alexa not detecting harmony hub

How come when Alexa not detecting Harmony hub?

This is an integrated connection that’s supported and there aren’t many things that could go wrong.

The solution only includes a few steps that will help you inspect your setup and find what’s missing.

Let’s learn a bit more…

When Alexa is not detecting the Harmony Hub, the required skill may not be enabled or the servicing accounts are not linked. To solve the problem you would need to undergo the setup from the beginning by following the correct guide.

Let’s learn what are the main reasons why your Alexa can’t discover your Harmony Hub:

Why Is Harmony Not Working With Alexa?

Whenever Alexa can’t discover or work with Harmony, there could be multiple causes behind the problem.

Note that Alexa and Harmony hub are compatible and should be able to be discovered by one another and then connect.

However, issues that can prevent Harmony from working with Alexa can be the following:

Accounts Aren’t Linked

The accounts that host these devices must be linked to connect Alexa to Harmony.

This can be done through the mobile applications you need for setting up the devices separately.

Hub Is Not Discoverable

Your Harmony hub must be put in discoverable mode or Alexa won’t be able to detect and connect to the device.

The discoverable mode is used for other devices that use the Harmony hub to connect smoothly.

Devices Not On The Same Network

Your Alexa-speaking device and the Harmony hub must be connected to the same network in order to be discovered and then connected.

In other words, users need to check whether both devices are connected to the same WiFi.

Let’s now proceed further and learn how to solve potential issues:

How To Fix When Alexa Not Detecting Harmony Hub?

fix alexa not detecting harmony hub

To solve the detecting problem you’ll need to make the devices eligible for connection so let’s start with enabling the Discovery Mode on your Harmony.

Solution #1 Enable Discovery Mode On Harmony

For Alexa to locate the Harmony hub and connect, the hub must be put in discovery mode.

The discovery mode is a function, triggered by a panel button on the Harmony hub, that makes the device discoverable over the air.

harmony discovery mode

To enable the discovery mode on your Harmony hub, all you have to do is press and hold the reset button for 15 seconds.

The light on your hub will start blinking rapidly and you will know that the device is already searching for devices.

Tip: In case it didn't work the first time press and hold the reset button again to re-trigger the discovery mode.

Solution #2 Hard Reset Harmony & Alexa

A simple task that is certainly effective, is to hard reset both your Alexa speaker and the Harmony hub.

This will discharge both of the devices and help by providing a fresh start.

Here is how to reset both your Alexa and Harmony Hub:

How To Perform A Hard Reset?

  1. Disconnect both devices from the power source.
  2. Wait for 2 minutes with the devices unplugged.
  3. Reconnect Alexa to the power source.
  4. Reconnect the Harmony Hub to the power outlet.

Double-check whether the Discovery Mode on your Harmony is enabled and test to connect the devices now.

Note: Remember that you need to discover the Harmony hub through the Alexa app.

Solution #3 Link Harmony & Alexa Accounts

One of the reasons that Alexa is unable to discover your Harmony hub is when the respective accounts are not linked.

Your Amazon and Harmony accounts have to be linked, so both devices can discover and connect to each other.

link alexa and harmony

Here’s how to quickly link your Harmony and Alexa accounts in easy steps:

  1. Open the Amazon Alexa app on your phone.
  2. Tap the search bar.
  3. Write “Harmony”.
  4. Press on the skill that will appear.
  5. Choose “ENABLE”.
  6. When prompted to log in with your Harmony account, insert the credentials.
  7. Choose “Sign In”.
  8. Wait for your Alexa and Harmony accounts to link.

Now when the accounts are linked, Alexa should be able to discover your Harmony hub when you attempt. Feel free to test the connection before you proceed any further.

Note: In case your accounts are already linked, make sure to DISABLE > ENABLE the Harmony skill to restart the service.

Solution #4 Connect Both Devices To the Same Network

For your Harmony hub and Alexa to work together, they must be connected to the same network.

Since the connection between your devices happens over the air, the network is the gateway that enables them to discover.

In case your devices are on separate networks, here’s how to reconnect them:

connect to same network

How To Reconnect Alexa App To WiFi?

  1. Open the Amazon Alexa app.
  2. Head to “Network”.
  3. Press on “WiFi”.
  4. Select “Change Network”.
  5. Choose WiFi for your Alexa.

How To Reconnect Harmony Hub To WiFi?

  1. Open the Harmony app.
  2. Head to Settings > Internet > Wireless.
  3. Choose “WiFi”.
  4. In case it’s connected, choose “Disconnect”.
  5. Connect to the same network you’ve selected on your Amazon Alexa.

Once done getting the devices reconnected to an appropriate network, attempt to discover the Harmony hub through the Alexa app.

Alert: Internet outage might be the root of your problem. Inspect your network and make sure that your internet and WiFi are intact.

Solution #5 Reset Alexa/Harmony Hub

You should attempt to solve the problem by performing a factory reset on both your Alexa and Harmony hub.

The software-factory reset practically erases everything on the device providing you with a factory state operating system.

Alert: ALL settings, connections, and data on your devices will be permanently lost!

How To Reset Alexa Speaker?

  1. Open the Alexa app.
  2. Choose “Echo & Alexa”.
  3. Select the speaker you wish to reset.
  4. Proceed with the prompts.
  5. Confirm the reset and wait.

-Takes about 20 seconds…

How To Reset Harmony Hub?

  1. Unplug your hub from power.
  2. Hold the Pair/Reset button.
  3. Begin plugging the Harmony hub back in.
  4. Wait for the red light on the front of the device to flicker for 30 seconds.
  5. The hub will now be restored to factory defaults.

-Takes no more than 30 seconds…

Note: Once you’re done with the resetting, make sure to connect the speakers to the same WiFi again.

Solution #6 Use Third-Party Software

In case all previous solutions turned out to be another failed attempt, you should fire your last shot by using external software for help.

Many users recommended using Yonomi, which will essentially connect Alexa to the Harmony hub.

You only need to make sure that both devices’ Accounts are linked.

use third party software

Here’s how to use Yonomi to connect Alexa to Harmony Hub:

  1. Download Yonomi from the app store of your device.
  2. Launch the app and create your free account.
  3. Read the on-screen instructions to get an understanding of what to do.
  4. Add your Alexa to Yonomi using the “Add Devicebutton.
  5. Once done, add the Harmony hub to Yonomi.
  6. Pair both of the devices using Yonomi’s service.

That will allow your Alexa to detect the Harmony hub and establish the connection.

Tip: Once both devices are added, you can adjust the connection settings through Yonomi as well.

Quick Recap:

When Alexa can’t discover Harmony, you should check whether the Harmony skill is enabled in the Alexa application and whether the accounts are linked. Also, both instances should be connected to the same WiFi for the device linking to work.

Read Next: How To Make Alexa Flash Lights To Music?

Bottom Line:

To wrap things up we can say that when Alexa not detecting Harmony hub you would need to start over and in most cases, things simply work out.

However, in case the problem is persistent and nothing from our guide helped, you may need to check the originality of your devices.

For professional help with connection-related problems, users can contact both Amazon and Logitech and report their problems.

Nicole B