So you’re asking why my Owlet app just says connecting? We have a solution!
This is a problem frequently discussed across the Owlet forums and we’ve built this guide to help you troubleshoot the issue at its core!
Regardless of the product that you’re attempting to connect with through the Owlet app, these solutions will surely help you!
To fix the “connecting” issue, restart the Owlet application and perform a hard reset on the base station. Ensure that you’re pairing the base station only to a 2.4GHz network and that you’re writing the WiFi password the correct way. Lastly, you should perform a reset on the base station.
Let’s now dive deep into the solutions and figure out the best way to address your Owlet application and base station connection!
It’s important to follow our solutions in the correct order and not to skip any of them.
Our guide is designed to identify the problem in your setup and fix it in the most efficient way possible for the Owlet configuration you’re owning.
Here’s how to fix the app’s “connecting” issue in easy solutions!
The first and most basic thing to start with is to reopen the Owlet application and restart your mobile device.
This will remove the Owlet application from the device’s memory and solve any temporary bugs there are, possibly solving the “connecting” issue.
- Press the home button on your smartphone device.
- Hold the home button or memory button for 5 seconds.
- Slide left or right for the Owlet app connection to be removed.
- Once the Owlet app is removed from memory, it’s time to shut down your phone.
- Press and hold the power button of your mobile smartphone.
- Let go of the power button once the power menu appears.
- Slide the restart slider.
- Wait for your phone to be restarted.
Note: Re-open the Owlet app and test only when your phone has fully loaded.
Your Owlet may be glitched on connecting because it fails to connect with the base station.
That would occur, whenever the station device is unable to connect to the internet.
One of the things you should do in a situation like that is to hard reset your base station.
Here’s how to hard reset your Owlet base station in an easy way:
- Locate where your station’s power adapter goes into.
- Disconnect the adapter of the station device.
- Standby for 5 minutes while the base station is completely disconnected.
- Once the time has elapsed, re-attach the adapter to the power source.
- Start the base station using the power button.
- Wait for the device to boot.
- Re-attempt the connection sequence.
Note: Re-attempt connecting the base station through your Owlet app only when the LED is already lit.
Users often get this issue when they are not standing close enough to the base station.
See, your Owlet app is used to connect the base station directly with the WiFi.
If you’re sitting with the phone in your hand at a long distance from the base station, (especially during setup), you will notice that the app will keep saying “connecting”.
The recommended distance that you should stand from your base station during the setup would fall somewhere between 3 and 5 meters.
In other words, you must be in the same room as the base station for the setup process to work and get your base station connected.
Alert: Ensure no solid objects or walls are between you, your phone, and the base station during the setup.
If you’re still asking “why my Owlet app just says connecting?” and couldn’t solve it, there is another blunder you may be missing out on.
As you probably know, the Owlet base station doesn’t support WiFi of a 5GHz strength and you’re prompted to use a 2.4GHz broadband to connect your base station and Owlet device.
Here’s how to create a 2.4GHz WiFi thread on your network if you haven’t got one yet.
- On your computer or laptop, open the CMD (must be Windows).
- Write “ipconfig” in the CMD and press Enter.
- Copy the default gateway from the results.
- Paste it into your web browser engine.
- Write down “admin” for username and “admin” for a password to log into your router.
- Go to the Network tab.
- Press “Create Network”.
- Set the name, GHz, and password for the network.
- Confirm the changes and wait for your router to restart.
Note: It may take a minute for the new network to appear in your WiFi list on the Owlet app.
The Owlet app may sometimes emit “connecting” if you’ve entered an incorrect WiFi password for the network you’re pairing to.
If you haven’t changed the password after the technicians have installed the router, you can find it on a sticker on the bottom of your router.
If you’ve changed the password, however, you must recall the correct letter or number order (along with caps) that the password is written.
If you don’t know your password, your ISP will definitely be able to help remotely, only after ownership identification.
Note: Passwords are case-sensitive!
To troubleshoot the problem directly, you should delete and install the Owlet application.
That will solve any power possible glitches and possibly solve the “connecting” issue forever.
Here’s how to quickly reinstall the application in easy-to-follow steps:
- On your smartphone, open the storage unit.
- Access the manager of the applications on your phone.
- Find where the Owlet app is at and delete it.
- Later in the Google Play/App Store, re-download the app.
Note: Once the Owlet app is reinstalled, you will have to re-enter your account credentials to get logged back in.
A factory reset on your base station is the only thing you have left to attempt in case our solutions didn’t help.
Resetting the device will erase all network and connection configurations made by now, fixing the issue with your Owlet app.
Here’s how to reset your Owlet base station in an easy way:
- Ensure that your base station is plugged in.
- Press the small and the big button simultaneously.
- Keep holding both of the buttons for 10 seconds.
- Release the buttons and let your base station reset.
Note: Keep in mind that the reset may take 5-10 minutes on average, based on the performance of your base station.
To fix when the Owlet app says “connecting”, power cycle the base station and delete and install the Owlet app. Correct the WiFi password and connect only with 2.4GHz WiFi threads. Finally, execute the factory reset process on your base station.
After learning why my Owlet app just says connecting, troubleshooting the issue is just the easy part.
In case the issue still occurs, you may find it necessary to check whether your warranty is intact and contact the Owlet support center.
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