Samsung smart hub update taking forever and you’re starting to get concerned?
Well, if your smart hub updates longer than 3 minutes, there is definitely something wrong going on.
You’re in luck because by the end of this guide you will update your smart hub!
If your smart hub keeps updating indefinitely, you can try hard resetting the device and flushing/changing your DNS. Check if your WiFi is working and then perform a factory reset to your smart hub.
There are quite a few potential reasons why your smart hub is stuck in an updated state, so let’s take an in-depth look at each of them.
Users say that a commonly sized update for your smart hub shouldn’t take longer than 3 minutes.
Any longer time interval than that might indicate that your device has crashed/glitch during updating.
Note: Sometimes the update might include software hotfixes which could cause your hub to crash or require a restart to continue the update.
Try restarting your device and if it does not work, take a look at what might be wrong:
A large number of users have reported that their TV becomes inactive during the smart hub update and an error message shows up.
If something interrupted your Samsung TV halfway through the update, such as a power problem, the device will fail the update.
Longer Update Script
If your TV hasn’t been updated in a while, it might be applying multiple or longer update scripts, which could take up to an hour.
A weak or non-existent internet connection might cause the update to crash or take really long.
In case your TV doesn’t have enough storage to place the new firmware data, it might end up crashing while updating.
Now that you know the main suspects that could cause the smart hub update to be longer than usual, let’s review the best available solutions.
If you’ve started the update a couple of minutes ago, but there are no indications of any progress then something is wrong.
Before applying any solutions, make sure to standby for about 40 minutes to be sure that the device is stuck.
The update might be really large in size, especially if you’ve missed several firmware versions.
However, if the issue continues indefinitely, proceed with the solutions below:
If you haven’t tried a reboot yet, now is the time. Instead of only pressing the power button on your TV, we suggest discharging the device via a power cycle.
This process will drain all of the electricity out of your TV, therefore fixing any power fluctuations interrupting your update.
To power cycle your TV, follow the steps down below:
- Turn OFF the TV by pressing the power button on the remote.
- Unplug the power adapter and wait for around 5 minutes.
- Reattach the power cable and turn on your TV.
Once your TV has booted, head to the smart hub and initiate the update all over again. If the process doesn’t seem to conclude after ~5 minutes, proceed with our next solution.
The next major reason the update couldn’t be finished is due to insufficient storage in your TV’s hard drive.
After a while of updating various apps, your TV might run out of space and prevent you from storing any additional data.
The OS of your TV becomes larger in size, with every update and you might have reached the limit.
To free up storage, follow the steps down below:
- Cancel the smart hub update by restarting your TV.
- Go to the settings of your device and tap on “General”.
- Head to the storage unit and enter the app section (you should enter the variable storage).
- Check which apps take the most space and delete what you don’t use frequently.
- Reboot your TV and restart the smart hub update.
Wait for another 5 minutes and if this doesn’t fix the issue either, let’s check your internet connection.
If your Samsung smart hub is still updating, perhaps your TV struggles with downloading the update, due to a weak internet connection.
Bad internet might be caused by various sources, including large data uploading, downloading, or seeding.
If your internet seems to be weak by default, you might have to minimize its current usage to apply the smart hub updates.
To troubleshoot your internet, check out the recommendations down below:
Reduce Bandwidth Usage
We suggest reducing bandwidth usage in general. Prevent high-quality streaming, downloading, uploading, or seeding.
Disconnect Unused Devices
Make sure to relieve your network’s usage by disconnecting some of your devices that are not in use.
Hard Reset your Router
Troubleshoot your internet by hard resetting your router. Unplug its power adapter for 5 minutes and re-attach it once the time has elapsed.
Reconnect all Cables
Check the state of the cables in your configuration and reconnect them to their respective slots.
Once you’re done with these steps, make sure your Samsung TV is connected to the appropriate WiFi and retry the smart hub update procedure.
Tip: If you have unlimited cellular data on your phone, you can always share a hotspot and connect your TV. At least this way only one device would be connected.
Another easy way around this issue is to reset the smart hub.
This will erase all cache data of the smart hub in your Samsung TV, therefore fixing any issues related to the updating.
To reset the smart hub on your Samsung TV, execute the following steps:
- Press the home button on your Samsung remote control.
- Go to the settings and choose “Support” or “Device care” based on the model of your Samsung smart TV.
- Select “Reset smart hub” and confirm by entering your PIN.
- The default value of the PIN is “0000”.
- Once done, standby for the reset to finalize.
Try updating your smart hub now when it is reset.
If the Samsung smart hub is still updating, even after resetting it, proceed with our next solution and learn how to change your DNS settings.
We recommend tweaking your Samsung TV’s DNS settings. Sometimes your TV might have trouble connecting to the Samsung servers and downloading the update.
By changing the value of your TV’s DNS, you have a pretty good shot at resolving the communication between the two instances.
To change the DNS settings of your TV, follow these steps:
- Press the “Menu” button on your remote.
- Choose “Network” and head to the “Network Status”.
- Select “IP Settings” and then choose “DNS Settings”.
- Select “Manual configuration”.
- Change the current DNS to 220.127.116.11 or 18.104.22.168.
Try updating your smart hub with both of these settings and see if that will do.
If that method fails, well, there is only one thing left you can do. Let’s find out what, in the last solution.
If the Samsung smart hub still updating after all previous solutions, we suggest factory resetting your device.
Perhaps there is a system fault and by performing a complete factory reset, you will revert the setting to default. Hopefully, that will resolve the problem.
To factory reset your Samsung TV, follow the steps down below:
- Open the options on your TV and head to “Support” > “Self-Diagnosis”.
- Scroll down to the “Reset” button and enter your Samsung PIN (“0000” by default)
- Tap on the “Yes” button and wait for your TV to factory reset
The update might take up to several minutes, during which your TV is going to restart.
Preserve the TV’s power supply to avoid potential complications regarding the device’s software.
Read Next: How Long Do Samsung TVs Last?
Thus, if the Samsung smart hub update takes forever, hard reset the TV and alter your DNS settings. Reset the smart hub and troubleshoot your internet connection. If nothing worked, try a factory reset on your Samsung TV.
Now that you know why Samsung smart hub update is taking forever, you will be able to easily fix the issue with our solutions.
If nothing worked, maybe Samsung customer service will be able to help so don’t hesitate to reach out!
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