If your Philips TV screen keeps going black, then you’re at the right place!
This problem with your TV screen could be from faulty cables, all the way to system settings making your TV sleep.
Today, we will get all of this cleared up for you and help you resolve the problem with easy solutions!
To resolve the black screen on your Philips TV, first power cycle the device and disconnect all additional third-party devices. Then, disable the “Sleep Timer” & “Power Saving” features and in case nothing works, factory reset your Philips TV.
Let’s first explore the possibilities of this problem before we dive into troubleshooting.
Whenever your TV’s picture disappears often or goes black, you’re looking at two separate situations.
That is a black screen with sound and a black screen without sound.
We will now learn more about those separate occasions as we unveil the more populated causes for this issue.
Now if your TV goes black and you can’t hear a thing, then most certainly you’re looking at a fault with your own Philips device.
Unfortunately, the most populated causes for black screens without sound are trouble with the power flow, system problems, or even a hardware malfunction.
However, the first half of the solutions will help you in case the power delivery of your TV is disrupted so if that’s your case, jump straight to solution #1.
By listening to whether your TV has sound or not when the screen goes black, you will be able to easily navigate through the potential causes of this problem.
Let’s now learn what’s the difference if your TV does have sound.
If the sound still works as your TV’ screen goes black, then you might be looking at an issue with the HDMI.
However, it could also be due to a problem with a third-party device or something that directly streams pictures to your TV.
Note: It could also be the sleep timer feature or the power saver you’re looking at. So we’ll make sure to cover that in the solutions.
Now that you have a better understanding of the problem, let’s proceed to the troubleshooting part of this guide!
Before we proceed, we suggest restarting your Philips TV using the remote.
By restarting your TV ON/OFF, you will restart all services and hopefully solve the problem before you even start with the solutions.
If a reboot didn’t help, here are some solutions you can try to resolve the problem:
Unlike the regular reboot, a power cycle will discharge your Philips TV completely out of any remaining electricity.
It might not urgently help, but this process is recommended with unexpected black screens by all of the Philips community.
Here is how to power cycle your Philips TV:
- Turn OFF the device using the remote.
- Unplug the power adapter.
- Wait for 5 minutes until the device is completely discharged.
- Re-attach the cable and test.
If a power cycle didn’t help, let’s proceed to troubleshoot the power supply of your device.
A problem with the power supply is mainly due to black screens with no sound output.
In that regard, if you’re hearing sounds while your Philips TV is on a black screen, you may not urgently need this step.
Having that said, here are some common ways to troubleshoot your TV’s power supply.
We recommend changing the power adapter of your Philips TV if the black screens are often without a sound.
There might be a fault with the electricity going through the cable, therefore your TV is going to display random black screens.
If changing the power adapter didn’t help, your second option is to change the power outlet from where your TV is getting power.
It is recommended that you avoid using any power strips or dividers because those given devices could be carriers of power faults that can reflect on your TV.
If the problem wasn’t with the power supply, let’s examine the cables in your configuration.
Before disconnecting and worrying about third-party devices, another solution is to reconnect all cables, including the ones you’ve interacted with in the previous step.
Black screens would often be caused by a faulty HDMI cable, so if you’re using any, we suggest reconnecting all of them.
That also applies to all of the cables in your configuration, with no exceptions.
Including sound devices, home theaters, assistants, and anything, in particular, that is connected to the back of your Philips TV.
Tip: After disconnecting all of the devices, you could start connecting them one by one to determine after which one is the black screen going to occur.
This way you will know which one is the problematic device and therefore troubleshoot it.
If you’re still getting black screens, regardless of whether the black screen has audio or not, we suggest disconnecting all additional devices that are currently connected to the back of your television.
Follow the steps down below to disconnect all third-party devices:
- Turn OFF your TV using the remote.
- Wait for a minute for the TV to cool down.
- Examine the inputs of your TV and start by disconnecting the HDMI cables.
- Next, detach the power adapter, and everything rests afterward.
- Wait for another 3 minutes and reconnect the power adapter.
You will want to boot your TV only with the power supply cable, so this way you will know that no interference could be caused.
If your TV continues to have black screens without ANY devices connected to it, proceed with configuring some settings.
If the sleep timer or power saver settings are enabled, you will find your TV often going in sleep mode after a certain time of idling.
If that’s the case, we suggest disabling both of these features to prevent any further black screens on your device.
Follow the steps down below to disable the sleep timer & power saver settings:
- Open the settings of your device.
- Go to System settings and select “Sleep mode”.
- In the following tab, press the disable button to suppress the feature.
- Go back into the system settings and locate the “Power” tab.
- From there, browse until you find “Power saver” and disable it the same way.
If those settings were already disabled or didn’t fix your issue, let’s try factory resetting your Philips TV in the next step.
If nothing worked out so far and you still seem to be looking for a solution to this problem, we suggest performing a factory reset on your TV.
This will clear out all of the system bugs and glitches that might be causing the screen to go black every now and then.
Follow the instructions down below to perform a factory reset on your Philips TV:
- Go to the Settings tab and over your cursor to “Reset AV Settings”.
- Press OK and then choose Start Now.
- Press the Menu button to exit.
The reset is going to take several minutes and once done the black screens should be gone for good.
Thus, to fix black screens with or without sound on your Philips TV, try power cycling the device and exit any sources you’re watching.
Reconnect all of the cables and disable the sleep timer or power saver settings. Finally, try factory resetting your device.
After finding out why Philips TV screen keeps going black, we hope you were able to troubleshoot the issue sufficiently.
If not, you can always consult with a technician to describe what’s going on with your device!
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