jbl charge 5 not charging

Is your JBL Charge 5 not charging? There’s a simple way to settle this problem!

The charging components you’re probably seeing in front of you are the ones responsible for your speaker being unable to charge.

However, we should mention that the speaker could’ve gone faulty or have issues related to the hardware.

In the meantime, try the following things to fix JBL Charge 5:

To fix when JBL Charge 5 isn’t charging, retry the charging session and power cycle the speaker. Next, plug the power adapter and USB cable into a different outlet. Attempt to charge using a different USB cable and replace the power adapter as well.

Before we review the following solutions in more depth, let’s learn what’s causing this issue!

Why My JBL Charge 5 Won’t Charge – Reasons & Causes

why do my jbl charge 5 not charging

Issues with your JBL Charge 5 could occur due to faulty equipment, inappropriate charging session and power source.

All of the following components may impact your speaker’s functionality to receive a charge and therefore function properly.

Let’s summarize all of the charging problems in a quick list before we troubleshoot!

  • The Power Adapter or Charging Cable has gone faulty
  • There’s an issue with the Charging Port on your JBL Speaker
  • A Problematic Power Source is preventing your speaker from charging
  • A Software Fault has impacted your JBL Charge 5

With all of the following circumstances explained, we could move on to the guide now!

How to Fix When JBL Charge 5 Not Charging?

how fix the jbl 5

In order to fix the problem with your JBL Charge 5 as quickly and as efficiently as possible, make sure to follow all of our solutions in chronological order.

You’ll have to apply each of the solutions carefully, as you pay attention to all notes, tips and alerts we’ve included.

Let’s jump right in!

Solution #1 Retry Charging Session!

What you should first do, is go over all of the charging equipment of your speaker and then retry the charging session.

There is a high chance that you’ve misled a cable or haven’t connected the USB correctly.

In the instructions down below, we’ll guide you through how to examine your setup and then re-attempt the charging of your JBL Charge 5.

retry the charging

Let’s go:

  1. Disconnect the Power Adapter of the USB cable from the electrical outlet.
  2. Unplug the USB Type-C cable from the speaker and Power Adapter.
  3. Press and hold the Power Button on your speaker for 5 Seconds.
  4. Hit the power button on your speaker again to turn it on.
  5. Reconnect the USB cable to the adapter and then the USB into your speaker.
  6. Plug the power adapter into an Electrical Outlet.
  7. Determine if your JBL Charge 5 is now actively charging and receiving power

If your setup is now corrected, the JBL Speaker should start receiving charges soon.

Note: Your speaker’s LED will light up if the device is being charged at the moment.

Solution #2 Clean Out the Charging Port

clean the jbl charging port

There’s a decent chance that the charging port is blocked by piled-up debris or dirt.

The charging port on your JBL Charge 5 must be entirely free of any obstructions, in order for the USB cable to go all the way in.

If the charging cable doesn’t make contact with the hardware, the speaker will not charge, regardless of what you did to the external equipment.

  • Use a toothpick to break apart any debris within the department

If the dirt inside has hardened and cannot be removed easily, you’ll have to break it using something sharp and pointy.

A toothpick would be perfect for the job since it will make a great enough opening for the charging USB cable to go in.

Note: If the charging port is free of blockages, the USB cable will go in really easily.

Solution #3 Plug into a Different Outlet

plug to a different outlet

What you should do next, is plug the power adapter into a Different Outlet.

If a certain problem has occurred with the current power source of the JBL Charge 5, there will be no power transmission.

Therefore the speaker will not charge until the USB cable and adapter are associated with a reliable power source that could transfer electricity.

  • Disconnect the adapter from the current port and connect it to a different outlet

However, you should make sure that no power strips or other components are used throughout the charging setup.

Those devices are well-known to develop issues quickly and potentially cut the power to a device you have plugged in.

Tip: Call a technician if you think that the previous outlet has gone faulty due to reasons.

Solution #4 Reset your JBL Charge 5

reset the jbl 5

Perhaps, this problem is associated with a software issue with your JBL Charge 5.

What you could do next is perform a Software Reset on the device and refresh the cache of the speaker and the charging services. 

  • Keep in mind that your speaker must be Powered On in order to perform a reset

It is a great approach for whatever issues with your speaker and the functionality of the process are proven throughout the community.

Here’s how to reset your JBL in easy steps:

  1. Locate the Volume Up and the Play buttons on the speaker’s top panel.
  2. Hold both of the buttons down for roughly 2 Seconds.
  3. Wait for the Bluetooth Button on your speaker to light up.
  4. Once the light underneath the Bluetooth icon shuts down, press the Power Button.
  5. Wait for your speaker to turn back on.

With this, we have concluded the reset of your JBL Charge 5. You should test the charging of the device once it has rebooted after the reset.

Alert: Existing profile in the JBL app of the speaker will be erased after the reset took place.

Solution #5 Update Speaker Software

update the software

As crazy as it may sound, your JBL Charge 5 could be running Outdated Software!

Many users have shared their experiences throughout the forums and it turns out that updating your speaker may fix charging problems.

However, in order to execute this solution, your speaker must have around 10-15% battery. Otherwise, it will be inactive.

Here’s how to update your JBL Speaker in easy steps:

  1. Connect the JBL Speaker to your mobile device.
  2. Launch the JBL Connect App and make sure your speaker is paired.
  3. Navigate to “Devices” and press “JBL Charge 5”.
  4. Press the “Update” Button.
  5. Press the Orange Upgrade Button.
  6. The firmware update will start soon.

If your JBL Speaker is below 10% battery, it’s not recommended to update since it could turn itself off due to low power in the middle of the update.

Alert: If your speaker turns off amidst an update, further software issues may be caused.

Solution #6 Replace the Power Adapter & USB

If nothing fixed the charging of your JBL Charge 5 so far, perhaps it’s the equipment.

replace power adapter and usb

There is a high chance that either the charging Type-C USB cable or the power adapter in the setup has gone faulty.

If either of the devices could no longer transfer electricity, the charging of your speaker will be interrupted until the components are replaced.

  • JBL Charge 5 uses a standard power adapter and a Type-C USB Charging Cable

You could get both of these devices from nearby stores, but you should first try replacing the power adapter or USB cable first.

This will let you identify which one of the two components exactly has gone faulty.

Note: You could order charging components from JBL’s website to use for your speaker.

Quick Recap:

Hence, to fix JBL Charge 5 not charging, retry the charging sequence appropriately and power cycle the speaker. Next, reset your JBL Charge 5 and plug the adapter into a different outlet after which you can confidently replace the charging adapter!

For more guides such as this one, don’t forget to check our online blog!

Nicole B