a network connection lost on firestick

If you’re seeing network connection lost on Firestick, this guide is for you!

Here we’ll unwrap why this error message appears and what could cause your Firestick to get disconnected from your network. 

In addition, we’ll tell you what to do if your Firestick is frozen or stuck on this “network connection lost” without you being able to control the device!

Whenever “network connection lost” appears on your Firestick you first need to restart your TV as well as the Amazon stick. In case that doesn’t help you need to thoroughly inspect your internet connection and WiFi frequency before resetting the Firestick.

Let’s check out the possibilities and reveal the primary suspects for this Firestick issue!

Why Is Firestick Stuck on Network Connection Lost?

why the firestick connection lost

Whenever we speak of disconnects or internet issues, related to any smart device in our home the primary suspect is always our network.

There isn’t anything specific to the Firestick, besides the fact, this error sometimes makes the Firestick freeze and unable to be controlled.

Fortunately, we’ve discovered the reasons why this happens, so let’s take a look:

  • Internet Fault in the Modem/Router
  • Bad WiFi Coverage and/or Distance
  • Outdated Amazon Firestick Firmware!
  • Temporal Firestick OS-related Issue

It’s possible that your Firestick is losing internet connection because of one of the above-mentioned possibilities.

Luckily we’ve found a working solution for each of them so let’s jump into the troubleshooting guide and solve the problem in no time!

How To Fix When Network Connection Lost on Firestick?

If you keep seeing Network Connection Loston your Firestick and for some users even worse – not being able to control the device, keep reading.

how fix firestick network error

The only remark is to follow the solutions in order to be able to resolve the problem as quickly as possible.

Let’s jump right in!

Solution #1 Restart Your Firestick!

Whenever your Firestick loses connection to the internet, you should be able to access online content such as Amazon Prime and Netflix.

Technically, you can still navigate through the menus of your Firestick, which sometimes is not the case. 

  • Simply, Power Cycle your Firestick, without the need of using the menu!

If you’re unfamiliar with the power circulation process, follow the steps:

  1. Unplug the Firestick from the TV’s HDMI.
  2. Disconnect the Power Adapter from the Firestick.
  3. Also, unplug the adapter from the Electrical Outlet.
  4. Wait for at least 3 minutes for the Firestick to discharge.
  5. Reconnect the Firestick’s power equipment.
  6. Connect the Firestick to your TV.

When the Firestick turns on, you should no longer see the “connection lost” message, so continue checking whether you’re connected to the WiFi.

If yes, keep reading!

Solution #2 Firmware Update Firestick!

update the firmware

Whenever Firestick stuck on network connection lost message, we are not able to operate with the device.

This is only temporary until we restart the Firestick so if you haven’t done already just scroll up and apply the previous solution. 

Now when you’ve regained control of your Firestick, use that window to check whether the device is up to date and if not, immediately try to upgrade.

Simply, follow the steps below:

  1. Tap on the Gear Icon (Settings).
  2. Select My Fire TV from the options.
  3. Next, select Check For Updates.
  4. Finalize by tapping the “Update” button.

Based on your network connection speed, the update might take a different amount of time but make sure to wait until the process is completed.

When your Firestick is up to date, the network connection freeze issue should no longer be there.

In case the problem is persistent, keep reading!

Solution #3 Inspect The Internet/WiFi

inspect the router

The next step is to perform a thorough inspection of the internet connection in your home and make sure that it’s not the culprit.

To start with, you can grab your smartphone, connect to the same WiFi as your Firestick, and try to surf online!

If you have internet, good, but this is not enough so make sure to restart your network router and check whether Firestick will still show the error.

You can also perform a free internet speed test online to check whether any of the packets are lost and your internet is dropping.

Tip: For any network-related problems contact your ISP!

Solution #4 Switch WiFi Frequency

switch the frequency

Now that we are confident that your internet is fine we can continue with switching the WiFi frequency.

If your network router/modem is dual-band, meaning that you can have both WiFi 5Ghz and WiFi 2.4Ghz you can switch from one frequency to the other!

Quick Fact: Your Firestick supports both 2.4Ghz and 5Ghz WiFi networks!

The main difference is that when connecting a device to the 5Ghz WiFi, it’s recommended to stay as close to the router as possible.

In contrast, with the 2.4Ghz WiFi, we have the freedom to use devices from further rooms in our home, for example, our Firestick!

You don’t really need the faster 5Ghz for the Firestick in order to stream even 4K movies and TV shows.

The thing is that when connected to the 5Ghz WiFi we often experience disconnects, which is why for our Firestick, it’s best to connect to the 2.4Ghz broadband of your router.

Solution #5 Relocate Firestick or Router

relocate the firestick

The lost network connection problem on your Firestick could be due to the distance between the router and the streaming stick.

We can’t be confident that this will work, but if the message appears too frequently, even when your internet appears to be okay, it’s worth trying!

Well, there is one thing we can do before relocating anything!

Try Using Your Hotspot!

You can immediately share the internet from your mobile cellular data, by using the hotspot feature on your smartphone.

Simply go to Settings > Cellular/Mobile Data > Hotspot > Enable

From there you can connect your Firestick to the newly shared network and test whether the “network connection lost” message would appear for the time being.

Our advice is to try and watch a full episode with the cellular WiFi before drawing any conclusions!

Note: If the error is gone with the mobile WiFi, your home internet connection is the culprit.

Solution #6 Factory Reset Firestick!

factory reset the firestick

The last and ultimate solution against almost any kind of Firestick connection issues is the so-called “Factory Reset” process.

This is not an everyday solution since all of the saved content and setting configuration will be permanently lost from your Firestick, never to recover! 

If you’re out of options, here’s how to factory reset your Firestick in easy steps:

  1. Tap the Home Button.
  2. Go to the Firestick Settings.
  3. From there select My Fire TV.
  4. Then go to Reset to Factory Defaults.
  5. Confirm the prompt to start the reset.

The factory reset process does not require the internet or any interaction by the user after it has been started.

You only need to wait for about 3 – 5 minutes until your Firestick automatically restarts and the setup prompt is brought upon. 

Tip: Follow the on-screen instructions to set up your Firestick, connect to your home WiFi and use everything learned from this guide to prevent the error.

Need More Help?

need some help

In case, however, nothing helped and you’re stuck on “network connection lost” contact Amazon Customer Service for more help.

Don’t forget to share what you’ve attempted in this post to avoid losing time applying the same troubleshooting solutions again. Good luck!

Quick Recap:

Hence whenever network connection lost on Firestick we need to first check our home internet and WiFi to make sure that there is no issue.

The next step is to soft and factory reset the Firestick to refresh ALL services and remove the connection error!

We truly hope that this guide was beneficial so follow us for more!

Nicole B