amazon subtitles out of sync

Suddenly Amazon subtitles out of sync and you are looking for a quick solution?

This issue could be based on several factors that greatly impact the subtitles’ correct sync.

In this post, you are going to learn all about the possible causes and how to sync your subtitles quickly and easily.

When Amazon subtitles are out of sync, popular solutions include restarting the Prime Video app, performing a power cycle, adjusting subtitle settings, and checking for app updates to resolve the issue.

Before jumping right into the solutions, we figured it would be more appropriate if we first take a look at all possible causes that may impact your Amazon subtitles.

Why Are Amazon Prime Video Subtitles Out of Sync?

prime video subtitles out of sync

A large number of Amazon prime video users share that their subtitles are often out of sync due to your browser or malware extensions that interfere with your connection speed.

Sometimes the video broadcast is being slowed down due to a bad network, but the subtitles keep going, which leads to severe lip-sync.

If you are using the application, you should definitely try to watch through any web browser.

Sometimes Amazon prime could be experiencing server issues, which could result in poor playback and out-of-sync subtitles only in the app.

If the web browser displays subtitles correctly, there is nothing to worry about because we are fixing your app in this post.

Here are the most common factors that impact your subtitles’ sync:

  • Outdated Amazon Prime app.
  • Faulty device.
  • Bad internet connection.
  • Inappropriate subtitle configurations.
  • Bad power flow.
  • Time-out connection with the webpage.

Now, when you have a better understanding of all possible causes let’s see how to resolve out-of-sync subtitles.

How To Fix Amazon Video Subtitles Out of Sync?

Fix Amazon Video Subtitles Out of Sync

After getting familiar with what might possibly impact your Amazon subtitles’ sync, we shall proceed to the most easy-to-apply methods related to your issue.

Method #1 Restart Amazon Prime

A quite simple method is to restart your Amazon prime.

This way you will reboot all services associated with the app and if the issue does not come from Amazon themselves you should be getting the subtitles on time.

Restart Amazon Prime

We figured you might have already restarted your Amazon prime and in this case, we recommend restarting the device you are watching Amazon from.

This way you will also be able to reboot the software and hopefully resolve any malfunctions within the software.

Method #2 Power Cycle Your TV

If you are watching Amazon Prime through a TV, there is a really handy method for you to apply.

In case your TV is experiencing issues with internal power flow, by performing a Power Cycle you cannot go wrong.

The power cycle process involves resetting the power flow of your TV device and letting the new electricity march into your device.

Once the power cycle is done you might be able to resolve the Amazon subtitles out-of-sync problem.

Power Cycle Your TV

To perform a power cycle, follow the steps below:

  1. Turn off your TV device.
  2. Unplug the power cable from the power source.
  3. Wait for 3-5 minutes to let your TV cool down.
  4. Plug the power cable back into the power source.
  5. Check if the issue persists.

Easy as that, you have to power cycle your device.

Sometimes small approaches could be of great importance, so make sure to apply the steps accordingly to avoid unwanted complications.


If your TV’s power source is connected to a power strip or divider, make sure to plug the power cable directly into the wall outlet.

This way you will hopefully evade complications related to the power strip’s functionality.

Method #3 Alter Subtitles Configurations

As we have mentioned above, the subtitles could be out of sync due to the result of a configuration error.

We suspect that the subtitles may not have been set up correctly and this is exactly what is causing your subtitles to fall back in the movie or TV show.

We suggest simply fidget around the Prime Video subtitles settings and see if the subtitles will be displayed correctly.

In case you don’t know what to do, here are some useful suggestions.

Alter Subtitles Configurations

Toggle Subtitles On/Off

This suggestion will simply disable and enable your subtitles, which might resolve the issue for a moment, but if the problem is internal, the subtitles will begin falling back again.

Switch Between CC and Subtitles

Try to switch to CC (Closed Captioning) and then enable the subtitles again.

This way you will be able to see if the closed captioning falls behind too and focus your troubleshooting measures accordingly.

Configure Subtitle Display Settings

An additional step for determining the origin of your subtitle issue is to change the size and font of your subtitles.

You will be able to configure this by entering the accessibility tab in the options and then entering Subtitles & Captioning.

Simply try to configure the provided features and check if the issue is persisting after each one.

Method #4 Check for Updates

Check for Updates

If you still haven’t resolved your Amazon subtitles are out of sync, here is one of our last suggestions to remove the problem.

Ensure that both of your Amazon Prime and TV devices are up to date, so there won’t be any complications related to firmware.

This way you will exclude the possibility of outdated software, which is proven to bring many issues with it.

How To Update Amazon Prime?

For Amazon Prime, head to the settings and navigate yourself to the update section.

Check for available updates and make sure to tick the Auto-update feature, which will automatically update your TV whenever a newer firmware version is available.

How To Update TV?

For your TV, go to the system settings and find the tab called firmware or version.

Simply apply the same steps but according to the interface of your TV. If there are newer updates, make sure to install & apply them.

Note: In case you are watching Amazon Prime on a mobile device, go ahead and install the latest available OS.

You may also like our following helpful guides on Prime Video:

  1. How to Block shows on Prime Video?
  2. How To Get Britbox On Amazon Prime?
  3. How to Block Specific Shows on Amazon Prime?

Bottom Line

If after applying all those steps, your Amazon subtitles are out of sync, you might have to consider getting in touch with the support.

Having in mind that this issue might not be easy to resolve, you will get some fresh recommendations from the support team on what to do next.

Tip: Don’t forget to include everything you’ve tried in this post to receive feedback sooner and hopefully resolve your issue faster.

Nicole B