crunchyroll offline viewing not working

Wondering why is the Crunchyroll offline viewing not working out all of a sudden.

Crunchyroll is the most popular anime subscription platform that allows its users to watch anime movies without ads or even when there is no internet connection.

The offline viewing is only available for Mega Fan and Ultimate Fan Premium Membership so let’s learn more!

The offline viewing works by signing in to your Mega Fan or Ultimate Fan Chrcunyroll account and manually syncing (downloading) episodes for offline viewing. Later you can watch these episodes without your device being connected to the internet.

Note: Internet is required for the Crunchyroll episodes to download prior to offline viewing.

Why Is Crunchyroll Offline Not Working?

why the crunchyroll offline viewing not working

As we’ve already mentioned, Crunchyroll allows its users to download episodes, so they can watch them offline without any internet connection.

Offline Viewing might have become not available due to a variety of reasons related to everything that’s involved.

Let’s learn more!

Crunchyroll Server is Down

Sometimes the Crunchyroll response servers are temporarily down, which leads to many features within the application being disabled until further notice.

This can be checked.

Offline Video Period has Expired

Videos that were downloaded often lose their validity after seven days and after three days, when you play them once.

That makes it necessary for users to download them back.

Outdated Application 

an outdated application

Due to the outdated Crunchyroll application version, it may be a chance that your videos are not playing while offline.

Users need to always keep the Crucnyroll version up to date!

Unfinished Downloads!

There are instances when you can start a video for downloading, but if the internet goes down or becomes slow, the download cannot finish, therefore the video won’t play.

Source Device Issue

Since Crunchyroll saves content locally, on your device to be able to playback when offline, we can’t exclude the possibility of a storage failure. We’ll discuss more later in the guide!

Let’s next proceed toward the best possible solutions available to be public:

How to Fix Crunchyroll Offline Viewing Not Working?

how to fix the crunchyroll app

We’ll now talk about several practical fixes that will assist you in resolving the Crunchyroll Offline Viewing issue.

To get the most out of this guide, though, make sure to follow every step before proceeding to the next solution.

Without further ado, let’s get started!

Solution #1 Restart Your Device!

Sometimes Crunchyroll offline videos are not played when there is any problem with the device that you are using.

If you use Crunchyroll on your mobile phone, then restarting your device is the best option to start with. 

The Offline Viewing might not work because of a storage failure with your source device or simply because there are multiple background programs making the device slow!

Here is how you can restart your device: 

Press and hold the Power button for 2 – 3 seconds if you are using a mobile device!

You must select the Restart option from a pop-up that displays on the screen.

In case you shut down your device completely, simply hold the Power button for a few seconds to turn it back on.

Note: Don't worry if the issue persists after restarting. Continue with the other solutions.

Solution #2 Reinstall The Crunchyroll Application

reinstall the crunchyroll app

The most crucial action is to install the most recent version of the Crunchyroll application.

Make sure to update the application as soon as Crunchyroll releases a new version, so you may use the updated firmware with the least amount of functionality problems.

To reinstall the application, follow these instructions:

Reinstall Crunchyroll App For Android:

  1. Uninstall the Crunchyroll from Settings > Storage & Apps.
  2. Go to the Google Play Store and reinstall the latest version of Crunchyroll.
  3. Login to your Crunchyroll Account and use the application.

Reinstall Crunchyroll App For Ios:

  1. Hold the Crunchyroll App until it starts to *jiggle*.
  2. Select Delete to remove the application completely.
  3. Go to AppStore and download the latest version of the Crunchyroll app.

When the Crunchyroll application has been cleanly re-installed, the offline viewing should work as long as you’re signing in with a Mega Fan or Ultimate Fan membership. 

Tip: You can check your Crunchyroll profile to learn more about the current subscription plan.

Solution #3 Renew The Downloaded Videos

renew the downloaded videos

The most important thing to keep in mind is that the videos you can download will not remain in your Crunchyroll application for an extended period of time.

According to a predetermined schedule set by Crunchyroll, offline videos are removed from the downloads after 7 days and after 3 days if they have been played once. 

However, there is a way to store those videos for a long time!

Here is a way to renew the Crunchyroll offline videos:

  1. Connect your device to a good internet connection.
  2. Open the Crunchyroll application.
  3. Downloaded videos automatically renew when the device is connected to the internet.

It’s important to use a WiFi connection and cellular since downloads are restricted on a mobile service internet plan.

Next, check whether you’re able to view episodes when offline!

Solution#4 Stop Your VPN

stop your vpn

The VPN software is altering your IP address, therefore your device’s location, sometimes preventing your Premium membership from working.

In that set of thoughts, the Offline Viewing will also be disabled when you’re reaching the Crunchyroll server from outside your registration area.

Here are the steps to disable your VPN:

  1. On a mobile Uninstall any VPN applications.
  2. On a browser, stop/pause VPN extensions.
  3. Restart the Crunchyroll app or browser version.
  4. Disconnect from your Crunchyroll Account.
  5. Sign back in your profile and test.

In addition, we strongly recommend disabling any AdBlocker software on your mobile device or disabling any related extensions installed on your browser.

With the standalone Crunchyroll service, test whether the Offline Viewing will now work. 

Tip: Desktop users should test the Offline Viewing on a different browser!

Solution#5 Renew Subscription

renew your subscription

As you are aware, Crunchyroll updates its offline video feature, but access to it requires a package subscription.

If you have downloaded your favorite episodes completely with a good internet connection and subscription but they won’t play maybe your subscription has ended. 

You need to check whether the Mega Fan or Ultimate Fan subscription is active!

Here is a way to check the subscription:

  1. Launch your browser and go to Crunchyroll.
  2. Alternatively, open the Crunchyroll application.
  3. Make sure you are logged in to your account.
  4. Tap/Click on the Crunchyroll Profile on the top.
  5. Go to Settings from the menu.
  6. A page will open with the Payment and Subscription information. 
  7. Check that the subscription is active or has ended.

In case your Mega Fan or Ultimate Fan subscription has ended, make sure to renew the membership to enjoy Offline Viewing on Crunchyroll.

Until then, even episodes that were previously downloaded will not be able to play.

Note: The cheapest (Mega Fan) plan only costs $9.99 per month!

Solution#5 Contact Customer Support

contact the support

In case you’ve attempted everything but nothing managed to help, the only step left is to seek assistance from professionals.

In case you’ve verified that your Mega or Ultimate Fan membership is active but Offline Viewing simply does not work, then the support might help.

Here is a way to contact Crunchyroll Customer Service!

With a bit of luck, the Crunchyroll Support Team would be able to identify the problem and help you with the next solution steps.

It’s important to share what you’ve already attempted in this guide to save as much time as possible. Good Luck!

Tip: Try to find the same Offline Viewing problem discussions and find a solution!

Quick Recap:

Hence, you can solve the Offline Viewing problem with Crunchyroll by restarting your device, installing the latest version of the application, or by renewing your Mega Fan or Ultimate Fan subscription. In case the problem is persistent, Submit a Ticket.

Wrapping Up:

In this guide, we’ve learned why Crunchyroll Offline Viewing not working and how to solve the problem in no time.

If you have skipped any solution, then go back again and follow them to get the benefit from this troubleshooting guide.

In case, after implementing every solution, the problem with the Offline Viewing is still there, don’t hesitate to ask for help!

Did you find this guide helpful? Let us know and follow us for more guides!

Nicole B