marshall bluetooth headphones not pairing

Are your Marshall Bluetooth headphones not pairing? That is very unfortunate and surely leaves you wondering what is wrong with the device.

However, it doesn’t necessarily mean the device has anything wrong.

If the Bluetooth connection of your Marshall Bluetooth headphone fails, the first thing you must do is ensure that the Bluetooth settings of your sound source are correct and try to reset the connection.

In addition, it might be necessary to check if the headphone’s battery is full, as well as check the phone’s or PC’s software or reset the headphones.

Some of the solutions we mentioned above require a bit of advanced knowledge.

However, we will break all of that down into very easy steps so you can get your Marshall headphones back to work in no time.

Marshall Bluetooth Headphones Not Pairing – Reasons

why marshall bluetooth headphones not pairing

How do I pair my Marshall Bluetooth headphones? That process should be very simple, such as putting the headphones into pairing mode and activating Bluetooth on your phone.

Sometimes, however, a factor will stand in the way of that. So let’s check what is causing the problem:

Low Power

If there is low power on the headphones or phone, they might refuse to pair because there is insufficient power to hold the connection.


If there are too many devices around, you might have to go to a place where the connection between headphones and the sound source becomes seamless.

the interference

Issues with the Firmware

Some headphones run on firmware that can get corrupted and need a reset or an update.


Ensure your phone has the same compatible standard as your headphones.

Bugged Bluetooth on the Sound Source

Depending on the sound source, it might fail to recognize the Bluetooth signal of your headphone.

Fixing The Marshall Bluetooth Headphones Pairing Issues

fixing the marshall headphones

Above, you can check the most common reasons preventing your Marshall Bluetooth headphones from pairing with your sound source.

Unfortunately, it is not time we move into fixing that situation. However, you can listen to your favorite songs in a few minutes.

1. Manage The Bluetooth Settings (Phone)

When you try to pair over and over but nothing happens, you might try to clear the Bluetooth cache:

  1. Open the “Settings”;
  2. Tap on “App Manager”;
  3. Click on “Bluetooth”;
  4. Choose “Clear Cache.”

After the cache is cleared, you must restart the phone and try to connect to Roomba again.

Reset The Bluetooth Settings

If clearing the cache doesn’t solve the issue, you might try resetting the Bluetooth settings:

reset phone bluetooth settings
  1. Find the “Settings”;
  2. Choose “System”;
  3. Find the “Reset options”;
  4. If available, select “Reset Wi-Fi, mobile, & Bluetooth.”

2. Unpair And Pair Again

The most common solution to issues with Bluetooth headphones is unpairing and pairing your headphones again.

Do the following:

  1. Find the Bluetooth settings on your phone/PC;
  2. Tap on the Marshall headphone you have;
  3. Choose “Disconnect/Unpair” (the wording can vary between systems);

After that, deactivate your Bluetooth and turn the Marshall headphone off.

After that, turn the Marshall headphone on again and activate the device’s Bluetooth. Next:

  1. Hold the headphone’s control knob;
  2. Release when you see a blue LED blinking;
  3. Open the Bluetooth setting on the PC/phone;
  4. Select your Marshall headphone from the list;
  5. It should pair within seconds.

3. Update The Bluetooth Driver

update your bluetooth driver

While phones are automatically updated, and such updates will download updates for all functions, computers don’t work the same way. 

Update On Windows

Windows, for example, receives constant updates, but some drivers are not updated automatically.

That is the case with your Bluetooth driver. So here is what you are going to do:

  1. Press the Windows key + X; 
  2. Select “Device Manager” from the menu;
  3. Expand the “Bluetooth” category;
  4. Right-click on the Bluetooth device;
  5. Select “Update driver” from the context menu;
  6. Select “Search automatically for updated driver software.”
  7. Follow the on-screen instructions to complete the installation process.

Update On Apple Computer

update on the apple computer

If you have a MacBook or any other model by Apple, here is how you must check for Bluetooth updates:

  1. Click on the Apple menu in the top-left corner of the screen;
  2. Select “System Preferences” from the drop-down menu;
  3. Click on “Software Update”;
  4. If there is an update for the Bluetooth driver, it will appear in the list of available updates;
  5. Click on “Update” to install it.

4. Update The Phone Software

It is not possible to update only the Bluetooth settings on your phone.

Rather, you must check if your phone has the latest update installed. Usually, updates show up, and you can install them. 

However, if you have skipped the update, now it is time to update your phone.

Here is how to find and install it:

Install Updates On Your Android Phone

install the updates on android

Here is how you can find an update you have skipped on your Android phone:

  1. Open the “Settings”;
  2. Scroll down and tap on “System”/”About phone”;
  3. Tap on “Software update”/”System update”;
  4. Your phone will then check for available updates;
  5. If an update is available, you can choose to download and install it.

Find Missing Updates On The iOS

iOS users are likely to skip updates too, which will compromise the iPhone’s functioning, such as the Bluetooth connectivity.

To retrieve missing updates, do the following:

  1. Go to the “Settings” app on your iPhone;
  2. Tap on “General”;
  3. Tap on “Software Update”;
  4. Your iPhone will then check for available updates;
  5. If an update is available, you will be prompted to download and install it.

6. Let The Headphones Charge Fully

charge the headphones fully

Perhaps you are trying to pair your Marshall headphones for the first time after getting them out of the box.

Usually, this sort of gadget already has a bit of battery. Still, it is recommended to let it charge fully before pairing it with a sound source. Then, do that.

  • While charging, a lit LED on the headphone will indicate the charging status.

When that LED turns off, the device is fully charged and ready for use.

7. Get Rid Of Interference

Electrical interference can be generated by other smart devices in the area, whichever they are.

Then, you must find a way to stay where other devices are not too close to your headphones.

Once you ensure that, try to connect again!

Since you only need to pair, the interference will probably not get in the way later when the devices are already paired.

8. Restart Your Sound Source And The Headphones

restart your sound source

Often the issue is not on your headphones but on the sound source you are trying to connect to.

That can be your PC, phone, tablet, gaming console, etc.

Do the following:

  1. Turn your sound source off;
  2. Turn the headphones off;
  3. Turn the sound source on again;
  4. Activate its Bluetooth signal;
  5. Put your headphones into pairing mode.

9. Reset The Headphone

Suppose that none of the solutions suggested above have worked. In that case, you must try to reset your headphones.

Here is how that works for some Marshall models:

  1. Hold the M-button while pushing the control button;
  2. Wait for 15 seconds;
  3. It should turn off completely.

Other models will be reset like this:

  1. Hold the brass pairing button;
  2. Release after 15 seconds;
  3. The LED should blink ten times.

Factory Reset

factory reset the headphone

Finally, a factory reset can be performed with the following steps:

  1. Hold the M-button and the control knob;
  2. Release when the LED indicator becomes purple.
Note: A factory reset will eliminate all the settings on your headphones.

What We Learned

When you find your Marshall Bluetooth headphones not pairing, you do not need to assume something is wrong with them.

Something is likely going on with your PC, phone, or another device.

Restarting them or updating the Bluetooth settings will usually help you pair successfully.

Read Next: Marshall Speaker Won’t Connect To Bluetooth

Nicole B