Asking why is the Xbox One dashboard not loading at all? You’re at the right place!
Users tend to refer to this problem as “Xbox black screen of death” which in most cases means a serious console problem.
Luckily, there are quite a few workarounds that were proven to work against this problem, and here you’ll learn how to apply them.
To solve the not loading Dashboard on your Xbox One, begin with performing a power cycle and making sure that the console is actually turning ON. If not, reconnect the device to an alternative power source and a different controller.
Lastly, attempt factory resetting the device from the troubleshooter (safe mode).
Let’s review what could be causing the problem in the first place and then proceed with the step-by-step solution guide.
Your Xbox dashboard is the first thing you’re going to see whenever your device boots up.
In case it does not load at all, you’re looking either at issues with the power supply or the software of your Xbox.
Here is what could impact the start of the Xbox One dashboard:
1. Not Starting
Sometimes, your Xbox is unable to boot. This can lead to the dashboard not showing up.
2. Software Issues
Operating system glitches, corrupted data, or potentially outdated firmware could prevent the dashboard from showing up.
3. Power Problems
An issue with the power adapter or the source your Xbox is connected to, will prevent the device from loading the dashboard.
4. HDMI Connection
Lastly, a fault in the HDMI connection between your TV and Xbox One could also prevent the dashboard from appearing on the screen.
5. Hardware Malfunction
Problematic hardware of the device could also impact the device’s loading performance.
Knowing where the problem could be coming from, you’re now ready to proceed with the solutions and hopefully, the issue will be solved in no time.
Before we proceed any further, you should restart your Xbox One via the power button, to determine if that is going to solve the problem for you.
Simply hold the button for 10-15 seconds to restart your Xbox and test if the dashboard will eventually appear.
In case restarting did not help, proceed with a more advanced way to reboot the system:
You should power cycle your Xbox to solve the dashboard problem on your console.
If the device fails to boot the operating system, there’s a high chance of power insufficiency or fluctuations that may be related to the power adapter or power source.
Performing a power cycle will help neutralize minor issues related to the power:
- Unplug the Xbox from the power supply.
- Wait for around 5 minutes until the device is completely discharged.
- Re-attach the power adapter and attempt turning on your Xbox.
Note: Keep your Xbox unplugged for no less than 5 minutes. Otherwise, the discharge is going to be ineffective and won’t help.
If no dashboard is appearing and your TV screen remains black indefinitely, it’s possible that you haven’t selected the correct source in the menu.
Moreover, there must be a working HDMI connection between the TV and the Xbox One but we will review that in the next solution.
Let’s first make sure that you’re selecting the correct TV source:
- Go over to the back of your TV.
- Check-in which HDMI is the Xbox plugged in.
- Grab your TV remote and press the “Source” button.
- If there is no Source button, go to Menu > Settings > Sources.
- Select the source of the input where your Xbox is connected.
At this point, you should restart your console by holding the power button for about 10 seconds. In case the problem persists, there might be an issue with the HDMI cable.
If your Xbox One dashboard is not loading and your TV screen is black, you should replace the HDMI cable before continuing any further.
First, attempt choosing a different HDMI input on the back of your TV and selecting it from the sources menu.
In case it does not help, switch the HDMI cable sides, and test with the 3rd HDMI. If the problem priests, replace the HDMI cable, and here is how:
- Disconnect the HDMI cable from your TV and Xbox.
- Grab a fresh HDMI cable and connect it to your TV.
- Select the corresponding source of the input you’ve connected the HDMI in.
- Connect the other end of the HDMI cable into your Xbox One.
- Turn ON the console.
Note: Avoid using not tested or second-hand HDMI cables.
In case nothing helps by now, it’s time to take a look at the console’s panel.
If there is orange or white light, it means that the power supply is working and you should jump to resetting your Xbox in Solution #5.
In case there is no light at all, proceed with the following techniques to locate the problem.
Let’s begin with inspecting the power adapter and the brick first.
- Ensure the cable is secured tightly along with the power brick.
- Reconnect the cable both from your TV and Xbox.
- Check if the power adapter is secured into the power brick.
- Replace the power adapter and test.
- Replace the power brick and test.
Note: When replacing either of your power brick or adapter, ensure to test your Xbox first.
Generally, the power adapter connects to the power brick and the source, but the power brick goes into your Xbox One.
The last thing you should review is the software state of your Xbox One. Microsoft designed a specific menu that is for emergencies or in cases your device is not able to boot.
The troubleshooter is an offline menu of your Xbox, where you can access system settings without having access to the dashboard. It’s frequently used in situations similar to yours.
Here’s how to reset your Xbox from the troubleshooter:
- Ensure the console is shut down (the LED is not blinking).
- Press and hold the eject along with the bind button on your Xbox One console.
- Wait for the troubleshooter to open and use the D-pad to navigate.
- Head over to “Reset this Xbox” and confirm.
- Wait for the reset to finish.
Note: After resetting your console, you should start a software update from the same troubleshooter menu.
Instead of clicking on “Reset this Xbox”, choose “Start system update” from the same tab.
In case none of the solutions helped and the Dashboard still won’t show up, we suggest attempting to turn on the console with another TV.
This way you will tighten the circle of possibilities down to your console or your TV.
From there you can use the warranty if intact to acquire a free repair/replacement and reach out to the respective customer support center for additional help and assistance.
Thus, to fix when the dashboard of your Xbox One is not showing up, power cycle the device and select the correct source on your TV. Then, inspect the power supply of your console and reset the device from the offline troubleshooter.
Now that you know why the Xbox One dashboard not loading, we hope that you’re fully aware of what the solution requires.
If there is nothing wrong with your Xbox One hardware and the device is working, the offline troubleshooter will be able to solve the issue.
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