kitchenaid freezer not working but fridge is

Wondering why the Kitchenaid freezer not working but fridge is? Keep reading!

Although kitchen freezers are a necessity, it’s still a nightmare when one of the appliances, the refrigerator or freezer breaks down.

There is no need to be worried if your freezer isn’t working; we are here to assist you in fixing this situation, but first, let’s learn more!

There are many factors that’ll affect the Kitchenaid freezer’s performance and prevent it from normal operation. Some include an overloaded freezer, dirty condenser coils, and an open freezer door. The solution only requires a few minutes!

Now, let’s first discuss the causes of the not working freezer in detail to clear our understanding! 

Reasons Why Kitchenaid Freezer Not Working?

reason why the freezer not working

If your Kitchenaid refrigerator is working flawlessly but your freezer isn’t, there may be a problem with the application’s maintenance or defective hardware.

To properly troubleshoot the appliance, we must have a better understanding of the causes!

The following are the most common causes of a not working fridge:

  • Overloaded Fridge!
  • Clogged Air Vents
  • Faulty Gasket Seal
  • Dirty Condenser Coils
  • Bad Location/Ventilation
  • Malfunctioning Start Relay
  • Defective Evaporator/Condenser Fan
  • Faulty Control Board

All the above are the possible causes of a non-working Kitchenaid freezer but still, we need to inspect the appliance properly to detect the actual fault.

Let’s discover more!

Kitchenaid Freezer Not Working But Fridge Is – Fixed!

how fix freezer not working

We will now discuss the simplest fixes that will make troubleshooting your Kitchenaid freezer like reading a book.

There are no technical steps, only ways to inspect and diagnose our Kitchenaid fridge and determine why the freezer is not working. Let’s jump right in!

Solution #1 Clear Some Stuff From the Freezer!

The main thing you should look for is whether your freezer is too stuffed with food!

It is obvious that when the freezer is overstuffed with items, the airflow is obstructed, and the freezer cools more slowly and operates at a slower pace.

Another unfavorable factor will eventually slow down the freezer’s chilling process, which also impacts the food.

  • For your freezer to have better airflow, simply unload some items!

Also, if you have placed any hot food in the freezer, then take that out and let that cool down first at room temperature.

This way the freezer will work properly and you won’t be able to interfere with the temperature, by inserting warm/heated objects.

Tip: Is your freezer too wet? Then wipe all the water dry!

Solution #2 Clean Freezer Frost Build Up

clean the freezer build up

Ice buildup on the Kitchenaid freezer wall is a common occurrence with practically every freezer.

The ice may easily accumulate on the freezer walls, and then it will block the coils and vents that’ll work for the freezer’s operation.

Solution: Wait for the ice to melt so you can start removing the layers!

Here is how to clean freezer walls from frost buildup:

  1. Unplug the freezer from the Power Outlet.
  2. Take out all of the freezer stuff or shift them to the fridge.
  3. Place temporary buckets to prevent making your floor wet.
  4. Then, leave the freezer for 3 to 4 hours with the freezer door open.
  5. You can also put some lukewarm water on the build-up to soften it.
  6. When you see that the frost build-up is now melting, then clear the freezer.
  7. When you have done this, then place all the stuff back and turn on the freezer.
  8. Wait for at least 2 hours and then check that now the freezer is working.
Note: After cleaning frost buildup, if your freezer is still not working, move to the next solution!

Solution #3 Clean Condenser Coils

clean the condenser coils

The Condenser Coils in a freezer will usually freeze up or accumulate a lot of debris, which will make them unable to work.

The coils are what release the heat and when they get dirty they often hold that heat, hence the freezer starts to experience a change in the temperature. 

You only need to clean them, which is a really simple process, so don’t worry!

Here is how to clean the Kitchenaid freezer condenser coils:

  1. First, unplug the freezer from the Electrical Outlet.
  2. Then, pull your freezer to get access to its back.
  3. Then, unscrew the Rear Back Panel of the freezer.
  4. Search and find where the Condenser Coils are.
  5. Check the coil’s condition first.
  • Coils are covered with ice = leaving your freezer turned off for 30 minutes to defrost.
  • Coils are dusty = use a vacuum with a crevice attachment to clean the coils properly.

Once you have done the cleaning, then screw the panel and turn your freezer on. Wait for a couple of minutes, and check whether the freezer is working or not.

In case your freezer is still not working, then you’ll need to check the gasket seal!

Solution #4 Check Freezer Door & Gasket Seal

check the freezer door

The next thing you need to check is the door since there is a Gasket Seal, that’ll help prevent the hot air from the outside from coming into the freezer.

Possibly your freezer door is opened due to a faulty gasket seal and that’s why the chilling process is stopped.

Sometimes it’s not the seal, instead, there is an object/obstruction that is preventing the freezer door from closing fully.

Here is how to check the freezer door gasket seal:

  1. Open a freezer door and place a Flat Page/Paper between the door gasket.
  2. Then, close the freezer door.
  3. Next, try to push the page outward but don’t open the door.
  4. If the page comes out easily, then the seal is faulty and needs to be replaced.
  5. But if the page doesn’t come out, then the seal is fine. 
  6. Simply clear any obstructions and proceed with reading!

You may replace the freezer’s gasket seal yourself by simply removing the old seal and replacing it with a new one.

You can find Kitchenaid Freezer Door Gasket online and make your purchase today to regain your freezer’s chilling operation.

Tip: Try the other solutions before making a purchase!

Solution #5 Inspect Freezer Start Relay

check the freezer start relay

If your Kitchenaid freezer is still not working, then we’ll recommend testing the Start Relay

The start relay will provide power to a compressor, which is the foundation of keeping the temperatures low.

Whenever the compressor is not powered the freezer will not work, regardless of what you attempt.

Here is how to inspect the Kitchenaid freezer start relay:

  1. Unscrew the Lower Access Panel of your freezer from the back.
  2. Then, remove the Start Relay cover from the assembly.
  3. Note the orientation and disconnect the wires from the component.
  4. Test the Start Relay with a Multimeter and check for Continuity.

If there is no continuity, then set up a new start relay, connect the wires and cover back to the assembly.

Don’t forget that sometimes due to a faulty start relay the Kitchenaid fridge not working but freezer is, which is also a common issue across the communities.

In case the start relay was not the culprit, continue with the inspection!

Solution #6 Check The Evaporator & Fan Motors

Both the Condenser and Evaporator Fan Motors will regulate the air inside the freezer and coils to cool the temperature.

The evaporator regulates the air while the fan motor draws cool air from the condenser and later sends it over to the coils that cool the chamber. 

check the evaporator fan motor
Conclusion: If one of the fan motors hoes faulty, the freezer will stop cooling properly!

Here is how to check the Kitchenaid freezer evaporator and condenser fan motors:

  1. Plug your Kitchenaid appliance into the Power Outlet.
  2. Locate the Evaporator Fan from inside your freezer. 
  3. Move the fan around manually and check if it moves properly! 
  4. Then next check the evaporator fan motor with a Multimeter.
  5. If there is Continuity then move on!
  6. Locate the Condenser Motor Fan from the freezer back by removing the rear panel.
  7. Perform a moving test and then test the motor for Continuity as well.

In case any of those components don’t show continuity, then your Kitchenaid Freezer requires servicing, and based on what’s wrong the price will vary.

Quick Recap:

Whenever the Kitchenaid freezer not working but fridge is working, you first need to clean the freezer walls and Condenser Coils.

The next step is to make sure that the door seal has no fault and test the fan motor and start the relay for continuity.

Follow us for more Kitchenaid product guides!

Nicole B