whatever the reason may be, our guide will answer your question, why is Kasa TP-link smart plug not connecting to Wi-Fi?

How to Fix Kasa Smart Plug Connection Issues?

fix kasa smart plug not connecting to wifi

So, how do you fix it when your smart plug isn’t able to connect to your wireless network? Follow these step-by-step methods, to fix your Kasa smart plug connection problems.

Step #1: Check the Wi-Fi Settings on The Device

The first thing to check if you’re having problems with your Kasa Smart Plug would be the frequency you’re connected with.

You have to ensure that the Wi-Fi router is not set on a 5 GHz frequency because this will not allow the Smart Plugs to connect to the Wi-Fi.

Enable the Wi-Fi router to broadcast 2.4 GHz so that it becomes visible and compatible with the Kasa Smart Plug.

The Kasa Smart Plug is designed to work at 2.4 GHz frequency because its purpose is to reach the furthest parts of your house, not to perform at its best.

This is what 2.4 GHz does and selecting 5 GHz frequency won’t do the trick.

Make sure that the items in this list are followed on the Wi-Fi router as it will affect the Smart Plug’s Wi-Fi connectivity.

  • Disable any VPN services that are active
  • Turn off or disable any active Firewall service
  • Allow new connections
  • Must not be on any filtering functions such as MAC

After making sure that you are connected to the right frequency and removing the restrictions, just restart your router and this will fix the issues.

If this doesn’t work, then let’s move on to the next step, which is…

Step #2: Make Sure You Have A Good Internet Connection

This might seem obvious, but it can be easily neglected that one would think that the device is just faulty.

Internet connection is necessary for Kasa Smart Plug to work.

Therefore, you have to make sure that the internet connection is working. It’s worth doing a power cycle of your modem/gateway or your router.

To do this:

  1. Unplug the modem/gateway or router from power.
  2. Wait for 15 to 30 seconds.
  3. Plug it to power back in again.

Sometimes Wi-Fi connection would connect on our smartphones only to realize that there is no internet connection on it.

If this is the case, then it won’t connect to your Kasa Smart Plug as well.

Step #3: Reset the Smart Plug

Due to various reasons that only a professional technician might figure out, there could be errors happening with our devices.

This could be another reason why your device is not connecting to the internet.

All you have to do is reset the Smart Plug. And if you’re not sure how to do it, here’s a quick summary of how it’s done:

  1. Turn the device off.
  2. Unplug the power outlet.
  3. Wait for at least 30 seconds.
  4. Plug it back in and do a hard press on the setup button.

Doing a reset works differently and this is just the general idea. After doing this process, what you want to do next is to…

Step #4: Install Updates on Your Smart Plug/Perform a Firmware Update

The Kasa Smart Plug doesn’t have an interface and you can’t update using the device itself.

So, how do you perform the necessary updates that make the hardware run?

You can do the updates via the mobile app on your smartphones! Yes, it’s available on both Android and iOS!

Once you have the Kasa mobile app, updating your smart plug’s software will be easy and simple:

  1. Access the Kasa app and click the Menu iconon the left.
  2. Then, go to Settings > Firmware Update.
  3. You’ll see on this screen if there are firmware updates available.

This will allow you to have the most recent updates and features as well as remove bugs and have error fixes.

You can set up an auto-update on your phone to ensure that your Kasa app is always updated making you encounter fewer issues.

Step #5: Relocate the Kasa Smart Plug

If your device is obstructed by walls or the Smart Plug is simply too far from the router, then the internet connection might be too weak.

So the reach might not be enough for it to detect the wireless connection.

So, you need to make sure that you place it near the router. Alternatively, you can also use Wi-Fi extenders and other devices of the same sort for these purposes.

It is also imperative that you position it at a location or spot where there aren’t any wireless interferences that could be hindering it from properly connecting to the network.

This includes hindrances such as a microwave oven, a refrigerator, or anything that could block out signals and cause wireless interference.

My Kasa Smart Plug is Still Not Connecting to WiFi, What Should I Do?

Should the steps we mentioned above aren’t enough, the next best thing to do is to seek professional help from a technician.

Professional assistance would always be a last resort to any electronic issues we encounter.

Let the professionals know about the process above – how you tried to troubleshoot it, but it’s still not enough to make the device connect to WiFi.

In addition to that, it will also be effective to check on your product’s warranty. If the product you bought is defective, having it replaced might be the only solution.

NOTE: TP-Link provides up to two (2) years of warranty. Check their warranty policy to see if your product qualifies for a replacement.

Hopefully, you wouldn’t have to claim for replacements after getting a defective unit.

Read Next: What Happens if Thermostat Battery Dies?

Conclusion

In case your Kasa Smart Plug is unable to connect to WiFi ensure that the device’s wireless settings are configured properly. Then, try to perform a hard reset of the device and an update of its firmware. Get help from a technician if these steps don’t work out.

Almost every device and gadget will encounter some Wi-Fi connectivity issues. And the Kasa Smart Plug is no stranger to these types and kinds of problems, too.

So, the next time you think about finding the answer to why your Kasa smart plug is not connecting to Wi-Fi you know where to look!

Be sure to visit our website and perform the checklist written on this guide to get the best and most accurate resolution to your dilemma.

Nicole B