crunchyroll video not loading

Wondering why Crunchyroll video not loading? Keep reading!

When Crunchyroll videos are not loading, users should first check the device’s internet connection.

In case that’s not the problem, users should re-install the application, or when the problem appears on a desktop, clear the cache data or reinstall the browser.

Why Is Crunchyroll Video Not Loading?

why crunchyroll video not loading

A video in Crunchyroll may not be loaded due to a variety of causes and factors.

Let’s first learn some of the reasons why the problem appears and then proceed with the solutions.

The loading problem that you’re experiencing could be one of the following:

  • No internet connection
  • The Crunchyroll service/application is outdated
  • Your device does not support the video player
  • Crunchyroll video servers are down

Users most often experience this problem with the Chrome browser, the Crunchyroll app, and Crunchyroll on Xbox.

Next, we’re about to tackle all 3 instances and solve the issue!

Let’s begin our troubleshooting with Crunchyroll solutions for the Chrome browser:

How to Fix When Crunchyroll Video Not Loading Chrome?

Chrome is a browser that is widely supported by all platforms and services, including Crunchyroll.

how fix crunchyroll video not loading

If you’re experiencing video difficulties on the Crunchyroll platform through your Google Chrome browser, there are multiple ways that you can resolve this problem.

Follow these solutions to resolve the Crunchyroll problem on your Chrome browser:

Solution #1 Restart the Browser

Although it is something very common to attempt, restarting your browser will clear the temporal cache and resolve any issues you had with Crunchyroll.

No matter what devices you have Chrome installed on, you should restart and remove it from the temporal cache.

We assume that you’re pretty familiar with how to restart your Chrome browser, so we leave that up to you.

Once you’re done with rebooting the browser, head to the Crunchyroll website, log in with your credentials, and check if the videos load now.

Tip: You may have to wait for 10-15 seconds to know if the video is going to load or not.

Solution #2 Reconnect to the Internet

reconnect to an internet

If Chrome isn’t loading the entire Crunchyroll website or no other website, it is most likely that your device is disconnected from the internet.

Chrome and the Crunchyroll platform itself, require an active and reliable internet connection to broadcast the content.

Here’s how to reconnect your devices to the internet:

How to Connect Mobile Device to the Internet?

  1. Go to Settings of the device.
  2. Head to “Network”.
  3. Open the WiFi tab.
  4. Select your home network from the tab with available WiFis.
  5. Insert the WiFi password for the network.
  6. Press the “Connectbutton.
  7. Wait for the verification.

How to Connect Desktop Devices to the Internet?

  1. Press the WiFi icon in the taskbar at the bottom of the screen.
  2. Activate the WiFi.
  3. Wait for the scanner to locate networks.
  4. Press on your home WiFi network.
  5. Enter the WiFi password and press “Connect”.
Tip: If you have an Ethernet cable coming out of your router, connect it to your desktop device into the Ethernet port.

Solution #3 Reinstall Chrome

reinstall the google chrome

Instead of deleting the browsing data and cache separately, we’re straightforwardly going to re-install the browser, which will do all the cleaning at once.

To uninstall Chrome, go to Settings > Storage > Applications > Chrome > Uninstall

Once you have Chrome uninstalled, you can get it for desktop from the official website or at the App Store/Google Play for your mobile devices.

To regain access and all old settings, sync your Google Account to the browser.

Alert: Reinstalling Chrome will disconnect you from your account on ALL websites!

How to Fix When Crunchyroll App Not Loading Videos?

A video streaming problem with the Crunchyroll application is most often caused by an inappropriate firmware version, an outdated application, and a missing internet connection.

Here are some easy fixes to follow that will resolve the Crunchyroll app problem:

Fix #1 Restart Crunchyroll App

restart the crunchyroll app

The Crunchyroll app is well-known to give more issues to its user rather than the browser version.

Restarting the application is a great first approach and if the issue is temporal, this should resolve your problem.

That might help if the device was running out of resources.

Simply close the Crunchyroll app on your device and remove it from your memory

Now wait for a couple of minutes and in the meantime close ALL other applications to relieve the device’s workflow and free up some resources.

Next re-launch the Crunchyroll app and check if the videos within the application would load now.

Tip: If restarting Crunchyroll didn’t fix the issue, give your device a restart as well and test.

Fix #2 Update Crunchyroll

update crunchyroll app

Updating the Crunchyroll app will most often resolve the video issue you’re experiencing.

