why does my ring floodlight keep going offline

Asking why does my Ring floodlight keep going offline? You’ve just found the answer!

Your Ring floodlight ring might be going offline mainly due to issues with the power or general network outages.

However, there are some specifications of the problem you must get familiar with so you can solve the problem.

Your Ring floodlight is going offline due to issues with the network or power outages and surges. The ring camera could have also disconnected from the mobile app or has run out of batteries. The last occasion would be a software issue.

Why Does My Ring Floodlight Keep Going Offline?

If your Ring floodlight keeps going offline suddenly, the issue could be either power-related or there is a problem with the connection to the Ring app.

We will go over all possible causes for this problem so you can get familiar with the origin of the problem.

Here are all of the causes that could have impacted your Ring floodlight:

1. No Power in Camera

If electricity doesn’t reach your camera, it will shut itself down, therefore going offline.

2. No Internet

Your Ring floodlight camera could be disconnecting due to a missing internet connection or an issue with the network.

3. A Problem in Wiring Setup

An issue with the wiring of your floodlight camera would also cause the device to shut down and disconnect.

4. Connection Failure with the App

Your camera may have gotten disconnected from the Ring application on your smartphone, therefore going offline.

To solve the issue with your Ring floodlight, proceed with the instructions down below.

How To Fix A Ring Floodlight Cam That Is Going Offline?

fix ring floodlight keep going offline

To fix the problem with your Ring floodlight cam, you must troubleshoot all potential factors that could be causing the device to go offline.

Here’s how to fix your floodlight Ring cam from going offline in easy solutions:

Solution #1 Reconnect To WiFi

You should first attempt reconnecting your floodlight Ring camera to WiFi the correct way.

By that, we mean going over the entire setup process all over again, to double-check if you made any mistakes during the setup.

Here’s how to reconnect your Ring floodlight cam to the WiFi network in easy steps:

  1. On your smartphone, open the WiFi settings.
  2. Ensure that your Ring camera is turned on.
  3. Discover the Ring WiFi network in your phone’s WiFi settings and connect.
  4. Close the WiFi settings once connected.
  5. Open the Ring app on your phone.
  6. Choose your WiFi network at the entry screen.
  7. Enter the password key and tap on “Confirm”.
  8. Wait for the pairing to complete.
Note: You must first connect the camera to your phone via WiFi and then set up the internet connection in the Ring app.

Solution #2 Charge The Removable Ring Battery

If the Ring Floodlight keeps going offline regardless, there’s a chance that the battery is running out of electricity, and you need to charge.

Here’s how to charge your Ring floodlight cam’s batteries in easy steps:

  1. On the back panel of your camera, hold the button to release the battery compartment cover.
  2. On the bottom of the camera, press the latch button to release the battery.
  3. Connect it to any charging adapter matching the charge input (the original adapter is recommended).
  4. Keep the battery charging for 1 to 2 hours.
  5. Once charged sufficiently, reinsert the battery into the camera.
  6. Close the battery compartment cover.
Note: Ensure that you place the battery correctly, even though there are magnets within the compartment. 

Sometimes it may get stuck, and it will not make good contact.

Solution #3 Use The 2.4GHz Network

use 2.4g network

Although your Ring camera may connect temporarily to a 5GHz network, it will certainly disconnect after a while due to it’s broadband.

The 5Ghz networks tend to have really fragile connections and cannot travel through more than one wall.

In that regard, you should avoid connecting your Ring camera to a 5GHz network and only use a 2.4GHz WiFi broadband to ensure a reliable connection.

How To Create a 2.4GHz Network?

Here’s how to create a 2.4GHz network in easy steps:

  1. On your PC or laptop, type “CMD” in the Windows search bar.
  2. Open the CMD (Command Prompt) as Administrator.
  3. In the CMD, write “ipconfig and copy the default gateway address.
  4. Paste it into your browser and press enter.
  5. In the following screen, use “admin” and “admin” for login credentials.
  6. Go to the Network tab in your router settings and tap on “Create Network”.
  7. Set the name, password, and strength of the network (2.4GHz or 5GHz).
  8. Choose 2.4GHz and confirm the process.
Pro Tip: An alternative solution is to share a hotspot from your smartphone and test your Ring Floodlight with new and proven-to-work WiFi.

Solution #4 Troubleshoot Network

fix your ring network

In case you were unable to share a hotspot, or you’ve identified issues with your network, here we will introduce a few approaches to solve any issues.

Here are some tips to solve problems with your WiFi network easily:

1) Hard reset router

Perform a power cycle on your router, by unplugging the device’s power adapter for 5 minutes and then reconnecting it.

2) Reconnect network cables

Disconnect all cables that are connecting to your router and reconnect them after a minute to refresh the WiFi.

3) Reduce usage

Reduce your WiFi network usage, by disconnecting unnecessary devices. Also prevent any data-consuming tasks, such as downloading, uploading, and seeding until the end of the guide.

Note: Reconnect your Ring camera after performing each of the troubleshooting attempts to test the Wifi’s state.

Solution #5 Reinstall Mobile Ring App

If the Ring floodlight is not connecting to WiFi or keeps disconnecting, you should definitely attempt to reinstall the mobile Ring app to solve the issue with your device.

The Ring app is used to pair the camera with the WiFi and if an issue occurred with it, reinstalling it is the best approach.

To reinstall your mobile Ring app, go to Settings > General > Storage > Application > Ring App > and then press Uninstall in your mobile smartphone.

To install it, open the App Store/Google Play and download it again.

Note: Once ready with the reinstallation you will be prompted to log back into your account.

Solution #6 Reset Ring Camera

If nothing else helped, you should perform a factory reset on your Ring camera to solve the connectivity issues.

This will erase all configurations and system settings along with glitches and bugs causing your device to disconnect.

reset your ring camera

Here’s how to reset your camera:

  1. On the top of your camera, locate the Setup button.
  2. Hold the button down for 10 seconds.
  3. Wait for the several flashes from your camera’s LED and release the button.
Note: Make sure not to release the button before your camera has flashed.

Thus, to fix a Ring camera that keeps going offline, charge the battery of the device and reinstall the mobile ring app. Troubleshoot the network of your WiFi and make sure you use 2.4GHz for your camera. Lastly, perform a factory reset on your Ring camera.

Read Next: Why Is Ring Network Not Showing Up?

Bottom Line:

Now that you know why does my Ring floodlight keep going offline along with how to fix the issue, you can easily solve the problem at home.

In case you are where you’ve started and your camera is still going offline, contact Ring customer support for more help.

Nicole B