arlo not trusting device

Is your Arlo not trusting device? In this article, we explore the reasons behind Arlo not trusting issues and provide effective solutions to regain your peace of mind.

To resolve trust issues with a device on Arlo, ensure it is correctly added to the account following the proper steps. Consider deactivating VPN, verifying “grant access” settings, refreshing the device’s system, or checking its permissions.

Since we are dealing with a software problem, solving it should not take more than a few minutes.

No tools will be necessary, but careful reading and patience. Below we will detail how you can get Arlo to trust your devices.

Why Is Arlo Not Trusting Device?

why the arlo not trusting device

The Arlo environment requires new devices to be verified so you can log into your account through them.

However, sometimes Arlo will not trust your device. That could happen for many reasons.

Let’s see potential explanations of what is going on:

App Management

You might have deleted the app for whatever reason and installed it again. In that situation, the Arlo app might lose access to the account.

App Cache

Have you erased the phone cache or the app cache recently? That will also erase the credentials necessary to access the Arlo account from your phone.

Arlo Privacy Center

Your device might have been removed from the Arlo Privacy Center. That prevents the device from being able to log into the Arlo app.

Expired Token

If you haven’t used the Arlo app for a long time, your personal security token may have expired.

How To Make Arlo Trust The Devices

how make your arlo trust devices

When you create your Arlo account, the device from which you create the account becomes your primary trusted device.

Any other device in which you log in will need authorization to access the account. That usually should be manageable from the main device.

Let’s check what you can do:

1. Add A Browser As A Trusted Device

If you use your computer a lot of the time, it is worth setting up your main browser as one of your Arlo trusted devices.

That way, you can use the browser to allow other devices to become trusted.

Here are the steps:

  1. Open your favorite browser;
  2. Go to the Arlo site;
  3. Log into your account;
  4. Complete the two-factor-authentication (2FA);
  5. Choose “Trust”;

The browser will be trusted for 14 days. However, the browser won’t be trusted for so long if you erase the cookies before it. 

Note: In case you don't know or don't remember, cookies collect and store data, making it quicker to access sites.

2. Add Another Device From The Browser

add an device from browser

In case you have already added the current browser as a trusted device, you are given the option to add new devices from it.

You could add your phone, tablet, or any other smart device that can use the Arlo app.

Let’s do it:

  1. Enter the Arlo site;
  2. Log into your account;
  3. Click on “Settings”;
  4. Go to “Account Profile & Security”;
  5. Go to “Two-Step Verification”;

In this part of the Arlo site, you can include a new verification method or new verified device.

Remember to click “Grant Access” so the device can actually access your account.

3. Give Access From Your Phone

Suppose your phone is your main device to access Arlo, and you want to allow other devices to access the same account.

give access from your phone

In that case, you can navigate the app’s settings and grant access to any number of devices you want.

Let’s go:

  1. Open the Arlo Secure app;
  2. Tap on the profile icon;
  3. Choose “Account Profile and Security”;
  4. Choose “Two-Step Verification”;
  5. Select a new device to give access to.

4. Remember To Grant Access Correctly

Sometimes your devices are already added and known by your Arlo account.

However, access to them is denied because one setting in the account is not adjusted correctly.

Here is what you ought to do:

  1. Log into your Arlo account from the main device;
  2. Go to your account details;
  3. Choose “Account Profile and Security”;
  4. Choose “Two-Step Verification”;
  5. Check the devices added;
  6. Ensure they have “Grant Access” toggled on.

5. Check The Arlo Privacy Center

check the arlo privacy center

Suppose your devices are recognized by your Arlo account and able to access it.

In that case, they should be listed in the Arlo Privacy Center.

So first, let’s check the Privacy Center:

  1. Log into your account from the app or browser;
  2. Tap the profile icon or click on “Settings”;
  3. Go to “Privacy Center” (or “Data Privacy”);
  4. Open the “Account” tab;

The Account tab will display some info, including the devices allowed to access your account. If one of the devices you already added is not displayed, you must add it again.

Tip: The Account tab also allows you to log out of devices you no longer want to grant access to the account.

Fix The Issue

If a device you thought was already added doesn’t show up in the Privacy Center, you must do the following:

  1. Delete the Arlo app on that device;
  2. Download the app again;
  3. Log into the account;
  4. Complete a 2FA.

6. Deactivate Your VPN

deactivate the vpn

Arlo has alerted users that using a VPN will not allow their devices to enter the Arlo environment.

That’s because VPNs cover some of the device and network’s info.

In that case, you need to do one of the following:

  • Deactivate the VPN app on your phone or PC if you are trying to access the Arlo account from that device.
  • Go to your router’s VPN settings and turn VPN off for the device you want to use to access the Arlo account.

If you have VPN for some of your devices, you will need to choose one of them to leave VPNless. 

7. Refresh Your System

If you are trying to access the Arlo account from a new device, it is possible that your device is not currently suited to pass through 2FA.

That could be due to different reasons, so you might do the following:

  1. Disconnect your phone from the Wi-Fi network and 4G/5G too;
  2. Turn those features off;
  3. Wait a few minutes;
  4. Connect it to the internet again;
  5. Try logging into your Arlo account.

Cycle Your Phone

cycle the phone

If that doesn’t work, then do this:

  1. Shut down the internet connection on your phone;
  2. Turn it off;
  3. Wait a while;
  4. Restart your phone;
  5. Connect to the Internet;
  6. Log into the Arlo account.

8. Check Your Device’s Permissions

Some phones might block access to apps that need to know your location. That is due to the privacy, security, and location configurations on the phone’s system.

You can easily change them to allow the Arlo Secure app to integrate with your phone.

  1. Hold the Arlo app;
  2. Tap the info button;
  3. Click on “Settings”;
  4. Now go to “Phone permissions”;
  5. Allow “location access” and “file and media access” (sometimes “storage access”).

Check On Your iPhone

check on the iphone

iOS users might have to deal with some more settings:

  1. Go to the iPhone’s “Settings”;
  2. Find “Privacy”;
  3. Click on “Location Services”;
  4. Toggle it to “On”;
  5. Find Arlo Secure;
  6. Ensure it has access to location data.

What We Learned

A situation that results in “Arlo not trusting the device” can have many causes. As you have seen, the Arlo network is very sensitive to allow your phone, PC, or other smart device.

Thus, you must ensure that your device has all the correct safety specifications.

Read Next: How to Fix Arlo Notifications Not Working?

Nicole B