As we’ve already mentioned, an outdated version is one of the things that could prevent videos from loading within your Crunchyroll app.

Here’s how to update the Crunchyroll app on most devices:

  1. Go to the App Store on your device.
  2. Head to “Manage Installed Apps”.
  3. Locate the Crunchyroll app.
  4. Go to Functions.
  5. Select “Update”.

While you’re at the updating stage, we strongly recommend updating your device as well.

Alert: Make sure to wait for the full Crunchyroll update before attempting to watch videos.

Fix #3 Reinstall Crunchyroll

Reinstalling Crunchyroll is your best approach so far.

Many users and Crunchyroll themselves recommend the clean re-installation especially if you’re experiencing platform and video loading issues without proper reasoning.

Here’s how to cleanly reinstall Crunchyroll:

  1. From the Home Screen, go to Settings.
  2. Reach into the device’s Storage/Apps.
  3. Select Crunchyroll > Uninstall.
  4. Open the Google Play/App Store for Android or iOS.
  5. Search for Crunchyroll and download the application.
  6. Log in to your account and test streaming content.
Tip: To always keep the app up-to-date, enable the automatic updates feature!

How to Fix When Crunchyroll Not Loading Video Xbox?

how fix crunchyroll on xbox

Crunchyroll problems on Xbox are not uncommon and there are quite a few well-working methods that you could attempt to resolve the situation. 

Here are some quick methods for you to attempt to fix your Xbox’s Crunchyroll problem:

Method #1 Hard Reset Xbox

Give your Xbox a good hard reset to discharge the device out of electricity and refresh its software.

This method restarts ALL services as well as the operating system, providing the machine with a fresh start and hopefully, the Crunchyroll videos will now load.

A hard reset can be done in the following way:

  1. Turn OFF the Xbox using the power button.
  2. Unplug the device from the power supply.
  3. Wait for 5 minutes.
  4. Launch Crunchyroll and check if the issue is fixed.
Note: Make sure to keep your Xbox unplugged for at least 5 minutes!

Method #2 Update The Xbox

The Crunchyroll platform may not be compatible with the Xbox’s current software.

You should update your Xbox to the latest version to resolve this problem.

Here’s how to update your Xbox to the latest software version:

  1. Go to the Xbox settings.
  2. Head to Profile & system.
  3. Go to System.
  4. Open the Updates menu.
  5. Press the “Updatebutton if it is available.
Alert: Do not unplug or shut down your console while the updating is still ongoing!

Method #3 Reconnect Xbox To WiFi/Internet

reconnect xbox to a wifi

Another possibility for the Crunchyroll not loading problem might be the internet to your console.

The fastest way to check whether your console has internet is to open and test another video application, which if works, then you can exclude this possibility.

However, if your Xbox is not connected to the WiFi, here is how to hook it up:

  1. Navigate to the My Xbox > System Settings.
  2. From there choose Network Settings and hit Configure Network.
  3. In the Basic Settings choose Wireless Mode.
  4. Allow the console to scan for available WiFi networks.
  5. Choose your WiFi and enter the password.

When your Xbox is connected, test streaming something on the Crunchyroll application!

Note: Test whether the WiFi you’re connecting to is functional.

Method #4 Reset The Xbox

reset your xbox

If you’ve tried all of our solutions, fixes, and methods by now but the Crunchyroll problem persists, you should factory reset your Xbox to solve this problem.

A factory reset is going to erase all data stored on your Xbox along with the Crunchyroll app and all settings.

To reset your Xbox, follow these instructions:

  1. Open the System tab in the Settings of your Xbox.
  2. Go to Console info.
  3. Navigate to the “Reset consoletab.
  4. Choose “Reset and remove everything”.
  5. Confirm the reset.
  6. Wait.
Notice: A reset may take up to 10 minutes based on console performance!

Quick Recap:

Thus, when Crunchyroll is not loading the videos, users should first test whether their devices have a reliable internet connection. In case that doesn’t help, the host device should be restarted and the Crunchyroll application cleanly installed to solve the issue.

Final Thoughts:

Now that we’ve learned why Crunchyroll video not loading and how to solve the problem with the application, on Xbox and desktop browsers, we’re ready to watch anime!

The only important thing to remember is to always check our internet connection since this is the most frequent cause of video buffering and not loading problems.

Nicole B