arlo notifications not working

The Arlo cameras are great for home security systems due to the possibility of integration among many units. But what to do when you find the Arlo notifications not working?

If the Arlo notifications are not working for you, check the network, restart all devices, and adjust the phone’s permissions. Additionally, adjust the activity zone settings, check for interference, or manage the camera’s firmware.

The guide below will teach all you have to know to get the notifications to work again. Most of the job will involve dealing with software and restarting devices.

Arlo Notifications Not Working – Reasons

reason why arlo notifications not working

Are the Arlo Push notifications not working? You will have to investigate a little and determine the cause.

For example, a system with many cameras and perhaps a base station might have glitched somewhere.

We will help you find the culprit by telling you which are the most common causes: 

Bad Connectivity

When notifications for a smart device such as an Arlo camera fails, you can start by suspecting that your network can’t handle the data correctly.

Cache Issue

Sometimes, your phone lacks storage, and the cache data on the app won’t allow new notifications to appear.

Firmware Glitches

If only one of your Arlo devices is not sending the correct notifications, you might want to check its firmware.


It might also be necessary to check if your phone has the correct permissions to receive notifications or if the app is updated. 

Fix The Arlo Notifications Not Working

how fix arlo notifications not working

Knowing what causes the issue is great, but solving it is even better, right?

Below we will list the best solutions starting from the easiest. If worse comes to worst, you will need to factory reset one or more devices.

1. Check The Network

Before anything else, you need to ensure that your network can get signals from the camera(s) and send them to your phone.

You must remember some of the following:

  • Arlo cameras require a 2.4GHz network;
  • Too many devices in the same area might cause interference;
  • Signal repeaters help strengthen the system’s overall connection (especially if you have plenty of cameras).

So the first thing we recommend you do is restart the router. If any signal repeaters are already in place, turn them off, too, and restart them after a few minutes.

2. Restart The Devices

restart the arlo devices

Another great idea to get the devices to send notifications again is restarting them. Perhaps the issue has been caused by a timely glitch, but refreshing the system will eliminate it.

Restart The Wired Cameras

If you have wired Arlo cameras, here is how you can refresh their system:

  1. Turn the camera off;
  2. Wait 10 seconds;
  3. Turn the camera on again.

Restart The Battery Cameras

Arlo cameras that use a battery for powering have a different power cycling process:

  1. Turn the camera off;
  2. Remove the battery;
  3. Wait a few seconds;
  4. Reinstall the battery;
  5. Turn the camera on again.

Restart The Arlo Base Station/Hub

reset arlo base station hub

Further, if you have an Arlo Base Station or Hub, it is a good idea to restart it too:

  1. Unplug the base station;
  2. Wait 10 seconds;
  3. Plug the device into power again.

While power cycling it, unplug it from the router and plug it in again too.

3. Check The Phone’s Permissions

Are your Arlo push notifications not working on iPhone or Android? That might indicate that the notification settings are incorrect. So let’s see which adjustments you must make.

For iPhone Users

Here is what iOS users must do:

  1. Open the “Settings” app;
  2. Scroll and locate “Arlo Secure”;
  3. Choose “Notifications”;
  4. Select “Allow Notifications”;
  5. Choose which alerts will be allowed.

For Android Users

for the android users

If you have a phone running Android, here is how you activate the Arlo Secure notifications:

  1. Go to the phone’s Settings;
  2. Choose “Notifications”;
  3. Click on “All Apps”;
  4. Touch “Arlo Secure app”;
  5. Enable the push notifications.

4. Adjust The Activity Zone Notifications

Perhaps the Arlo Secure app is not showing you notifications of the cameras because their Activity Zones are not adjusted.

Or else they are set up with minimal motion sensitivity, which means you will receive notifications only occasionally.

  1. Open the app;
  2. Go to “Settings”;
  3. Find the camera you want to adjust;
  4. Touch “Device Utilities”;
  5. Choose “Motion Detection Test”;
  6. You can move the slider to adjust the preferred level of sensitivity (tip: start with a low level);
  7. Next, move in front of your camera;
  8. Adjust the slider as you move until the camera’s LED flashes.

Set Up Motion Detection

set up a motion detection

After adjusting the basic settings for the Zone Activity detection, it is time to go further and configure the motion detection:

  1. Open the Arlo Secure app;
  2. Click “Mode”;
  3. Choose the camera you want to set;
  4. In “Armed,” touch the pencil;
  5. Find the “Motion is detected” rule;
  6. Move the slider to change sensitivity;
  7. Save the settings.

5. Update The Devices’ Firmware

If the above hasn’t worked for your situation, we could safely assume that the camera is not updated to the latest firmware.

In that case, it can’t communicate correctly.

Here is what you will do:

  1. Open the Arlo app;
  2. Touch on “Settings”;
  3. Go to “My devices”;
  4. Select the camera;
  5. Touch “Device info”;
  6. Click on “Firmware”;
  7. Tap “Update.”

If you suspect the Base Station/Hub is also outdated, select it on the “My Devices” page. If the firmware is available for it, you will be able to download it as well.

6. Eliminate Interference

When we talk about interference for Wi-Fi devices, there are two possibilities.

Either your amount of devices is diverting the waves causing data loss, or the current channel is overcrowded by other routers in the area.

Here is how you can check the latter:

  1. Install NetSpot software into your MacBook or Windows PC;
  2. Open the software;
  3. Scan the area to learn about the channels being used;
  4. Take note of which channels are most used nearby.

Change To A Less Used Channel

change to less used channel

If your router is using an already overcrowded Wi-Fi channel, you should move to another channel.

So here is how:

  1. Open your web browser;
  2. Type your router’s IP;
  3. Find the “Wireless settings”;
  4. Click on “Channels” for the frequency that is getting interference;
  5. Select a channel that is less used by your neighbors or not used at all.

7. Manage Storage/Cache

If you are an Android user, you can delete the Arlo Secure app cache.

Here is how:

  1. Go to the phone’s Settings;
  2. Choose “Applications”;
  3. Locate the Arlo Secure app;
  4. Find the option to erase its cache;
  5. Confirm.

If erasing the cache doesn’t solve the issue, you might try reinstalling the app from the PlayStore.

For iOS Users

for the ios users

iPhone users don’t have the option of erasing an app’s cache without deleting it.

So here are two options you might consider:

  • Reinstall the app from the AppStore;
  • Check if your iPhone’s storage is almost at capacity and clear what is possible.

8. Reset The Device(s)

Suppose you think the problem is on the camera, but none of the solutions above work. In that case, you will need to factory reset your camera.

Here are the steps:

  1. Open the Arlo Secure app;
  2. Go to “Devices”;
  3. Choose the malfunctioning camera;
  4. Tap on its gear icon;
  5. Click on its device name;
  6. Tap on “Remove device”;
  7. Confirm.

Reset The Base Station

reset arlo base station

However, if you have a Base Station, you might want to factory reset it as well:

  1. Locate the Reset button at the back of the Station/Hub;
  2. Grab a paper clip or pen;
  3. Hold the button for 10 seconds;
  4. Release when the main LED blinks amber;
  5. Wait for the blinking to stop;
  6. It should reboot now.

What We Learned

Are Arlo notifications not working on your phone? The problem could be connectivity, firmware, or the phone’s settings.

If you have multiple cameras at home, you might want to check if one or many of them are not sending notifications.

If you can’t solve the issue with our suggestions, please contact Arlo support.

Read Next: Arlo Base Station Lights Meaning?

Nicole B