geeni camera not recording

Whenever you find your Geeni Camera not Recording it is highly likely the problem is with the software, hardware or app

Luckily there are a number of relatively simple solutions that you can do yourself to get your camera recording again.

In this article, we will provide detailed step-by-step instructions on how to troubleshoot your Geeni camera when it’s not recording.

Whenever your Geeni Camera isn’t recording, power cycle the device, check the internet connection and reformat the SD Card. Next, check for hardware issues, update the firmware and reset the device.

Now we have a better understanding of what we will be doing, let’s first start by identifying the problems before we go through the solutions.

Why Geeni Camera Not recording?

why the geeni camera not recording

You have purchased and installed a Geeni Camera to live stream and record around your home.

However, if you find the camera is not recording this can be problematic, especially if you are far away from home.

There are a number of reasons why your Geeni Camera is not recording, fortunately, you can easily troubleshoot them yourself.

Here are a list of the most common reasons.

#1. Power Source

The device does not have a reliable power source or the cables aren’t connected correctly.

#2. Internet Connection Issues

The device requires a stable internet connection to record and connect to the cloud

#3. SD Card and Port Issues

The SD Card is faulty or there is a problem with the SD Port.

#4. Firmware Out of Date

The firmware is out of date and needs to be updated. The above issues are common for Geeni Cameras, therefore the fixes are easy to do yourself, we will explain the fixes below.

Geeni Camera not Recording? – Here’s How to Fix

how fix the geeni camera

The Geeni Camera is a relatively easy-to-use device that provides high-quality live streaming and recording.

However, after installing the camera if you find it’s not recording effectively this can be frustrating. 

Fortunately, there are a number of simple troubleshooting steps you can do yourself to get the camera recording efficiently.

Proceed with the following solutions to get your Geeni Camera recording again.

Solution #1 Power Cycle Device

power cycle device

Like all electronic devices, the Geeni Camera requires a stable power source to work.

The first troubleshooting step is to check all the devices and cables are plugged in correctly and not damaged.

Although it seems like an obvious solution, many users have reported that doing this method fixed their camera recording issue.

Start by visually inspecting the USB cables and power adaptors to make sure they are plugged in and not damaged.

If the cables are damaged, they will need to be replaced. Once you are sure the cables are correctly connected to the device. The next step is to power cycle the device.

To power cycle your device simply yourself following these steps:

  1. Remove all power cables from the camera
  2. Leave the camera disconnected for at least 1 minute
  3. Plug all the power cables into the device
  4. Try to record using your device

If this fix doesn’t work on the first attempt, we recommend you try it a few more times to see if it will work.

If it’s still not working then it is likely there is another issue with the camera. Continue with the fixes below.

Solution #2 Check your Internet Connection

check the internet connection

If your camera is not recording the problem may be an unstable internet connection. If you have internet connection issues you may have trouble recording to the cloud.

To check if there is a stable internet connection we recommend first checking if you are able to live-stream through your mobile device.

Try using both the WiFi connection and mobile data.

If this is unsuccessful you can try these common troubleshooting methods to check if the internet connection improves:

  • Move the devices closer to the WiFi source
  • Inspect the internet router making sure all the cables are connected correctly
  • Reset the WiFi router
  • Turn your mobile device off and back on
  • Close and Restart the app
  • Uninstall and reinstall the app
  • Update the app
  • Log out and back into your Geeni App account

You may want to try the above solutions a few times to be certain they are not the issue.

Provided you have tried the solutions above and it’s still not working, continue with the fixes in the next steps

Note: When performing updates ensure you have enough battery or you are charging your mobile device.

Solution #3 Reformatting the SD Card

reformat sd card

The Geeni Camera is a versatile device that allows you to record through both the SD Card and a cloud-based internet platform.

Using both an SD card and cloud-based internet recording is recommended to ensure the recordings are fully backed up.

If you find you are unable to record onto the SD Card there may be a bug causing the problem.

The best way to fix this is to reformat the SD card. You can reformat the SD Card easily using the Geeni App and following these steps:

  1. Open the Geeni App on the main devices select the device
  2. Press the three dotted lines in the top right-hand corner
  3. Scroll down and click on format SD Card.
  4. Once formatted try to record

If this doesn’t work there may be a problem with the SD card. You can try a different SD card and repeat the steps above.

After trying a different SD Card and the camera is still not recording there may be a problem with the port.

Let’s continue troubleshooting this issue in the next section.

Note: There are different types of SD Cards, be sure to use a SD Card that is compatible with the Geeni Camera.

Solution #4 SD Port Faulty

an sd port faulty

If you have tried the above solution and are still unable to record onto the SD card there is most likely a problem with the port or the hardware.

To check this issue first start by removing the SD Card and using an electronics air compressor to blast any debris from the camera port. 

Once the port is cleared of debris visually inspect the port and the SD Card for damage.

If the SD card appears damaged try a different SD Card to see if it works.

If the port appears damaged it is recommended you contact Geeni Technical Support to arrange a repair.

Solution #5 Update Firmware

update firmware

Provided you have completed the above steps, updating the firmware for the Geeni device may resolve the issue.

Having the most up-to-date firmware is recommended for the Geeni Camera to record efficiently.

Updating the firmware is a simple process and can be done through the app using these steps:

  1. Open the Geeni app and select the device
  2. Click the three dots for advanced settings
  3. Select check for firmware updates
  4. Update firmware

Once the firmware is updated check to see if the camera is recording. If it’s still not recording, continue with the step below.

Solution #6 Reset the Device

If you have arrived at this section, unfortunately, none of the above solutions have worked.

reset the device

The last troubleshooting method you can try is to reset the camera.

This is recommended to do after you have tried the above fixes as it will reset all your configurations and settings.

To perform a reset on the device is relatively easy to do so yourself. Start by holding the reset button for 5 seconds.

Once it is reset a voice prompt will provide you with instructions on how to proceed.

If you have tried all the above solutions and your Geeni Camera still isn’t recording it is recommended that you contact Geeni Customer Support to assist you further.

Bottom Line:

Whenever your Geeni Camera isn’t recording, power cycle the device, check the internet connection and format the SD Card. Next, check for SD port issues, update the firmware and reset the device.

If you have tried all the above solutions and your Geeni Camera still isn’t recording it is recommended that you contact Geeni Customer Support to assist you further.

Nicole B