jbl 500bt not charging

JBL 500BT not charging and refusing to do so no matter what you try? 

Stay with us to solve the problem!

When a device is refusing to charge, it could either be the charging equipment or a fault with the hardware.

In this guide, we’ll first attempt everything possible that doesn’t require money and in case nothing helps, we’ll eventually start replacing components. 

To fix when JBL 500BT is not charging, first Hard Reset the device and clean the charging port of both the headphones and the adapter. Next, retry the charging process correctly and perform a Factory Reset on the headphones to solve the problem!

Why Are My JBL Tune 500BT Not Charging?

my jbl tune not charging

Before we jump in with any of the solutions, it’s recommended that we first learn what could possibly prevent your JBL 500BT headphones from charging.

Here’s what most JBL users reported in regard to this problem:

  • The Charging Equipment is faulty
  • There has been a problem with the Charging Setup
  • Your headphones are blocked from receiving power
  • There is a Software Problem with the 500BT headphones’
  • A problem with the Power Source has occurred

You should keep in mind that multiple of these causes could have struck at once.

In that regard, make sure that you follow our guide all the way to the end, to make sure no issues remain!

JBL 500BT Not Charging – Fixed in Easy Methods!

how to fix jbl 500bt not charging

After reviewing what could potentially go wrong with your JBL Tune 500BT headphones’ charging, let’s go over some troubleshooting methods.

We’ll review the best possible ways to fix the charging of your headphones but we’ll need a small portion of your concentration and time.

Let’s jump in!

Method #1 Retry the Charging

We’ll begin with something easy – retrying the charging process correctly!

Chances are that some of your headphones’ charging equipment is not seated correctly and by reinstalling it into the port, we’ll resolve the charge-receiving.

This is a simple method to follow, but we’ve listed some instructions for you to follow, to make things even easier.

retry charging headphones

Here’s how to retry the charging of your JBL 500BT:

  1. Disconnect the Power Adapter of your headphones from the wall outlet.
  2. Unplug the USB from the power adapter.
  3. Detach the microUSB from your headphones.
  4. Wait for 60 seconds while all of the equipment is uninstalled.
  5. Reconnect the power adapter to the source.
  6. Plug the USB of the charging cable into the adapter.
  7. Connect the microUSB back to your headphones.
  8. Test…
NOTICE: If your headphones are receiving charge, the LED of the devices should either turn in blue or amber light, based on whether your 500BT is a live model or not. 

Method #2 Hard Reset the JBL 500BT Headphones

hard reset the headphones

Next, we’ll be performing a process known as “Hard Reset” with most electrical devices!

This is a type of advanced reboot on your headphones, that will discharge the temporal electricity cache of the device.

It’s only important to make sure that your headphones are plugged into the charger before you start.

Here’s how you could perform the Hard Reset on your JBL 500BT:

  1. Press the Power Button on the headphones once.
  2. (Optional) Wait for the headphones to turn on.
  3. Press and hold the Power Button for 60 Seconds.
  4. Let go of the power button and stand by for another 10 seconds.
  5. Once the 10 seconds have elapsed, press the power button for one last time.
  6. Wait…
Alert: Not plugging your 500BT into the charger, will prevent the hard reset from taking effect.

Method #3 Use a Different Power Source

use different power source

Perhaps the charging source of your headphones could no longer dispense power and therefore supply your device with charge.

The next best step to fix this is to have your headphones plugged into a different power source, to test the charging. 

  • Simply disconnect your headphone adapter and connect it to an alternative wall outlet.
IMPORTANT: Do not use any third-party charging devices, along with your headphones’ power adapter. 

Method #4 Clean the Charging Port

Perhaps, your JBL 500BT’s charging cable can’t go all the way in, due to obstructions in the charging port. 

When using your headphones for a prolonged amount of time, it is only natural that debris could pile up with the port of the device.

Giving the port maintenance from time to time is essential, to keep the power adapter going freely inside at all times.

clean its charging port

In that regard, let’s clean the charging port of your JBL 500BT Headphones:

  1. Grab an ear stick along with a toothpick.
  2. Slightly dip the ear stick into the water.
  3. Insert the ear stick into the charging port of your headphones.
  4. Begin circular movements to collect all debris inside the port.
  5. Collect any remaining debris inside the port using the toothpick.
  6. Wait for the port to dry up…

When you’re ready, simply plug the charging cable all the way in and check whether the headphones are now charging.

In case the issue is persistent, keep reading!

Tip: To speed up the drying process, you could use another dry ear stick.

Method #5 Reset the Headphones

Next, we’ll be performing a Reset on your JBL 500BT Headphones!

This is a proven way to resolve both issues with the hardware and the software of the device.

reset your jbl headphone

The reset is easily triggered but requires your headphones to be up and running.

  • If your headphones’ battery has died completely, you’ll be unable to reset them

In that regard, here’s how to reset your headphones, if they could still turn on:

  1. Press the Power Button on the headphones once.
  2. Wait for the device to turn on.
  3. Locate the Volume UP + and Volume Down ” buttons on the right phone.
  4. Press and hold both of the buttons simultaneously.
  5. Hold the buttons for roughly 5 seconds and then let go of them.
  6. Wait for your headphones to go into Reset Mode.

Once your headphones have begun the reset sequence, it may take them around 60 seconds, up to 2 minutes in order to complete the reset.

Make sure not to interact with the device until the process is completed.

Alert: Pressing a button on your headphones may accidentally cancel the reset process!

Method #6 Replace 500BT’s Charging Equipment

replace the charging equipment

In case nothing helped so far, it’s probably the Charging Equipment that is not working!

The next best step is to attempt charging both by using a different microUSB and a different Power Adapter.

If you have ones at home that could enable you to test, use them. Otherwise, you should first purchase a charging cable and then test with a different power adapter.

Let’s begin with replacing the microUSB cable:

Changing the Charging Cable

Disconnect the old cable and install the new one into the same ports on your headphones and power adapter.

Changing the Power Adapter

change the adapter

Unplug the charging cable from the adapter and then disconnect the device from power. Install the new power adapter with the charging cable.

Make sure to first test the charging separately, by first installing a new charging cable or a power adapter.

This way, you could save some money if only one of the ports has gone faulty.

Quick Recap:

Thus, to fix when JBL 500BT not charging, retry the charging sequence and use a different power source to charge the headphones. Next, perform a Hard Reset on the headphones and clean the charging port. Finally, replace the charging equipment.

We hope that this guide was helpful and for more JBL solutions, check our blog! 

Read Next: JBL Wireless Earbuds Won’t Charge?

Nicole B