wyze camera not recording events

Wondering why is Wyze camera not recording events? Be with us know in detail!

A Wyze camera is a great thing to keep your eye at home remotely. These cameras do not just record continuously, but also their motion sensor that reacts to a movement.

Wyze users often wonder why the camera misses out on some events and doesn’t record them so let’s find out!

The Wyze camera might stop recording events when the firmware is outdated, low battery, or the motion sensitivity is too low. To solve the problem we need to thoroughly inspect your Wyze setup and approach the issue with some troubleshooting!

Let’s move forward to learn the event’s failure in the Wyze camera in detail…

Why Is My Wyze Camera Not Recording Events?

the wyze camera not recording events

In case you have set up a Wyze camera at your home or office, but some events are not being recorded, keep reading to learn why.

Sometimes the wrong settings may cause this issue, or simply the software of your setup needs refreshing. Let’s learn more!

Here’s what could be preventing the Wyze camera from recording events:

  • Full Wyze Camera Storage
  • Outdated Camera Firmware
  • Low Camera Battery
  • Low Detection Sensitivity
  • Incorrect Recording Schedule
  • Wrong Camera Allocation

The problem you’re experiencing is definitely related to one of the bullets above.

Luckily in this guide, we’ve found a solution for each of these causes. With that being said, let’s jump in!

How To Fix When Wyze Camera Not Recording Events?

how fix wyze camera

If your Wyze camera is not recording events, then follow the below methods completely to set up your event recordings in the correct way.

In addition, we’ll address each possibility we’ve mentioned above so you can restore the event recording on your Wyze camera!

Solution#1 Re-Enable Event Recording

Sometimes the Wyze app experiences glitches and don’t properly implement the settings to connected devices.

There may be a chance that the Event Recording is disabled for the camera or may not be set up properly.

Turning OFF and ON the Event Recordings will refresh the services!

Here is how you can reenable Event Recording for the Wyze camera:

  1. Open the Wyze App.
  2. Tap on your Wyze camera.
  3. Select the Settings gear icon from the top right corner.
  4. Press on Event Recording.
  5. Tap on the Detect Motion toggle button.
  6. Enable Sound Detection.

After re-enabling the Wyze camera will start to detect any activity in front of the sensor, which is what we need.

To test, simply imitate movement in front of the camera to determine whether the event will be captured.

Tip: The footage can be viewed from the Wyze App > Cam > Settings > Event Recordings.

Solution #2 Increase Sensor Sensitivity

increase the sinsitivity

In case your Wyze camera is still not recording events, then maybe your detection sensor sensitivity is too low.

This will prevent the Wyze camera to detect some actions and that’s why it is unable to record the events. 

  • You can manually adjust the Wyze camera sensor sensitivity levels! 
  1. Open the Wyze App.
  2. Tap on your Wyze Camera.
  3. Click on the Settings icon from the top right corner.
  4. Tap on Detection Settings.
  5. Drag the slider to set the Detection Distance to Medium.
  6. Drage the slider to set Image Sensitivity to Medium.


You can also adjust both settings to High / Far, but then your Wyze camera will start to detect every movement whether it is the pets, light, tress movement, etc.

So, adjust according to your requirements but always keep in mind that too high sensitivity is not recommended.

Solution #3 Reset Recording Schedule!

reset the recording schedule

Wyze cameras record the entire day or in a specific time span, predetermined in the application by the user.

Maybe you have scheduled the wrong timings and you are looking for recordings that are not yet recorded or not there.

  • This is why we’ll reset the recording’s schedule to start fresh!

Here is how you can reset the recording schedule for your Wyze cam:

  1. Open the Wyze App.
  2. Tap on your Wyze camera.
  3. Navigate to Settings from the top right corner.
  4. Tap on the Event Recording tab.
  5. Press on the Schedule tab.
  6. Tap on the All day toggle or set the time period manually.
  7. Enable Detects Motion toggle button.
  8. Enable Detects Sound toggle button.
Note: For manual scheduling, make sure to enter the “Start Date and “End Date” correctly.

Solution #4 Alter Cool Down Time

alter camera cool down

Sometimes the Wyze camera record 12 seconds of event footage, and takes a 5-minute break for a cooldown.

