how to cancel centurylink

Want to know how to cancel CenturyLink service? There is always a dilemma when it comes to the point that you are no longer satisfied with a particular service.

To stay or to leave? To give them one more chance or should I just wave goodbye?

Depending on the service, some cancellations are less complicated than others, but be sure that none of them will let you go without a fight.

Regarding CenturyLink cancel service, it is not a walk in the park either.

CenturyLink Cancel Service

centurylink cancel service

As I’ve already mentioned, this company is not prepared to lose customers. Their approach to canceling services is a bit different from others.

CenturyLink knows that there is a certain circumstance, we all find ourselves in and want to offer you a few packages before we even get to the question of how to cancel Centurylink.

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These packages are the following:

Opt for Combo Offers

In case your bill is more than you can pay, they will offer you a combo of a few services.

Some customers pay more than others, and the company also have plenty of discounts they want to discuss with you

Limited Suspension

If you are experiencing financial difficulties, they are willing to suspend your account just for a limited amount of time, rather than terminate it.

In this case, you can keep the same number and the email free of charge and you pay nothing after the lock period expires to be connected again.

How cool is that? Do you still want to cancel your account?

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Moving Home

If you are relocating to another apartment, no problem either. They will offer you some advantages, your account can be customized as needed, but essentially you can leave everything as it is.

How to Cancel CenturyLink Service

how to cancel centurylink service

Let us now learn how you can terminate the service without much pain. However, that said, you must follow it up till the cancellation is processed.

The steps for cancellation are explained below:

1. Call Customer Service

Your first step towards CenturyLink cancel service is to contact customer service and the best way to do so would be to call them, as any other form of contacting them can cause delays.

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2. Go on Chat

If you are don’t feel like having a conversation, or you may simply be put off by long wait on the lines, as is usually the case when you try to call a company and even more so when you press the option you want to cancel.

Anyway, there is a chat option as well and it is very popular. Simply go to the chat and ask your question and from there you will be directed to the next steps.

3. Demand Cancelling

Regardless of the means by which cancellation is requested, the procedure is as follows:

  • You have informed the agent you want to cancel your account
  • They will take your name, your phone number and your record number as they need to make sure that you are who you say you are
  • You will be provided with the number “confirmation number” and you should keep it for future use. If there are some outstanding bills for you, you will need to resolve this before you can close your account.
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If your account has not yet been closed after a considerable amount of time, use the confirmation number while contacting the company so that they can tell you exactly what caused the delay and when they will finally close it.

4. Return the Device

When you return your device, the cords and wires are also included. You need to do so within the 30 days of your cancellation request. If you fail to do that, you may face additional costs.

5. Confirm your Cancellation once Again

You can give them a call one more time just a few days after the request has been submitted.

As I mentioned earlier, they are not keen to let you go and it might take a few calls just to see where you are.

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At this point, you will probably be informed if there is something more to pay. Clear your debts and close the account.

CenturyLink Early Termination Fee

centurylink termination fee

If your contract has not yet expired, but you are determined to call CenturyLink and cancel service, you should be aware that you are likely to pay some fees.

These fees change frequently so, you will need to call them and ask them exactly how much money you need to pay. Please refer to this link for the current CenturyLink fees.  

Just be aware that their early termination fees are very expensive and you are unlikely to like it.

How to Avoid CenturyLink Early Termination Fee

avoid centurylink termination fee

You’ve seen many ways how to cancel CenturyLink and now we are going to show you how you can avoid fees for leaving your account earlier than expected.

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The conditions are as follows:

30 Days’ Notice

You will be given a 30-day notice period during which you can cancel free of charge. Make sure you do not exceed this date because they are not very lenient.

Almost every company has a policy of 30-day money-back guarantee and you should take advantage of this if you see that it was not what you were looking for.

For No Use

In case you didn’t use their service, if CenturyLink connection hasn’t been activated, you won’t be charged anything. That is only in the beginning, so you have a small window of opportunity to do so.


The only other way to avoid fees is to upgrade your connection. In which case, they might drop the cancellation fees.

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Note that you cannot perform Centurylink cancel service online. If you send them an email, this will not be noticed.

Use the above steps, any of them for CenturyLink cancel service and if no one has asked you for your contact information and you have not received a confirmation number, then you have not canceled your service.

Read Next? Worried with CenturyLink Frequent disconnection? Check out this guide for an immediate solution.