geeni camera offline

Is your Geeni camera offline yet again? There’s a method to get this problem fixed right away!

Though Geeni cameras are a popular choice for security goals in many households, sometimes they do encounter connectivity throttles and similar problems.

Fortunately, there are several troubleshooting steps you could take to address the connection situation of your Geeni!

When your Geeni camera is getting offline and you’re starting to worry, verify that there is no problem with your Wi-Fi router or network.

After that, verify that the signal strength between the camera and router is stable, reboot, and then Factory Reset the Geeni unit.

Keep advancing further in our guide to find out all about the issue of your Geeni Camera!

Why Does My Geeni Camera Keep Going Offline?

why geeni camera keep going offline

Your Geeni Camera could be getting disconnected due to reasons related to the power supply, Wi-Fi signal, or the firmware of the device.

We’ll review a small list of the possible problems that could have impacted your Geeni camera to help you understand the problem properly.

Your Geeni camera is going offline (or disconnects) due to one or more of the following reasons:

  • The Wi-Fi Signal Between Router and Camera is Weak
  • There’s a Network Problem with your Wi-Fi Router
  • Geeni Application Data / Cache Problems
  • Failed Firmware Updates or Outdated App Firmware
  • Power Problems with the Geeni Camera or Ports

To know if this problem was a one-time occurrence, let’s try to reconnect the camera!

How Do I Get My Geeni Camera Back Online?

how do i get my geeni camera back online

Why not first learn the correct way of connecting the Geeni camera to the WiFi:

  1. Check if the Geeni camera is plugged in.
  2. Launch the Geeni Mobile App.
  3. Press on the “Add Device” button at the top of the app.
  4. Select “Geeni” and either sign in or register in the Geeni app.
  5. Connect your smartphone device to the WiFi network you wish the camera to use.
  6. Enter the WiFi network when prompted.
  7. Wait for the Geeni app to connect your camera.

If you reconnect the camera but the device is still going offline, proceed with our fix guide!

How to Fix When Geeni Camera Offline?

After finding out more about the problem with your Geeni camera, it’s only a matter of time before we dive into the solutions.

We’ll go through the best methods and resolutions for your offline Geeni camera and do only what has the best chance of bringing the camera online again!

Solution #1 Diagnose the Wi-Fi Signal Strength!

diagnose the wifi signal strength

We’ll start off with something simple, such as diagnosing the Wi-Fi strength and bonding the camera with the router.

By the looks of this problem, it’s likely that the camera has been placed too far away from the router, preventing it from creating a reliable connection.

The strength of the signal depends on many factors, such as the layout of your home, the surrounding devices, walls, and furniture positioning, there’s a rule for optimal connection.

  • For reliable Wi-Fi signal strength, the Geeni must be within 32 feet!

Turned in meters, 32 feet would be about 10 meters if you’ve placed the camera in this exact distance.

For the WiFi connection to be supported by the router at all times, make sure that the camera is in the following range of the Wi-Fi router and then attempt to reconnect.

Note: Repositioning your camera may be necessary for fixing the connectivity problem!

Solution #2 Restart your Geeni Camera

restart your geeni camera

Perhaps, a simple restart on your Geeni camera might fix this type of connectivity problem.

After all, any electronic device could run into a fault as a result of working for a prolonged period of time without being refreshed. Well, it’s time to do so on your Geeni camera!

To restart your Geeni camera, follow these simple instructions:

  1. Go over to the Power Source of the camera.
  2. Unplug Genie’s power cord from the outlet.
  3. Wait for at least 60 seconds.
  4. Plug your Geeni camera back into power.
  5. Wait for a minute or two for the camera to start.

It’s strongly recommended to restart your camera often, to refresh its software and discharge the hardware of the current electricity.

It’s a great way to maintain the device’s performance so it doesn’t work for too long, which could potentially bring faults to the software/hardware.

Solution #3 Reset the Camera Device

Yet another great method to fix connectivity problems with the Geeni camera is to perform a process, known as Software Reset.

