Your SimpliSafe Doorbell Won’t Turn On? (Fix It Fast!)

SimpliSafe doorbell won’t turn on can be a frustrating issue, as you won’t get any live video displayed to you.

If you find yourself in this situation, don’t worry; our guide will offer you some fixes for your device.

To fix your SimpliSafe Doorbell not turning on, start by checking your network for issues preventing the video streaming. Next, check the power connections and cabling. 

Now that you know a few of the fixes we have prepared for you, let’s first dive into what causes a SimpliSafe doorbell not to turn on.

Why Is My SimpliSafe Doorbell Not Turning On?

You might experience that the SimpliSafe doorbell turns on briefly and then shuts down or does not turn on at all.

In most cases, this is due to a network issue or due to improper power connections. 

Here is a list of the most frequent causes for SimpliSafe doorbells to not turn on:

Now that you are more aware of the underlying cause of SimpliSafe doorbells not powering on let’s head over to the troubleshooting segment.

How To Fix SimpliSafe Doorbell Won’t Turn On?

Tip: Never handle live wires with bare hands, and always use protective gear and equipment.

Solution 1: Wi-Fi and Router Issues

Whenever the SimpliSafe doorbell will not turn on, it could be because your device is not paired to your network properly.

Since SimpliSafe doorbells require a steady network to function properly, a faulty WiFi network can lead to multiple issues.

Here is how to ensure your WiFi is properly configured to pair with your SimpliSafe doorbell:

1. Confirm that your router is powered on and other devices can connect to it.
2. Power cycle your router by turning it off, waiting 5 minutes, and reconnecting it.
3. Wait for the router to restart and for all of its light to blink solid.
4. Open your SimpliSafe App and try to manually pair your doorbell again.
5. Check if the doorbell is connected to the Wi-Fi network.
6. If the doorbell frequently disconnects, move the router closer or remove interference.

If the issue persists, check if you are broadcasting on dual-band mode or switch between 2.4 GHz and 5 GHz on a dual-band router if necessary​​.

Note: Disable MAC filtering to prevent interference and compatibility issues when pairing.

Solution 2: Power Cycle Your Doorbell

Sometimes, a software glitch can cause your SimpliSafe doorbell to stay turned off or offline.

A potential fix is to power cycle it, which can clear these temporary errors.

Here is how to power cycle your SimpliSafe device:

1. Confirm that your Wi-Fi connection is working on other devices.
2. Press and hold the main button on your doorbell camera until the LED light flashes.
3. Open the SimpliSafe app and navigate to settings.
4. Select the option to pair a new device.
5. Follow the on-screen instructions to reconnect to Wi-Fi.
6. Test your doorbell camera to ensure it’s working.
7. Check the live feed on your smartphone app for quality​​.

Note: Inspect if the doorbell range to the base station will display an out-of-range message.

Solution 3: Attempt A Factory Reset

If restarting your SimpliSafe doorbell didn’t help, you might need to go a step further and perform a factory reset.

This process will restore your device settings to how they came when you first purchased it.

Here is how to factory reset a SimpliSafe doorbell:

1. Fully power down your SimpliSafe doorbell.
2. Remove the SimpliSafe doorbell from its mounting plate.
3. Locate the reset button on the back of the device.
4. Press the reset button using a pin or paperclip for 20 seconds.
5. Wait for the LED light to turn yellow, then white.
6. Reinstall the doorbell on its mounting plate and check if the power issue is fixed.

When the process has concluded, you will have to reconfigure your settings after the reset and pair it again to the app manually. 

Note: Ensure the doorbell camera is connected firmly to the mounting plate.

Solution 4: Check The Power and Doorbell Connections 

A frequent cause of your SimpliSafe doorbell not turning on is its power connections being faulty or incorrectly set up.

This can be resolved by manually checking if each wire is firmly secured and properly connected.

Here are the general guidelines to ensure your SimpliSafe doorbell is receiving ample power:

1. Detach the doorbell from its mounting bracket. 
2. Check the wires at the back of the doorbell for any faults or disconnections.
3. The two power wires should be secured via two small screws.
4. Check if the screws for the power cables are enabling proper contact.
5. Check if the power cables have their copper ends properly exposed to conduct power.
6. Reset your home circuit breaker if the doorbell stopped working after a storm or surge.
7. Reconnect the doorbell and check if it starts charging.

Depending on how your home’s power is managed, you might need to install a power adapter when connecting your doorbell.

Furthermore, check if there is enough voltage for the chime if they are connected to the same power line.

Note: Consider using a Wi-Fi extender to improve the router's signal strength.

Solution 5: Perform Compatibility And App Troubleshooting 

Sometimes, your SimpliSafe doorbell won’t turn on because it’s running on outdated firmware, and its in-app settings are not configured as needed.

To fix this, you can try out some general troubleshooting.

Here is how to check your SimpliSafe app and settings for issues:

1. Update the firmware and SimpliSafe app to the latest version.
2. Adjust motion detection settings in the SimpliSafe app or lower the activation threshold​​.
3. Restart your SimpliSafe base station if applicable.
4. Check the wiring for your chime doorbell for issues.
5. Take a multimeter, remove the doorbell from its base, and check the voltage for issues.

You can also try to see if your doorbell will charge or work if it’s connected to a USB charging cable.

Based on your doorbell model, there should be a USB-C or similar port on its backside.

If the issues persist and your doorbell still won’t turn on, proceed with the steps below.

Note: Inspect your circuit breaker to see if it’s turned off or tripped.

Solution 6: Check For Outside Factors 

The position and area in which you installed your doorbell can cause it to malfunction, such as if it’s exposed to extreme environmental or temperature conditions.

To prevent this, you must follow some general guidelines when installing your doorbell.

Here is how to check your SimpliSafe doorbell for outside interference issues:

• Check for signs of water ingress or dust buildup, especially around the power cables.
• Install your doorbell in a place where you minimize its exposure to direct sunlight.
• If outside temperature extremes are present, consider installing a cover or housing.
• Clean debris or dust between the conductive plating on the base and the doorbell.

If your SimpliSafe doorbell is still not powering on, then the issue could be due to the way its power cables are secured or installed. 

Note: SimpliSafe doorbells bought on the US market only work with strict voltage standards.

Solution 7: Reattach the Power Wires

Sometimes, your SimpliSafe might appear properly configured but still not power on.

In this case, you can attempt to disconnect it manually and reconnect it to its mounting bracket.

Here is how to re-attach and re-wire your SimpliSafe doorbell:

1. Turn off the power to your existing doorbell at the circuit breaker.
2. Remove your SimpliSafe doorbell and unhook the wires.
3. Thread the wires through the SimpliSafe doorbell’s mounting bracket.
4. Connect the wires to the mounting bracket and secure them.
5. Attach the SimpliSafe doorbell to the bracket until it clicks.
6. Turn on the power and test the doorbell chime.

Please note that if you are not comfortable with re-installing the device yourself, you can always call a technician. 

If your doorbell still won’t power up, it likely has a hardware defect.

Consider contacting SimpliSafe support for further assistance if the problem is not resolved​​.

Note: If the SimpliSafe doorbell doesn’t chime, consider using a chime connector​​.

Quick Recap

To fix SimpliSafe doorbell that won’t turn on, start by checking if its power cables are secured properly.

Next, attempt to power cycle, then factory reset your doorbell and re-attach its wires.