a dns server cannot be used on ps4

If a DNS server cannot be used on PS4, there should definitely be an error of any type. For instance, the error could state “NW-31253-4” or “NW-31254-5” and etc…

Each different error means different causes and because we cannot provide you with a fix for each and every different error, we’ve created a list of methods proven to fix most of the DNS errors.

DNS stands for Domain Name System and there could be a variety of issues that could impact its functionality on PlayStation 4. The most common reason of all remains misconfiguration so we will pay attention to describing how to configure it from scratch.

Unfortunately, the problem could be with your PS4 and not the DNS itself, so we have taken this into account as well.

With all that in mind, let’s learn more about the PS4 DNS first and then learn how to fix it.

What Is PS4 DNS?

The Domain Name System is extremely important for routing your IP addresses to a domain name.

Any errors related to the DNS appear only when you are reaching the internet if you’re connecting to the wrong DNS servers.

As you’ve probably figured out by now, the DNS is directly related to your network, so any issues with your network will prevent your DNS from working on any device.

Not just your PS4. All sorts of connectivity issues can interfere and cause a variety of problems.

Sometimes your PS4 system attempts to map your DNS to an old configuration, which often results in an IP conflict.

All that can be easily resolved by manually configuring your DNS which is the very next thing that we are going to discuss.

How To Fix When a DNS Server Cannot Be Used on PS4?

fix dns server cannot be used on ps4

Keep in mind that our methods are designed in a way to resolve most of the PS4 DSN errors so it is highly recommended to follow them in order.

If you are skipping important steps, you might bypass exactly what you need to resolve your error.

Method #1 Power Cycle Your Devices

We assume that your PS4 DNS Settings are set to Automatic, which is their default state (if not set them to auto).

In that regard, the very first thing that we are going to do is to perform a power cycle on both, PlayStation and the internet device (router/modem).

As we have mentioned earlier, any connectivity issues can greatly impact your DNS configuration and result in a variety of issues.

A power cycle will reboot all services and provide the machines with a clean boot. This could prevent any DNS errors and get everything working as intended.

Here is how to perform a power cycle:

  1. Turn off your Playstation and internet device.
  2. Unplug the respective cables supplying them with power.
  3. Wait for at least 3 minutes before plugin them back in.
  4. Lastly, wait another 3 minutes for all services to get online.
  5. Test your DNS and check for errors.

At this point, it is important to plug your devices directly into the power outlet and avoid using any power dividers. Now, if your issue is still there let’s re-configure your DNS manually.

Method #2 Manually Configure DNS

If a DNS server cannot be used PS4, then there might be a major misconfiguration because the default settings are automatic.

Sometimes machines require a human touch so you’re going to learn how to configure your DNS settings manually.

The steps below are designed to work on PlayStation 4 and any other models won’t have the same menu prompts and steps will be different.

  1. Start your PlayStation 4 and head to the Settings tab.
  2. Search for the Network settings and select the Set Up Internet Connection.
  3. Select the type of network (WiFi or LAN).
  4. Make sure that the Ethernet cable is connected to your router.
  5. In your PlayStation 4 network settings, select Automatic for IP Address Settings.
  6. Then go to DNS Settings and select Manual.
  7. On Primary DNS insert
  8. On Secondary DNS insert and click Next.
  9. Choose Automatic and select Not To Use the proxy server.

On steps 7 & 8 If the default DNS servers also bring an error or do not work, you can try inserting others.

For instance, Primary DNS: & Secondary DNS: 208.67.2020.2020. Feel free to try &

Method #3 Reset Your PS4

Be informed that this method will only reset your PS4 settings and will NOT delete any game files or data.

It is possible that there is a misconfiguration and in that regard, we’re going to set all settings by default and check if your DNS is delivering any errors.

Here is what to when your PS4 says a DNS server cannot be used:

  1. Turn off your PlayStation 4, using the controller.
  2. Disconnect any inputs including (power cable, ethernet cable, wired controllers, and any 3rd parties connected).
  3. Wait for 3 to 5 minutes and connect the power cable back.
  4. Boot your PS4 in Safe Mode.
  5. Get a proven-to-work USB cable and connect your controller.
  6. Choose Option 4 – Restore Settings To Default


You can enter Safe Mode by holding the power button until the PS4 emits a beeping sound (about 10 seconds).

Wait until all settings are restored to default then check for DNS errors. If the error is still there, scroll up to method #2 and configure your DNS manually again.

Method #4 Contact Support

Unfortunately, this is everything you can do at home and if you’re here then the only option you’ve got left is reaching out to the PlayStation customer service.

If one thing is for certain, this would be the fact that they will be able to identify if the issue is with the PS4 or your network.

The follow-up might be you calling your internet supplier or following a series of troubleshooting steps.

Either way, you won’t be left without adequate feedback so don’t hesitate to contact me right away.


Make sure to share everything you’ve tried so far to save time when waiting for feedback and avoid similar recommendations.

Read Next: Does PS4 have built in WiFi?

Bottom Line:

We can safely conclude that if a DNS server cannot be used on PS4 there is always an error message which will lead you in the right direction.

If the problem is still there, take this error message and provide it to the Playstation support team or search more about it on Google.

Regardless of the outcome, we hope that we were able to help and wish you no trouble in the future.

Nicole B