philips tv not responding to remote

If your Philips TV not responding to remote, then you’re at the right place to learn how to solve the problem permanently!

The issue could either be with your Philips TV or the remote. In other words, it could be related to the software functionality of your TV or the hardware of your remote.

In this post, we managed to cover ALL possibilities, so keep reading to find the solution!

The Philips TV might not be responding due to the remote batteries, TV OS, interference, or a hardware problem. To solve the problem, replace the remote’s batteries first, re-pair the remote and if nothing works, reset the TV.

Next, we’ll review the possibilities and then proceed to the complete solution guide.

Why Is Philips TV No Responding To Buttons?

The problem could be with either the TV or the remote.

Users frequently report that such issues are caused by the remote, but there are other possibilities in which your TV might be the reason for the non-responding remote.

Here’s what might be causing the remote to stop communicating with the Philips TV:

1. Battery Problem

The most frequent cause for the non-responding problem is the batteries. The only way to find out would be to replace them with a fresh pair.

2. Interference

Electronic devices in close proximity to your TV or remote receiver “eye”, can prevent the IR signal from traveling and reaching your TV.

3. Software TV Problem

An issue with the software of your TV might also cause issues with the remote.

4. IR Obstruction

Any object in front of your TV or remote could be preventing the IR signal from reaching the TV. An IR obstruction could be dust, other TVs, any objects.

5. Hardware Problem

A hardware problem with your TV receiver or remote might be causing this problem.

Those were all of the causes that might be preventing the remote from communicating with your Philips TV. Let’s now review the best solutions for these possibilities.

How To Fix Philips Smart TV Not Responding To Remote?

fix philips tv not responding to remote

Before we begin with any of the upcoming solutions, ensure to restart your Philips TV and retry pressing a button on the remote.

Sometimes a glitch or bug might be preventing your TV from recognizing the inputs and a simple reboot often helps.

In case the restart does not do anything, proceed with the first solution:

Solution #1 Discharge Your Remote

You should start with discharging your remote. This method is also known as a power cycle and it would practically hard reset your remote.

Here’s how to discharge your remote out of any electricity:

  1. Turn your Philips remote upside down.
  2. Locate the battery compartment and pull the slider towards you.
  3. Eject the batteries from the compartment.
  4. Press each button on the remote’s hardware for 2 seconds.
  5. Re-insert the batteries and install the battery cover back onto the remote.
Pro Tip: Repeat step #4 from the tutorial, to ensure that ALL buttons have been pressed at least once, otherwise this method would not help.

Solution #2 Replace Philips TV Remote Batteries

The next thing you should do is to replace the remote’s batteries.

There might be a problem with the charge, therefore you have to replace the power source units of the remote to resolve the issue.

change batteries

Here’s how to replace the batteries of your Philips TV remote:

  1. Open the compartment of your Philips TV remote.
  2. Remove thebatteries.
  3. Grab a fresh set of battery units and insert them into your remote.
  4. Try interacting with your TV.

In case you haven’t got a fresh pair of batteries, you might simply try to switch the batteries’ position.

It might be enough to restore the functionality for a few more days before you would need to replace them.

Note: Ensure that you have inserted the batteries with the correct poles, so they actually provide your remote with electricity.

Solution #3 Hard Reset Your TV

We suggest running a power cycle on your Philips TV just like you did in the first solution.

In case the problem is not with your remote but with the TV, the hard reset would be enough to solve any temporary glitches or bugs.

Here’s how to hard reset your Philips TV in easy steps:

  1. Ensure that your TV is up and running.
  2. Unplug its power adapter from the power source.
  3. Standby for 5 minutes until your TV is discharged.
  4. Reconnect the power adapter after 5 minutes.
Note: Don’t cheat since your TV needs at least 5 minutes to discharge completely.

Solution #4 Remove Interference

remove interferences

If your remote refuses to communicate with the Philips TV, there’s a high possibility that there is a certain interference along the way.

We suggest troubleshooting your setup for potential interference to get your Philips TV remote working again.

Here are some factors that could cause interference with your Philips TV:

# Solid obstructions – Dislocate any objects on the path of your remote IR signal.

# RF radios and signal devices – Make sure to also remove any RF radios and signal transmitting devices in close proximity to your TV or remote.

# Clean the eye – Collect any dust that has built up on your Philips TV and remote’s IR eye.

# Stop bright/florescent light – A bright or fluorescent light might impact the signal from your Philips remote reaching the TV.

Note: Make sure to test your remote after each of these attempts.

Solution #5 Test Remote Eye

There could be a problem with the remote’s eye. We suggest performing an action with the camera of your smartphone to determine if the remote is functioning.

Since the human eye is incapable of seeing infrared light, we’re going to use any smartphone camera.

Here’s how to test the eye of your Philips TV remote using your smartphone:

  1. Grab your remote with one hand.
  2. On your smartphone, access the camera.
  3. Point the camera towards the eye of the remote.
  4. Press any button on the remote and watch through your phone’s camera.

If the IR eye is blinking on a button press, that would mean that your remote is fully functional.

In that case, you should proceed with the last solution to solve issues with your TV.

Note: If you aren’t seeing any light coming out of your remote, then the unit is defective and needs a replacement.

Solution #6 Reset Your Philips TV

reset philips tv

There’s a high chance that your remote got unprogrammed.

By resetting your TV, you will refresh the system settings along with the remote settings within your Philips TV, hopefully fixing the issue.

About Philips TV Hardware Buttons

Since your remote is unfunctional, you will have to use the buttons on the side.

Here is the meaning of the buttons on your Philips TV:

  • Source button – Use the source button to select items from the settings of your TV.
  • Menu button – Use this button to access the menu of your television.
  • Channel up/down buttons – Guides you through the menu up/down.
  • Volume buttons – An access to the sideway menus.

How To Factory Reset Using Hardware Buttons?

Here’s how to factory reset your Philips TV, using the buttons on the side:

  1. Use the MENU button to access the settings.
  2. Scroll down to SETTINGS and go to RESET AV SETTINGS.
  3. Choose START NOW and then press OK.
  4. Wait.

The reset shouldn’t take long and once it is done, you should be able to interact with your TV using the remote.

In case it still does not work, you might need to reach out to Philips customer service for more help regarding this problem.

Read Next: How To Change Screen Size On Philips TV Without Remote?

Bottom Line:

Thus, to fix a non-responding TV to remote commands, power cycle both your TV and remote. Then, remove any interference with the IR signal and test the remote’s eye to determine if the device is working. In case nothing helps, factory reset your TV.

Now that you know why Philips TV not responding to remote, you should easily solve the issue with our solutions.

Sometimes the remote might have just gone faulty and in such cases, you would need a replacement.

Nicole B