Phone line not working but internet is? If you are surfing through your browser and typing this line, then read this article because we will guide you to make things sorted!
Phone line dead but broadband working may be due to several causes. Don’t worry because you’re not alone in this problem. We may help you with a few techniques to get your hardware wires working back up again!
Let us now head on to our troubleshooting guide.
Phone Line Dead but Broadband Working
Check Outages. Your broadband subscription with your landline usually has its own troubleshooting service. Get your account number which is usually a 13, 11, or 9-digit code depending on where you work or live. You may also use your billing landline number with your service zip code.
If there is a confirmed area outage, then your service troubleshooter will display its most updated information regarding the said outage. There should also be information on when the outage will be fixed. If possible, you should request notification to receive until the outage is resolved.
If only your address has an outage, then it’s best to request a repair ticket and constantly call your technical service provider until the issue is resolved.
Phone Line Not Working but Internet Is – Finding and Fixing Faults
No Dial Tones
If you experience such a problem, then you first have to do these basic assessments before we do its fix.
- If you have a cordless landline, then ensure that it is fully charged.
- Make sure that all wires are plugged and secured into the right sockets.
- If you only have multiple hardware and only a single one is faulty, then it’s likely that the phone is defective and not the line itself.
- Contact your service provider to replace your rented landline
- Purchase a new device or repair the defective one if you do not use rented hardware
If you still can’t secure a dial tone even after the basics, then do the following:
Assess Your Equipment
1. Ensure that all devices – PCs, modems, landlines – are unplugged from all landline outputs. Nothing should be left plugged in.
2. Try to check your main hardware outlet by plugging in a working one with its cord. Try to perform calls using the plugged-in device. If successful, then the fault is within one of your previous equipment.
3. Whether step 2 is successful or not, try to plug in all pieces of equipment within the socket for you to be able to pinpoint the defective device. Once identified, contact your service provider if the rented device is defective and request a replacement.
Check on Your Wiring
If the equipment still results in no dial tone, then the next advisable step is to test your phone using the test socket. The socket is within the master socket compartment and is where your wirings inside the house connect to the phone lines outside.
Ensure that the phone you are using is working – not faulty. To assess your wirings, do the following steps:
- Unscrew the faceplate of your master landline outlet, and you will see a test socket beside it.
- Plugin the cord of your phone to the plug and make a call.
- If you can dial through your hardware’s output successfully, then it is likely that you have internal wirings issues. Contact your service provider.
- If you can not dial through your check hardware’s plug, then the problem lies with the landline itself. Call your service provider as well.
3. If you can’t perform this assessment on your wiring, then it’s best to contact the team to help you.
Noisy or Static Line
A few reasons can be pointed out why your connection is static. You can do the same base examinations to determine the problem itself. Make sure that your phone can be unplugged from its jack, or else you need to directly call your service provider.
1. Unplug. Ensure that all devices – PCs, modems, landlines – are unplugged from all its outlets. Nothing should be left plugged in. Make sure that your broadband including all its microfilters and routers that are connected from your landline outlets are unplugged as well since this will affect the checking.
2. Check Main Hardware. Try to check your main hardware output by plugging in a working device with its cord. Try to perform calls using the plugged-in device. If it is not static or noisy, then the fault is within one of your previous equipment and not on your landline and any extension wirings.
3. Plug In. Whether step 2 is successful or not, try to plug in all pieces of equipment within the output for you to be able to pinpoint the defective device. Once identified, contact your supplier if the device is defective and request a replacement.
4. If steps 2 and 3 are not successful, then do a trial for the wiring.
- Unscrew the faceplate of your master landline output, and you will see the dummy output beside it.
- Plugin the cord of your hardware to the output and make a call. If you can dial through your test hardware socket successfully without static or noise, then it is likely that you have internal wirings issues. Contact your service provider.
- If you cannot dial through your test dial socket or there is static or noise, then the problem lies with the dial wire itself. Call your service provider as well.
5. Contact Tech Support. If you can’t perform a test wiring, then it’s best to contact your technical service provider.
Other Points to Consider
Also consider the following instances:
- If only a specific number gets a static or noisy line, then it is likely that the issue is with the entity you are calling.
- If the noise happens at specific intervals of time during the day, then see to it that it is not due to external or natural causes such as weather conditions. It is advisable to perform a wiring test to resolve this issue.
- If only the specific television causes a problem, then it is likely that such a device is faulty and not the line itself.
If you have read through the guides above and you are still having issues with your phone line not working but internet is, it would be better to contact your internet service provider or a technical support team. The problem might be with them already, not from your side.
Further Read: Want to connect Alexa to Internet but facing issue? Check this out!