kitchenaid fridge not dispensing water

Is your Kitchenaid fridge not dispensing water? 

It’s beyond frustrating when your fridge provides water and ice one day, then the next day — not a drop. 

That’s where this guide comes in. This guide will cover all the ways to help when your Kitchenaid fridge water dispenser is not working. 

If your Kitchenaid fridge is not dispensing water, it could be because of a clogged water filter. If this is the case, switch out the water filter with an official Kitchenaid water filter. 

You don’t have to live with your Kitchenaid fridge not working. Keep reading to learn how to get your water running again. 

Why Is My KitchenAid Fridge Not Dispensing Water Or Ice?

why is not dispensing water

 So why did KitchenAid refrigerator suddenly stop dispensing water or ice? It could be one of many options: 

  • You can have a frozen water line
  • Low water pressure
  • A defective door switch
  • A host of other smaller problems can build up the issue. 

If your KitchenAid fridge has stopped dispensing water or ice, don’t call for professional help just yet!

Here are some quick DIY solutions that may do the trick. 

What To Do When Kitchenaid Refrigerator is Not Dispensing Water 

what to do when its not dispensing

You can call customer support, but you should try out this guide first.

Follow each one of these troubleshooting instructions closely for the best chance to fix your Kitchenaid fridge. 

Control Lock Is On

Start by seeing if your KitchenAid water dispenser control lock is on. If it’s Locked, don’t worry, you can easily turn it back on.

To do so, simply hold TO LOCK for 3 seconds.

The control lock button is used to turn off the water dispenser for cleaning or if you want to avoid accidental dispensing from pets and children.

The TO LOCK button can be tricky to locate, so check your owner’s manual if you’re having trouble.

You can also visit Kitchenaid’s website for an electronic copy of the manual.

Water Tube In Door Is Frozen

the water tube is frozen

A frozen water supply tube is the most common reason for a fridge’s water dispenser to stop working.

This often occurs in side-by-side refrigerators when the connecting tube between the water source and dispenser door freezes due to improper temperatures.

Disconnect the bottom of the door to determine if the water supply tube is frozen. 

Allow the water tube to thaw. If your freezer was accidentally set too cold, your water line may have frozen over as well.

Tip: Keep your freezer at a temperature between 0 and 10 degrees Fahrenheit to prevent the water line from freezing. 

Water Pressure Too Low

You may have inadequate water pressure in your home. This is often caused by low water pressure in your area. 

If this is the case, it’s important to check that the water inlet valve has a minimum of 20 psi in order for it to function properly.

Insufficient water flow can also be caused mainly due to substandard plumbing or buildup in your pipes.

the water pressure low

The water dispenser in your fridge gets its water from the water inlet valve. This valve may not work if the water pressure is too low or if it is not working correctly.

To make sure the valve works, the water pressure needs to be at least 20 psi.

If you have low water pressure, address the issue as soon as possible.

Low water pressure can lead to different fixtures in your home not functioning properly, including the water dispenser in your fridge.

To increase your water pressure, you can try some of the following solutions:

  1. Check your faucet for aerators and remove them if they are present. 
  2. Clean out any built-up sediment or debris from your faucet’s aerator screen.
  3. Open all of the faucets in your home simultaneously and run them for about 60 seconds. This will help to clear out any clogs or buildup in your pipes.
  4. If you have a well, check to make sure that the pump is running correctly and that there is sufficient water pressure coming into your home.

Check The Continuity Of The Water Pressure 

check water pressure

If the issue is not the water pressure, you may want to test for continuity in the water inlet valve using a multimeter tool. If there is no continuity, the valve will need to be replaced.

If your inlet valve doesn’t have continuity, it’s time to get it replaced.

If you connect your refrigerator to a reverse-osmosis system, the water pressure going to your fridge could dip too low.

This would then result in fewer ice cubes, less ice production overall, and decreased water Dispensing. 

To fix this, you would need to either clean or replace your reverse-osmosis system’s filters.

You may also need to increase the water pressure by opening up the valve more.

Check your fridge’s manual to see what the recommended water pressure is.

Defective Door Switch

A common reason why your Kitchenaid fridge might not dispense water is that the door switch is faulty.

When the door is shut, this switch permits you to use both the ice maker and water dispenser. 

The ice and water dispenser is turned off by the door switch when the refrigerator door is open. If the door switch doesn’t work, then neither will the dispenser.

To replace the door switch:

  1. Start by disconnecting the power to your fridge.
  2. There are screws that hold the switch in place. Remove them and carefully pull the switch out.
  3. Insert the new switch and screw it into place.
  4. Reconnect power to your fridge and test the dispenser to see if it works.

Clogged Water Filter

a clogged water filter

On average, water filters need to be swapped out every six months.

Over time, these filters can become clogged and disrupt the flow of water, preventing the water dispenser from working correctly.

In addition, regular upkeep will ensure that the quality of your water is maintained.

If your filter stops working, neither water nor ice will be dispensed.

If your water dispenser only works sometimes, you may have to replace your KitchenAid refrigerator’s water filter.

Another indicator that the filter needs changing is if the ice and water taste bad.

Tip: Because this is such a common issue, it’s advised not to use generic water filters as they oftentimes result in greater headaches. 

Troubleshoot The Dispenser Paddle

troubleshoot dispenser paddle

Water and ice will not be dispensed if the glass does not engage with the switch or paddle. If the paddle is defective, it will need to be replaced.

Inspect the paddle for any damage. If the paddle is cracked or broken, it will need to be replaced.

The paddle should be firmly attached to the dispenser switch. If the paddle is loose, tighten the screws that hold it in place.

If the paddle is not aligning properly, try snapping it into place a few times to see if that fixes the issue.

Clean the paddle and switch with a soft cloth and distilled water. 

Note: Minerals from tap water can build up on the paddle and switch, causing them to stick.

Troubleshoot The Water Line

troubleshoot the water line

Is there a kink in your water line? A water line kink can impede the flow of water. 

If your water pressure isn’t what it should be, check to see if your source line is kinked and straighten it out if necessary.

It may also help if you try not to push your fridge too far back against the wall or cabinet.


Did you manage to fix your Kitchenaid fridge not dispensing water? I hope that you did. 

If you didn’t, you can contact Kitchenaid customer support. However, this guide should be enough to fix your issue. 

Nicole B