alexa sorry something went wrong

Are you looking for a guide that’ll help you fix the Alexa sorry something went wrong prompt? Can’t you find a guide that can help you with it with ease?

Don’t worry, in this guide, we’ll not only be giving you the reasons why you’re getting or receiving that message, but we will also help you fix and resolve it!

To be able to fix the “Alexa Sorry Something Went Wrong” message, you need to refresh the app and make sure that the status of your WiFi connection is solid and is not intermittent.

Alexa may be one of the most advanced technologies on the planet. However, that doesn’t mean that it’s going to work 100% of the time.

Right before we jump to fixing it, let us first try to discuss what the usual reasons are for this to happen.

Reasons for – “Alexa Something Went Wrong Message”

The majority of Alexa users have misinterpretations that the device could work seamlessly even without the internet.

However, in reality, that is not what the case is. In fact, almost all of the actions that you can do with your Amazon Echo device rely on the internet.

So, the usual reason why you would receive such a prompt is because of the fact that your Amazon Echo device is not properly connected to WiFi. Other than that, it could also be because of:

  • Programming glitches that the application picked up
  • The app not being able to handle all requests at the same time
  • The Amazon Echo is far from the WiFi source

Alexa is a flexible and versatile device, and therefore, it’ll be capable of answering all objective statements and inquiries. If you receive the Alexa sorry something went wrong, please try again later message, then, most likely, it’s an issue with your internet connection.

What should you do in order to get rid of that error?

Fixing the Alexa Sorry Something Went Wrong Problem

fix alexa sorry something went wrong

It’s not like Alexa doesn’t know how to respond or what the answer is to your question. Sometimes, it can also be about the workability, functionality, as well as internet connection that you have.

So, for you to be free from experiencing a few headaches, we gathered a quick, easy, but comprehensive guide on how you can address this dilemma from its root cause.

Step #1: Check Your Internet Connection

First things first, is your internet connection all good? More often than not, people tend to forget to consider their WiFi connections.

When, in fact, it’s the foundation of a good and healthy relationship with your virtual assistant. Check your internet connection out and see if there’s something wrong with it.

You can check it by doing a simple Google search on your smartphone or your laptop. Alternatively, you can contact your ISP’s customer support team to inquire.

Step #2: Power Cycle Your Modem and/or Router

After that, the next step is to perform a restart or a power cycle of your modem and/or router.

If you have both, it’ll be good to restart and power cycle both of them. It goes without saying that power cycling has done miraculous feats in the field of technology.

So, here’s a quick and easy guide on how you can power cycle your router and/or modem:

  1. While turned on, unplug the device from power.
  2. You can unplug it from the outlet or from the power cord at the back of the device.
  3. Wait for 15 to 30 seconds.
  4. Plug it back in again.

Check the WiFi Connection

Amazon Echo devices connect to WiFi networks that are dual-band (2.4 GHz and 5 GHz).

Should the WiFi be down, reset your router and try again. To reset it, you simply have to press and hold the reset button on the modem or router, then release it when the lights go off.

Step #3: Restart the Alexa-Enabled Device

Following step 2, which talks about power cycling, it wouldn’t hurt to try it on your Alexa-enabled device.

For this step, you’d have to go to your Amazon Echo device and perform a power cycle or a restart. Restarting it is as simple as turning it off for about one (1) to two (2) minutes, then turning it back on again.

Step #4: Uninstall the Alexa App

After restarting the Echo device, what you have to do next is to try uninstalling and reinstalling the Alex app again.

To do this on an iPhone, you simply have to press and hold the Alexa app and click the “x” button at the top left. The same process goes for Android devices.

Wait for the uninstallation to finish, then, install it back again.

Step #5: Factory Reset Alexa-Enabled Device

And last, but most definitely not least is to reset your Amazon Echo device back to factory defaults. What this means is that you’ll remove all data and information that have been stored on the device.

The problem might be a software issue that it’s not able to resolve on its own. Therefore, it might require your intervention.

Here’s the process of how you can just do that:

  1. On your smartphone or tablet, open and access the Alexa app.
  2. From there, navigate to Settings, then go to Device Options.
  3. Select the Echo device you want to reset, then click Reset to Factory Defaults.

Alternatively, you can also use voice command and say, Alexa, go to settings. Once there, you can then say Alexa, reset to factory defaults.

And that’s how you can fix the annoying Alexa sorry something went wrong pop-up or prompt.

Read Next: Why is Alexa Calling Not Working?

I Did Everything, But It’s Still Not Working, What Should I Do?

Should the process be ineffective for you, then it might already be a problem with the device itself. The best thing to do at this point is to try and see if the dilemma is coming from Amazon’s end.

You can choose to send them an email, initiate a chat, or call them via their hotline.

Note: Tell them that you tried resolving it on your own. Let them know that you’ve already done the steps we mentioned above.

They’re the experts – they’ll tell you what you need to do if you’re not able to fix or resolve it on your own.

Don’t just accept the fact that the error is normal, try to restart the app as well as your internet connection and go from there.


Seeing the Alexa sorry something went wrong alert on your device could be such a nuisance. This problem has been experienced by a lot of people; according to them, our guide was more than enough to put an end to their worries.

Regardless of your knowledge in tech, you’ll easily find this tutorial easy and effective!

Nicole B