If the Bose SoundSport won’t turn off regardless of what you attempt, we have the best solutions available to solve the problem in minutes!
Your Bose headphones might have an issue that needs fixing and that is the reason why your SoundSport device is not turning off.
Similar issues with headphones are frequently caused by inappropriate system settings, faulty power buttons, or issues with wireless connectivity.
To solve the issue when Bose SoundSport doesn’t turn OFF, check your headphone’s auto-off feature and attempt to turn them off via the power button. Next, update the firmware of your headphones and make sure their battery is charged.
Lastly, check if the power button is stuck within and if necessary, reset your headphones.
Before troubleshooting this issue, it is recommended to determine if your headphones are turned on in the first place.
You will know that your SoundSport units are turned on by looking at the status light on the hardware of the headphones, which should indicate the battery level.
Being sure that the device is turned on, here is what might be preventing it from turning OFF:
1. Stuck Power Button
Your Bose headphones’ power button might be stuck or faulty, therefore, preventing you from turning the device off when using it.
2. Software Problem
An issue with the software of your headphones, that represents a bug or glitch, could be preventing you from turning the headset off.
3. Outdated Firmware
Users report that you should update the firmware of your Bose SoundSport headset to resolve issues with turning it off.
4. Broken Headset
Lastly, if you dropped your headset a little too hard, they might have given up and come to an end-life.
Those were all of the causes that could affect your Bose SoundSport headset.
Keep reading to learn the best fixes against the above causes and get your headphones turned off.
Before we proceed with any of the solution workarounds, it’s suggested that you attempt to reconnect your Bose headphones from the receiver.
Once reconnected, test to see if you can turn them off now.
If reconnecting didn’t work, here’s how to fix your Bose SoundSport headphones:
In Bose’s committed application for both iOS and Android, there’s a feature that automatically shuts down your headphones after a while of not using them.
For example, if you put your headphones away without turning them off, they will shut down after around 5 minutes of inactivity.
Here’s how to enable the auto-off on your headphones:
- Open the Bose app on your device.
- Go to Settings and tap Standby Timer.
- Go to Auto OFF-Timer and choose 5 minutes.
With this feature enabled, your headphones will automatically shut down after 5 minutes of not using them.
Note: If you wish to have a longer time before your headphones shut down, you can choose from 20 minutes up to 3 hours.
You should turn off your headphones using the power button and the Bluetooth button together.
Some users are only holding the power button, but to turn off your headphones you must hold the Bluetooth, along with the power button simultaneously.
You will know that your Bose SoundSport headphones have shut down once the LED indicator powers off. This means that your headphones have been turned off successfully.
If you weren’t able to shut down your headphones through the power button, use a drop of alcohol and a dry issue to clean around the button.
You will want to have the drop of alcohol got around and in the button to corrode any dirt that got the button stuck.
Use the dry tissue to collect the dirt around the button.
You should first disconnect your headphones before attempting to turn them off.
Some user settings on your smartphone might be preventing the Bose headset from being turned off so you should disconnect beforehand.
To disconnect your headphones go to your smartphone’s settings and access Wireless > Bluetooth > Devices > Bose Headphones > Disconnect.
Once you’ve done this, attempt to turn your headphones off through the power button.
Note: Your headphones are disconnected once the wireless status of the Bluetooth on your smartphone becomes inactive.
If nothing worked so far, you should reset your headphones and attempt shutting the headset down again.
The reset will solve any software bugs or glitches your device may have developed and therefore help you shut down the device.
Here’s how to reset your Bose headphones:
- Unplug any cables or charging adapters connected to your headphones.
- Press and hold the Bluetooth and the Power button on the headphones.
- While holding both of the buttons connect the charging cable to your headphones.
- Wait for the LED indicator to blink twice and release the button.
After the reset is complete your headphones should no longer have power state problems and you should be able to turn them ON or OFF without an issue.
Note: It’s recommended to charge your Bose SoundSport after the reset and before attempting to turn them off.
If your headphones are turned off and then won’t boot back on, there might be an issue with the charge.
We will go over a few trusted fix methods to resolve the problem with your headphones, so let’s jump right in!
1. Charge the Headphones
Plug your headphones into the power adapter and connect the adapter to a wall outlet. Wait for your headphones to charge and attempt turning them back on.
2. Use a Different Power Adapter
There could be a fault with the power adapter that charges your headphones. Plug a different power adapter to fix the charging of your headphones.
3. Disable Auto-Off
If your headphones refuse to turn on, disable the auto-off feature in the Bose app.
Use the first solution in the guide above to learn how to enable/disable the auto-off function.
Those methods should be enough to solve the problem, regardless if it was with turning the device ON or OFF.
However, if you’re still having issues when interacting with the device’s power state, make sure to contact Bose customer center to learn more.
Thus, to fix Bose headphones that won’t turn off, enable the auto-off feature and disconnect the headphones before attempting again. Ensure the power button isn’t stuck and check if the device has a battery.
Now that you know why Bose SoundSport won’t turn off and have learned how to resolve the problem, troubleshooting is up to you.
After all, you might have to reach out to Bose support to find out whether you need new headphones or the problem could be solved in another way.
If that post was helpful and you’re having other technical difficulties with your smart home devices, make sure to check our online blog for even more solutions.