If you find your Kitchenaid Fridge ice maker not working, the problem is most likely with the water supply or internal components.
The Kitchenaid Fridge is a high-quality fridge that has an easy and convenient ice maker and dispenser.
However, when the Ice Maker is not working you won’t be able to cool your drinks which can be frustrating, especially on a warm day.
Luckily you can easily troubleshoot the issues yourself using our detailed step-by-step guide in this article.
If the icemaker in your KitchenAid fridge is not working, check the power and water is being supplied correctly. Next, replace, reinstall and flush the water filter and check the temperature and door switch.
Before we go through the step-by-step fixes, let’s first get a better understanding of why the ice maker isn’t working.
Why Isn’t My Kitchenaid Fridge Ice Maker working?
If you’re trying to use your Kitchenaid fridges ice maker and no ice comes out, you may be stuck with a warm drink.
Fortunately, you can easily troubleshoot the common issues why this has happened yourself.
Here are the most common reasons:
- Ice Maker Not Turned On: The ice maker hasn’t been turned on or accidentally turned off.
- Water Supply Issues. The water supply is too low to make ice efficiently.
- Water Filter Issues. The water filter is clogged or wasn’t flushed correctly when it was last changed.
- Temperature. The freezer is not cold enough to freeze the ice cubes.
Now you have a better understanding of what’s causing your icemaker not to be working, let’s look at how to fix it.
Kitchenaid Fridge Not Making Ice? Here’s How to Fix it
When you discover your Kitchenaid Fridge is not making ice you won’t be able to cool your drinks properly.
Luckily, you can try some simple fixes at home to get your ice machine working properly again.
Proceed with the following troubleshooting and fixes to get your Kitchenaid Fridge working again.
Fix #1: Ice Maker Not Turned On
The first thing to check is the ice maker is turned on. As obvious as it may sound many people don’t realize there is an on/off switch specifically for the ice maker.
The switch is usually located on the top right-hand side of the freezer.
Fridges that are using a wire arm can turn the Ice maker on by lowering the arm down.
Now we have ensured the ice maker is turned on, the problem may be with the water supply.
Continue reading for detailed instructions on how to troubleshoot water supply issues.
Fix #2: Problems With the Water Supply
If you notice the ice cubes are coming out small or there is a low water flow this is likely to be a problem with the water supply or pressure.
There are a number of causes for this the most common reasons are as follows:
Kink in the Water Supply Line
A kink in the water supply line will result in little or no water supply.
To fix this simply straighten the water supply line remove any kinks, and ensure the fridge is not pressed hard against the wall or other objects.
Faulty Water Inlet Valve
The water inlet valve opens and closes to supply water to the fridge from the household water supply.
Over time it can become blocked with mineral deposits or the valve can wear out.
To fix this issue, first, check the valve is connected to the supply and the fridge properly and that there are no leaks. Next, visually inspect the valve for blockages and damages.
If you find there are blockages or damage to the valve you will need to be professionally replaced.
If none of the above fixes work the problem is most likely the water supply pressure.
For the ice maker to work efficiently it needs a minimum water pressure of 20 psi. You can check the water supply pressure easily yourself by following these steps:
Remove the water supply line from the water inlet valve, when doing this hold the line over a bucket to prevent spillage.
Check for a strong flow of water, ideally use a water pressure gauge to get an accurate reading.
If the water pressure is lower than 20 psi you will need to contact a plumber to fix the low water supply issue.
After checking the water supply sources are all connected correctly the next step is to check the water filter.
Fix #3: Water Filter Clogged or Installed Incorrectly
If you notice low ice production, small ice cubes or decreased water flow your water filter may be clogged.
Troubleshoot this issue is relatively easy to do yourself, using the water dispenser follow these steps:
- Dispense water and take note of the water flow
- Remove the filter which is located inside the fridge compartment or the base grille.
- Dispense water, if you notice a large increase in water flows the water filter is either clogged or incorrectly installed.
If you find the water filter is clogged it will need to be replaced. Kitchenaid recommends replacing the filter every six months to prevent clogging.
If the filter is new and the water pressure is low, it is highly likely it was installed incorrectly.
Simply reinstalling the filter should solve this issue, we detail the steps below.
Here’s the best way to install the new water filter:
- Turn off the water supply
- Remove the filter by turning it to the left
- Insert a new filter into the housing and turn to the right
- Ensure that the filter is firmly tightened
- Flush water through your new filter
Flushing water through removes the air bubbles from the filtration system, however, this is a step that is often done incorrectly.
We provide detailed step-by-step instructions on how to do this in the next section.
Note: Once you have changed the filter, allow 24 hours for the icemaker to make new ice. Each batch takes around 3 hours, you should discard the first 3 batches of ice.
Fix #4: Water Filter Not Flushed Correctly
If you have recently changed the filter and there is low pressure you may not have flushed it correctly.
Firstly ensure you have installed the filter correctly using the guide in step #3 above.
Once you have installed the filter correctly you can flush the system by following these steps:
- Place a water container under the water dispenser
- Press the dispense button for 5 seconds
- Release the dispense button 5 seconds
- Repeat the 5-second press and release method until a constant stream of water starts to flow (around 2 minutes)
Once there is a steady stream of water it will take 24 hours for the fridge to supply cold water and ice.
Note: When flushing the system the container will become full quickly, using a second container is the best way to prevent spillage.
Fix #5: Faulty Door Switch
If you have tried all the above fixes and the ice maker is still not working the issue may be with the door switch.
Kitchenaid fridges have a switch inside the door that prevents ice and water from dispensing if the door is open.
On some models, if you leave the door open an alarm will sound. If you don’t hear the alarm the switch is faulty and needs to be replaced.
If you are still unsure if the switch is faulty you can use a multimeter to test its continuity.
Note: If you don't have access a multimeter it is recommended that you contact Kitchenaid Support
Fix #6: Temperature
If the freezer is above 10 degrees Fahrenheit it won’t be able to produce ice cubes efficiently.
To produce ice cubes the freezer needs to be between 0 to 5 degrees Fahrenheit.
If the temperature is too high do the following:
- Check the condenser fan is working correctly and that the condenser coils are free of debris.
- Check there is no frost on the evaporator coils. If there is frost you can defrost the fridge or use low heat from a hairdryer to remove the frost.
Note: Take care using the hairdryer to defrost the coils, too hot and you can damage them.
Thus, if you find the ice maker in your Kitchenaid fridge is not working, check the power and water is being supplied correctly.
Next, replace, reinstall, and flush the water filter and check the temperature and door switch.
If you have completed all the above fixes your Kitchenaid Fridge ice maker isn’t making ice, we recommend contacting Kitchenaid Support to further assist you.
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