This is the default cooldown period, unfortunately, a higher cooldown period means more chances of events missing during this window.

Solution: Set your Wyze cam Cooldown Period to 1 min!

Here is how you can alter the recording cooldown period:

  1. Open the Wyze App.
  2. Navigate to your camera Settings.
  3. Tap on Event Recording.
  4. Click on Recording Cooldown.
  5. Set to 1 min.

After setting up, your Wyze camera will take only 1 min cooldown break after every event recording, which is the minimum you can use.

This will help, miss as fewer events as possible but you also need to keep an eye on your camera’s storage!

Tip: Clear captured events that you no longer need to free up storage!

Solution #5 Inspect Recording Rules

inspect the recording rules

After setting up the recording scheduling and cooldown time, if your Wyze camera is still not recording events perhaps the Camera Rules are the culprit.

We’ll need to enable the motion detection manually by reaching into the application settings.

Let’s learn more!

Here is how you can edit the camera recording rules:

  1. Open the Wyze App. 
  2. Go to the Home tab and tap on […].
  3. Tap on Edit / Add rules.
  4. Locate the rules related to Wyze event recordings.
  5. Turn on the Camera or Motion Detection (If Disabled).

Your Wyze camera should now start recording events!

Solution #6 ReAllocate Camera

Wrong camera allocation is one of the major reasons that’s why your camera becomes unable to detect any movement.

There are many factors that could prevent the camera from detecting any activity, so let’s take a look at some of them:

relocate the camera
  • An obstacle in front of the Wyze camera
  • The camera is too far from the detection area
  • Wyze camera is facing the wrong way

Aside from the camera allocation, it is also very important to adjust the Detection Zone in the app.

This specifies the area from where the camera has to detect any motion activity.

How To Setup Detection Zone?

Here’s how to set up a Wyze camera Detection Zone:

  1. Open the Wyze App.
  2. Go to the camera Settings.
  3. Tap on Detection Settings.
  4. Tap on Detection Zone.
  5. Enable and save the Zone Settings.
Tip: Test whether your Wyze camera is not recording events by performing movement!

Solution #7 Upgrade Camera Firmware

upgrade camera firmware

An Outdated Firmware is one of the common reasons for all Wyze device problems.

Maybe you have not updated your camera firmware yet that’s why your camera not recording events.

Here is how to update Wyze cam firmware using a mobile app:

  1. Open the Wyze App.
  2. Go to the Account tab from the bottom right corner.
  3. Tap on Firmware Upgrade.
  4. Tap on your Wyze camera.
  5. Tap on Update.
  6. Restart the Wyze app.
Note: The update takes no more than 3 minutes so be patient.

Solution #8 Reset Wyze Camera

In case nothing managed to help, we’re going to need a powerful solution!

The Factory Reset is always the last-resort method but when our Wyze camera won’t record events, we have no other option.

factory reset camera

The Wyze camera will be disconnected from the app but any recordings already saved in the storage will remain there. 

Here’s how to factory reset a Wyze camera in easy steps:

  1. Dismount the Wyze Camera.
  2. Locate the Setup button on the bottom.
  3. Press and hold the Setup button for 15 seconds.
  4. The Wyze camera will now reset.
  5. Reconnect the camera to the Wyze app.

When the factory reset is over and your Wyze camera is connected to the app, you can test whether you can now capture events.

In case the problem continues, keep reading!

Wyze Outdoor Camera Not Recording Events?

In case your Wyze outdoor camera is not recording events the solutions remain the same.

Simply scroll up and follow the guide to resolve the problem. The only difference is that to perform a power cycle you’ll need to take out the battery and insert it back in.

Let’s next take a look at what we’ve learned in this guide!

Quick Recap:

Whenever your Wyze camera is not recording events, recheck the events’ Schedule Timings and camera Detection Sensitivity. In addition, the camera’s view shouldn’t be obstructed. In case nothing helps, we should perform a Factory Reset on the camera!

Final Thoughts:

In this guide, we’ve learned why your Wyze camera not recording events and how you can solve the problem with quick steps.

The key tip we get from the guide is to make sure all settings related to event recording for your camera are set up correctly.

Good Luck!

Nicole B