Has your Wyze camera stopped working? That is an issue you can assess very quickly!
Sometimes the camera stops working suddenly, such as not responding on the app. That indicates different problems.
If your Wyze camera stops working suddenly you must verify the network, the app, the many settings on it, and on the router. Alternatively, the issue could lie in the firmware.
Read below all the solutions you can apply in a few minutes to fix the situation!
Wyze Camera Stopped Working – Check 7 Solutions
Solution #1: Verify The Network
When your Wyze camera suddenly stops working, it’s essential to scrutinize your network settings.
Network-related issues can often be the root cause behind camera glitches.
It’s worth noting that Wyze cameras specifically rely on a 2.4GHz Wi-Fi network for seamless operation.
Here are some guidelines:
- Ensure that your camera is positioned within reasonable proximity to your Wi-Fi router. Weak signals are a common culprit for connectivity hiccups. If necessary, contemplate relocating the camera closer to the router.
- Double-check that your phone is connected to the 2.4GHz network when you set up the camera. If not, go to the phone’s Wi-Fi settings and switch to the proper frequency.
- Occasionally, routers can develop quirks over time, affecting network performance. A simple solution is to perform a router reboot.
By adhering to the guidelines above you can ensure that your Wyze camera establishes and maintains a robust network connection.
Solution #2: Verify The App Settings
Has your Wyze outdoor camera stopped working? It’s essential to inspect and adjust the app settings to ensure they align with your preferences.
The Wyze app acts as the central hub for managing your camera’s functionalities.
Thus, any misconfigurations within the app can lead to operational hiccups.
Let’s fix the issue:
- Launch the app;
- Locate the Devices section;
- Tap on the gear icon for your camera;
- Navigate to the “Notifications” section;
- Double-check that the “Send Notifications” toggle is set to the “On” position;
- Go to the event recording section;
- Ensure that the camera is set to record some events or to work at certain times (then check if the camera works on those moments)
By adjusting your app settings in accordance with your preferences, you will troubleshoot and resolve many concerns related to your camera’s behavior or functionality.
Note: Maintaining your Wyze app up to date is good practice. Outdated app versions may sometimes lead to compatibility issues with your camera.
Solution #3: Manage The App Cache
One common culprit could be the app’s cache, which may become cluttered or corrupted over time, leading to operational glitches.
Managing the app cache is a straightforward process that can potentially alleviate these problems.
Here’s how to clear the cache quickly:
- Open your Android phone’s settings;
- Locate the “Applications” tab;
- Click on the Wyze app;
- Tap on its “Storage“;
- Click on “Clear Cache.”
Clearing the cache eliminates unnecessary data buildup, ensuring that the app functions optimally and provides a seamless experience for monitoring and managing your camera.
Solution #4: Check The SD Card
One very likely cause that your Wyze camera has stopped working or stopped responding to the app is the SD card.
Some issues can happen with it, such as the SD card being corrupted or installed incorrectly.
Below we will check all the steps you must take to ensure it works as intended.
Manage The SD Card Physically
First, it is a good idea to check the physical status of the SD card.
Here is how:
- Press the SD card on the camera until you hear a click;
- Now remove it (eject it from the camera);
- Check the card’s lock status; if it’s locked, unlock it;
- Carefully reinsert the SD card back into the camera.
Check the SD Card On The App
Now it is also time to check the status of the SD card through the Wyze app:
- Open the Wyze app on your mobile device;
- Choose the specific Wyze camera you wish to manage;
- Access the camera’s settings;
- Navigate to “Advanced settings;”
- Look for and select “Manage SD Card;”
- Confirm that the option for “Record to Micro SD card” is enabled.
If you can’t access the SD card’s settings for some reason, that is indicative that there is an issue with the SD card. If that happens, try using a different SD card.
Solution #5: Assess Local Interference
Sometimes, Wyze cameras may encounter connectivity issues or stop working due to Wi-Fi channel interference.
Such interference can result from multiple devices or routers competing for the same Wi-Fi channel.
That causes disruptions in the camera’s connection and functionality.
Here is how to get started:
- Download and install NetSpot, a Wi-Fi analysis tool, on your computer;
- Launch NetSpot and choose “Discover” from the main menu;
- NetSpot will scan for available Wi-Fi networks in your vicinity;
- A list of neighboring routers and their respective Wi-Fi channels will be displayed
You must identify if the channel used by your router is congested with activity from your neighbors.
Solve The Issue
If you have found that the current channel is overcrowded, you must switch to the 2.4GHz channel.
Here is how:
- Check your router’s IP address (located on its label);
- Type its IP address into your web browser;
- Navigate to the wireless settings;
- Locate the option to change the 2.4GHz Wi-Fi channel;
- Choose a less congested channel based on the information you gathered from NetSpot;
- Save your changes and restart your router to apply the new channel settings.
Tip: Channels 1, 6, or 11 are often the least congested and recommended for the 2.4GHz band.
Solution #6: Check For Firmware Update
Have you observed that the camera’s functionalities occasionally undergo changes?
Such a thing occurs because the company releases new updates to enhance performance and features.
However, there are instances when these updates fail to install due to connectivity issues.
Here’s how you can perform a manual update:
- Launch the Wyze app;
- Tap on the “Home” tab;
- Navigate to your Wyze Cam Outdoor;
- Tap the gear icon located in the top-right corner;
- Select “Device Info;”
- Locate the “Firmware Version” section;
- Check if an “Update” button is visible.
If you see the “Update” button, it means there is a pending update available for your camera.
Simply click on it and allow the update to install. If no “Update” button is present, your camera is already up-to-date with the latest firmware.
Tip: If you still suspect that the camera’s firmware is outdated, restart your router and the app. That should trigger the system to locate a new firmware to install.
Solution #7: Hard Reset The Device
If you suspect that the issue lies within your camera’s firmware, a factory reset might be the solution.
The good news is that you won’t lose any of your data, as long as it’s stored on the microSD card, which remains unaffected during the reset process.
Here’s how to perform the factory reset:
- Remove the SD card from the camera;
- Plug your Wyze Cam into a power source;
- Locate the setup button located below the camera;
- Keep the setup button pressed for 10 seconds.
Note: For Wyze Cam v1, do that for 20 seconds.
What To Expect Next
Here is how your camera should behave if the resetting process has been successful:
- Wait patiently for over 30 seconds as the device initializes.
- Observe the LED status light, which should change from solid yellow into blinking yellow (or red for Wyze Cam v3).
- You are now prepared to set up the device from scratch.
Please note that it may take up to 5 minutes for the camera to fully restart after a hard reset.
This process ensures that your camera is returned to its default settings, potentially resolving any firmware-related issues.
It is certainly frustrating when you find that the Wyze camera stopped working. Sometimes it is actually turned on but it doesn’t send anything to the app.
You can fix such an issue with all of the solutions listed above since we have covered all the potential issues underlying your situation.
Don’t forget to investigate the blog a bit more if you need further info about Wyze cameras!
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