philips tv keeps disconnecting from wifi

In most cases, if your Philips TV keeps disconnecting from WiFi, you probably have an older model even though the latest makes are not entirely immune to such glitches.

Having WiFi disconnecting problems on your Philips smart TV can be frustrating. It may be hard to pinpoint the actual glitch cause, but they’re solvable whether you have new or older models.

To solve rampant WiFi disconnection problems on your Philips TV, you’ll have to conduct a HARD RESET on your TV to restore factory settings. Then try resetting your router, change it entirely or move your router closer to the TV to strengthen the WiFi signal.  

In some rare instances, the glitch might persist, and you’ll have to delve deeper for a solution, such as changing your TV IP settings or updating firmware.

Reasons Why Philips Smart TV has WiFi Connection Glitches

WiFi Congestion

Sudden WiFi disconnection problems are prevalent in densely populated areas as the signal is congested by many devices.

To detect congestion, install a WiFi analyzer on a computer or mobile device. It’s easier for people to access your WiFi without your permission if there’s no password on your connection.

ISP Related Issues

You might have connection issues on your Smart TV because your internet receiver does not communicate appropriately with your Internet Service Provider.

Ask your provider if there is a signal available in your current location.

How to Fix Philips TV Keeps Disconnecting from WiFi – Solutions

fix philips tv keeps disconnecting from wifi

If you notice your Philips TV keeps disconnecting from WiFi, the first step is to ensure your internet connection is working. If it is, but your TV still has no internet connection, then try out these possible solutions:

Solution #1 Reset Philips TV

There are two ways to reset your Philips Smart TV: a Hard Reset, which is often simple to do, and a Factory Reset (System Reset).

Hard Reset for Philips TV

  1. Turn off the TV and unplug it from power source.
  2. Keep it unplugged and wait for 30 to 60 minutes.
  3. Press the power button and hold it for 60 seconds.
  4. While holding the button on your TV set plug back the power cord.
  5. Turn it on.

Factory Reset for Philips TV

  1. On the TV remote press MENU button.
  2. Press down the cursor and select Settings.
  3. Press down the cursor and select RESET AV SETTINGSthenpress cursor right and select START NOW.
  4. Press OK button on your remote control.
  5. To exit the menu screen press MENU button.

Solution #2 Wireless router placed far from TV

You may want to think about adding extender antennas to your router if you live in an old house, or if you live in a large and oddly shaped home.

If you want to improve the wireless connectivity of your Philips TV, make sure your wireless router has an open space and is located near your TV.

Here’s how to check if your router is at the right proximity to your Philips Smart TV:

  1. Place the WiFi router at a central location or somewhere close to your TV.
  2. If you still get internet connection your router might be too far away or blocked by a wall or other obstructions leading to a weak signal.
  3. Use a WiFi booster to increase the signal strength.
  4. You can also use an extender or go for a wired connection. A powerline adapter is also convenient.

Solution #3 Restart the Internet

In some cases, if your Philips Smart TV keeps disconnecting from WiFi, try resetting or reconfiguring your router.

  1. Unplug the Internet Router from the power source.
  2. Keep it unplugged for 10 to 15 minutes then plug it back on.
  3. Allow the router time to load the internet settings then connect TV to WiFi.
  4. If the problem persists, consider using a different router.

Solution #4 Change IP Settings

Follow these instructions to change IP settings:

  1. Go to TV’s menu from your TV remote then Network and Network Status.
  2. If you see a Connected to the network, but not the interneton screen then select IP Settings.
  3. Change TV DNS settings to “Enter manually” then change DNS server to “” or “”.
  4. Click OK button.

Your Philips TV should be able to reconnect to the internet. If it doesn’t work, you should try to enter IP address manually.

Solution #5 Change Internet Connection

Your internet router can block the Mac address of your Philips TV. If this happens you won’t be able to connect your TV to the WiFi network from the same router.

Here’s how to fix it:

Step 1: On your mobile device turn on your mobile hotspot.

Step 2: Connect your TV to the mobile hotspot.

Step 3: If your Philips Smart TV is connected and accesses the internet from the mobile’s hotspot properly it means your internet router has blocked your TV’s Mac address.

Step 4: Reset the router to Factory Settings and the problem will be fixed.

Solution #6 Update Your Firmware via USB (As a Last Resort)

Your television unit’s firmware might need to be updated. TV manufacturers and consumer agencies recommend regular updates to alleviate firmware issues.

If your TV doesn’t connect to the internet, you can do a firmware update via the TV’s USB port from Philips.

Follow these steps:

  1. From Philips main site select your TV type then enter your TV model number.
  2. Under “Downloads” download the upgraded files then transfer upgrades to a USB drive.
  3. Insert USB drive on your TV through USB port, go to TV menu then Support.
  4. Select Software Update then “Update Now“.
  5. Find the update files on USB then click YES.

Your TV should start updating. After the update is complete it should be able to connect to the WiFi without any disconnection.

During peak hours your Internet Service Provider (ISP) may have a lot to do with why your connection issue.

It may even lose its connection, especially when there is a lot of traffic, and in such a case, you should switch to a different ISP.

At the very least, resetting your Philips Smart TV and restarting your router should solve your WiFi disconnection glitches. For a more detailed and sophisticated solution, you’ll have to change IP settings, change internet connection or update your Smart TV firmware.

Read Next: Why is My Philips TV Not Turning On?


Note that one unique reason why your Philips TV keeps disconnecting from WiFicould be because your router has a “Guest Mode”.

It’s a feature of most new internet routers and a setting that may interfere with your smart TV’s automatic internet connection setup. If your WiFi glitch persists, consider contacting Philips for further assistance.

Nicole B