Asking why my Xbox keeps signing me out of my profile? Then you’re at the right place.
In this quick read, we will address the signing out Xbox issue and provide you with more than one solution.
We are going to rule out all of the possibilities and eventually end up with a conclusion.
If your Xbox is occasionally signing you out of your profile, you might want to change your password immediately.
Before assuming that you’re hacked try identifying parties with access to your account that might be interfering.
If you’re the only one with access to this profile, check if the issue is still there after changing the password.
We also recommend enabling Two Factor Authentication (2FA), which will take security one step further with real-time confirmation.
Why Does My Xbox Keeps Signing Me Out of My Profile?
We’ve found many people having the signing out issue on their Xbox due to several reasons.
If we exclude the possibility of you being hacked, there is a chance that your Xbox cache data is corrupted.
Another possible cause could be a specific game or another player accessing the same application simultaneously.
On the other hand, you could be having network issues which in some cases can entirely sign you out of your profile.
Regardless of your case, we are going to rule out each and every possibility until you have a clear understanding of the issue.
Let’s check how.
How To Fix When Xbox Keeps Signing me Out of my Account?
The steps below are designed to close the circle of possible causes until your issue is solved.
In that regard, we recommend applying them in the order they are listed to avoid unnecessary troubleshooting.
Step #1 Change Password
Whether you’ve given your password to somebody or not, it is recommended to change your password first.
Make sure to choose a unique password to avoid someone getting into your account.
If your password was hacked and you’re not aware of a party that has access (knows the credentials), it is recommended to change your email password as well.
The signing out issue could be caused because of another player accessing the same application/game as yours’ simultaneously.
By changing the password, Microsoft will automatically kick all logged-in players, and hopefully, the intruder won’t be able to access the profile again.
Step #2 Enable Two-Step Verification
If you want to take security one step further, we recommend enabling the Xbox Two-Step Verification.
This feature will require a real-time code each time someone tries to access the profile.
It will appear on the mobile app and only the real owner of the profile should have access to the code.
Regardless of the model of your smartphone, head to the dedicated application store and download the Xbox mobile authenticator, which is available for both Android and iOS.
Then you will need to login into your account and enable the Two-Step Verification.
Once enabled only parties with the real-time verification key will be able to access the account.
Once you’ve secured your account, we can exclude the possibility of you being hacked.
That might be the answer to the question “why my Xbox one keeps signing me out of my profile?” because security matters on any console model.
Step #3 Clear Xbox Cache
As we mentioned earlier the issue could be related to corrupted cache data. To exclude this possibility, you will need to erase it.
The cached data contains system update files, game updates, game pictures, and more.
In other words, data related to online activities could be easily re-downloaded. But why can such data affect your profile?
Well, sometimes there are so-called “bad files”.
A corrupted image or unknown extension causes your profile to log off or your Xbox to behave weirdly.
Here is how to clear the cached data on your Xbox:
- Press the Guide button on your Xbox controller.
- Go to Settings and choose System Settings.
- Highlight Storage but don’t select it.
- Press the Y button on your Xbox controller to open Device Options.
- Select Clear System Cache.
- Confirm the prompt that will appear by selecting Yes.
You might have to wait for a few moments but shortly after your Xbox will no longer have cached data.
Now log out of your account and sign in again to provide the system with a clean log-in.
If the issue is still there next, we are going to check if everything with your network is okay.
Step #4 Network Issues
If you’re still wondering why is Xbox signing me out of my profile, then you might be having an issue with your network.
Make sure to restart your router and check if you’re receiving a reliable network speed.
You can check online for free and if you identify any problems, we recommend calling your supplier.
Step #5 Reset Xbox
By performing a reset on your Xbox, you will exclude the last possibility that can be addressed at home.
A reset will wipe the entire Xbox directory and yet, resolve any temporal issues or glitches that might be interfering with your profile.
The reset will permanently erase all personal data (images, games, setting) and Xbox configurations so make sure to back up everything you need.
Here is how to perform an Xbox reset in few simple steps:
- Turn on your Xbox.
- Open the guide by pressing the Xbox button.
- Choose Reset Console.
- Choose one of the two options (as given below):
- Reset and remove everything.
- Reset and keep my games & apps.
We recommend selecting, reset and remove everything, as we are targeting a clean wipe.
Only this way you can get rid of harmful software or corrupted files. If the issue is still there let’s see what option you’ve got left.
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Step #6 Contact Microsoft
If nothing so far managed to help, the problem might be out of your hands and capabilities.
In that regard, the only option you’ve got left is to contact Microsoft and ask for help.
At this point, we can conclude that the problem is related to an account issue and the customer service should not have any difficulties fixing it.
We recommend preparing your security questions, passwords, and overall verification because you’re going to be asked for it.
Also, don’t forget to share what you’ve tried in this post to receive feedback faster.
We hope that now you know why Xbox keeps signing me out of my profile and even further, how to resolve it fast.
After all, your account might be associated with a glitch on Microsoft’s side, and reaching out to support is always a good idea.