the jbl charge 4 won't turn off

Whenever JBL Charge 4 won’t turn off, chances are there is a software malfunction or a power button issue.

If your JBL Charge 4 won’t power off or its power button is not working, it can also have issues pairing with your devices or playing music. 

Additionally, if the device is always on, this can degrade its battery quicker than intended due to being constantly on.

Even if that is your issue, don’t worry; We have many straightforward fixes for this seemingly complex issue.

To fix your JBL Charge 4 from not working, update your device’s firmware and drain its battery. Afterwards, clean its charging port and turn off the JBL speaker service mode. Lastly, perform a factory reset on your device.

Now that you know the fixes for this JBL issue, let’s first become aware of the most common causes:

Why Won’t JBL Charge 4 Turn Off?

why jbl charge 4 wont turn off

If you are asking why won’t my JBLCharge 4 turn off, one of the less known causes is due to an internal software configuration or due to hardware-related issues.

Here is a complete list of the most common causes for your JBL Charge 4 not turning off:

Faulty Power Button

If your JBL Charge 4 power button is stuck or physically damaged, you won’t be able to turn your JBL device off.

Software Error

When your JBL Charge 4 encounters a runtime error, it might cause it to malfunction.

Hardware or Water Damage

hardware or water damage

Impacts or water damage can cause your JBL Charge 4 circuit board to malfunction.

The device Stuck in Service Mode

JBL speakers can get stuck in a mode that prevents them from powering down.

Dust in Charging Port

If your charging port is not properly cleaned, your device might think it’s falsely charged.

Note: If all of your other JBL buttons are not working, it might indicate that your device has a defective circuit board.

How To Fix JBL Charge 4 Won’t Turn Off?

fix the jbl wont turn off

If your JBL Charge 4 is not turning off, your only options are troubleshooting its software and the device’s settings.

When done improperly, any physical repairs or part replacements can damage your device and are best left to a licensed JBL repair shop.

Please follow our provided solutions in their given order for the best results in fixing your JBL Charge 4 device:

Solution #1 Discharge The Battery Completely 

When your JBL Charge 4 device is not turning off when you press the power button, you can force it to power off in an alternate way.

Sometimes when your device restarts due to a depleted battery, this can fix the issue of your JBL Charge 4 not turning off.

Here are the steps to drain your JBL Charge 4 battery:

  1. When your device is powered on, pair it via Bluetooth to any compatible device
  2. Play any music and let the JBL battery deplete fully 
  3. When the battery drains, and your device is powered off, plug it into a power source to charge

After these steps, try using the power button to see if your JBL Charge 4 will function correctly. 

Note: The JBL Charge 4 holds a very large battery. You can increase the music's volume to drain the battery faster so your speaker can power off.

Solution #2 Update The JBL Charge 4 Software 

update jbl software

If your JBL Charge 4 is not running the latest software version, this can cause multiple issues for your device. 

Before you go on with the steps, it’s recommended that you have a working WiFi network to download data to preserve your 4G mobile carrier network.

Here are the correct steps to update your JBL Charge 4 firmware:

  1. Ensure that your JBL Charge 4 is connected to a power source and paired to your device
  2. Open the JBL Connect App on your smartphone or tablet
  3. Find and tap on the Settings icon
  4. Tap on the Upgrade button 
  5. Wait for the JBL Charge 4 to finish the update process
  6. The JBL Charge 4 might restart automatically during this update
  7. When it says that the Upgrade is complete, press the OK button

After your JBL Charge 4 has finished the software update, try using the power button to verify if the issue persists. 

If an update is unavailable and your device is already running the latest software version, you won’t see an orange button prompting you to update your JBL Charge 4.

Note: Don't interrupt the WiFi or Bluetooth connection while downloading or installing the update, as doing so will stop the update.

Solution #3 Clean The Charging Port Of Your JBL Device

clean the charging port

JBL Charge 4 not turning off is sometimes caused by an unclean charging port.

If your device thinks it’s connected to a power source when it isn’t, it might not turn off correctly. 

Here are the proper ways to clean your JBL Charge 4 charging port:

  1. Get any non-metal thin object and swipe the charging port in a circular motion
  2. Get a cotton swab and use it to remove any build-up dust on the port
  3. Visually inspect and verify that the charging port is clean

After performing these steps, check to see if you can power down your device correctly.

Note: If the power button is broken or visibly damaged, please do not attempt to repair it yourself, as it requires the entire speaker to be taken down.

Solution #4 Force The Speaker To Exit The Service Mode Setting

force in exit service mode

If your device is stuck in service mode, this will prevent it from being used as intended.

This mode is usually used in showrooms or during repair, and it will alter certain functions of your JBL speaker.

Here are the proper steps to remove any service mode from your JBL Charge 4 device:

  1. Ensure that your device is connected to a working power outlet and is turned on
  2. On the top side of your JBL Charge 4, press and hold the Bluetooth and Play buttons together
  3. Hold down the buttons firmly until your speaker’s light changes colour
  4. When your device exits the service mode, disconnect it from the charging cable and try turning it off from its power button
Note: You can't exit service mode if your device is not connected to a working charging cable. For this reason, performing the steps in solution #3 is vital.

Solution #5 Perform A Factory Reset On Your JBL Charge 4

perform factory reset

JBL Charge 4 not responding to your attempts to power it off can be caused due to a runtime error that your JBL device encountered during regular use.

This can be cleared in a very quick and easy way.

A factory reset will remove many potential issues by reverting your device to its original settings as they came by default. 

Here is how to perform a hard reset on your JBL Charge 4:

  1. Ensure that your device is powered on and no charging cable is inserted
  2. Press and hold the Bluetooth and Volume Up buttons simultaneously 
  3. When your device powers off, release the buttons 

After your JBL Charge 4 has shut down, check if the issue persists, and you can correctly turn it off using the power button.

If your JBL is still not powering off after performing all these steps, it might need to replace specific internal components. 

Note: A factory reset will remove any stored settings from your JBL Charge 4.

Quick Recap

To fix your JBL 4 not charging correctly, drain its battery and perform a firmware update. Next, clean your device’s charging port and revert it from service mode. Lastly, attempt a hard reset for your JBL speaker.


Now that you know why JBL Charge 4 won’t turn off, we hope you can utilise our solutions to fix this issue.

If you still can’t fix your JBL Charge 4, please contact JBL support. They can provide further troubleshooting steps for you.

Nicole B