All of Geeni’s cameras have been designed with a “Reset” button, that’ll allow for the doing of such a thing.

reset the camera device
  • The reset will erase all content and configuration from your Geeni camera!

Thus, you’ll target any functionality and mainly software problems with the Geeni camera, by completing a factory reset.

Here’s how to reset the Geeni camera:

  1. Locate the Reset Button on the back/bottom panel of the camera (varies by model).
  2. Use a pin or a paperclip to insert, inside of the reset pinhole.
  3. Hold the reset button inside of the pinhole for at least 5 seconds.
  4. Release the button and wait for the camera to reboot.
  5. Once the device has finished resetting, set up the camera.

Keep in mind that resetting the camera means you’ll have to set it up from scratch, through the Geeni mobile application you already have installed.

Notice: After the reset, be mindful of the settings/features you install on the Geeni camera!

Solution #4 Check the Wi-Fi Network Settings

The problem with your Geeni camera could also be caused by the state of your network and the effectiveness of the connectivity.

In this solution, you should check whether your network is having problems, a certain setting is blocking the camera’s connection and other factors.

check the wifi network settings

We’ll guide you through some essential steps to identifying problems with your network settings and eliminating them individually.

Let’s start with diagnosing your WiFi:

Test the connection speed

On your smartphone (or any other smart Wi-Fi appliance) the connection of the WiFi speed and determine if it is cutting off.

Lower the network security

Gain access to your router’s GUI (you could either use the default gateway or an app) and set the security to “Medium” or “Low”.

Pair to the correct network

Check if you’re connecting the Geeni camera to the correct WiFi network. Geeni cameras are only designed to connect with 2.4GHz Wi-Fi.

Free up bandwidth

Ensure your network doesn’t have any “accelerated performance” settings enabled in the router’s GUI. Reduce the amount of paired devices.

With all of these methods, you’ll be targeting the settings and functionality of your network. 

Alert: If you’re still continuing to have network-related problems, contact your ISP.

Solution #5 Reinstall the Geeni Mobile Platform

reinstall the geeni mobile platform

Since the Geeni app is responsible for connecting the Geeni camera to the WiFi, any problems with the platform will have a negative impact on the connectivity status.

To address such problems, you should uninstall the Geeni app on your phone and then download it again.

To reinstall the Geeni app, follow these easy instructions:

  1. On your phone or tablet, locate the app store where you’ve downloaded Geeni.
  2. Head to the “Manage Installed Apps” section in the store.
  3. Locate the Geeni app and highlight it.
  4. Once the options occur, select the “Uninstall” button to remove the Geeni app.
  5. Relocate the Geeni app using the search field at the home page of the app store.
  6. Download the application and test connecting to the WiFi.

Deleting the Geeni platform on your mobile device will sign you out of your account and along with that erase all connected devices and settings.

Though some features are cloud-saved, the majority of the configurations you’ve made within the app will be gone.

Note: Download the latest version of the Geeni platform during the reinstallation!

Solution #6 Update the Firmware of your Camera

update the firmware of your camera

If your Geeni camera has been using outdated firmware until now, it is likely that this has been causing connectivity problems.

To fix issues caused by an outdated software version, the only reasonable thing to do is to update the camera through the Geeni app.

  • As long as the camera is connected to the mobile app, you’ll be able to update!

Follow these simple steps to update the firmware of your camera:

  1. Get into the Geeni app on your phone or tablet.
  2. Tap on the camera you wish to update.
  3. Scroll down and select “Device Info”.
  4. If a newer version is available, press the “Update” button.
  5. (Notice) If there is no “Update” button, check Geeni’s website for newer versions.
  6. Start the update and wait for your camera to restart automatically.
Note: It’s important to keep the firmware of your Geeni camera up to date!

Quick Recap:

When the Geeni camera offline issue starts, begin by rebooting and resetting the device before reinstalling the Geeni mobile platform.

If that didn’t help, check the settings of your network and verify that the camera is connecting to a 2.4GHz WiFi thread!

Nicole B