sony tv wifi could not be enabled

Wondering why your Sony TV WiFi could not be enabled? Let’s fix this issue together!

When it comes to the best entertainment experience, Sony TV is the most realistic option. So far so good but many users are having trouble enabling WiF, which is weird for a TV model of this caliber.

If you are experiencing the same problem, keep reading to learn how to fix it quickly.

The WiFi on Sony TV could not enable due to different factors including issues with the TV or WiFi router, TV network settings, poor signals, and incorrect date & time settings.

The solution simply involves identifying the true cause and addressing it respectively!

So, let’s get started troubleshooting your Sony TV’s WiFi!

How To Fix When Sony Smart TV WiFi Could Not Be Enabled?

fix sony smart tv wifi
Tip: Test all of the steps below!

1. Soft Reset The Sony TV

Sony TV can often experience connectivity issues due to software bugs. There are two general ways to perform a soft reset, meaning that you won’t lose any settings or data on your Sony TV.

Method #1 Soft Reset via Restarting:

  1. Ensure that your Sony TV is powered on.
  2. Locate the Power button from the TV remote.
  3. Press and hold the remote Power button.
  4. Choose Power Off or Restart when it appears.
  5. Turn on the Sony TV or wait until it restarts.
soft reset the sony tv

Method #2 Soft Reset via Power Cycling:

  1. Unplug the Sony TV from the wall socket.
  2. Disconnect the Ethernet cable if connected.
  3. Wait for about 2 minutes for a complete discharge.
  4. Plug your Sony TV back into the wall socket.

In case this method didn’t work and Sony TV WiFi still could not be enabled, keep reading!

2. Power Cycle the WiFi Router

In case you’re able to scan and discover the WiFi network with your Sony TV but you’re not able to connect, the next step is to power cycle the WiFi router.

It’s also important to ensure that the internet on your WiFi router is operational after the restart.

power cycle the wifi router

Here is how to power cycle the WiFi router:

  1. Unplug the WiFi router and modem power cable.
  2. Disconnect the modem cable from the router.
  3. Wait for about 2 minutes for a power circulation.
  4. Reconnect the modem cable to the router.
  5. Plug in the router and modem power cord back.
  6. Wait until the router turns on and loads completely.

When you are done, then try reconnecting the WiFi to your Sony TV. If the problem persists, check to see if the WiFi is operational on other devices.

If not, then the issue is with the internet that needs to be fixed by contacting your ISP (Internet Service Provider).

Note: If the WiFi is enabled on other devices but not on Sony TV, try the other methods!

3. Optimize the WiFi Strenght!

optimize the wifi strength

Sony TV connects to the WiFi when is set up within the 25 feet range from the router.

There is a chance that the WiFi router is too far away from the TV, or that there are too many physical obstacles, such as walls, causing the router to provide poor network strength to your TV.

  • Simply reduce the distance between both devices to optimize the strength!

If possible, test whether you can connect the Sony TV to a different WiFi, for example, share a hotspot from your mobile cellular internet.

This will help you exclude your WiFi as a possibility and confidently proceed and troubleshoot all other surrounding factors!

One More Thing – Reduce the Interference!

reduce the interference

Aside from physical obstacles, wireless electromagnetic devices may also interfere with WiFi router signals.

So if the Sony TV WiFi could not be enabled, check for interference and it’s recommended to dislocate either your Sony TV or the following devices:

  • Microwave Ovens
  • Bluetooth Devices 
  • Wireless Cameras
  • WiFi Smartphones

Inspect for such devices to remove them from the nearby WiFi router and Sony TV.

When you are sure that there is a good and strong connection and that there are no electromagnetic devices nearby, connect the WiFi on your Sony TV.

4. Correct the Sony TV Time & Date

correct the sony tv time and date

Incorrect date and time on the Sony TV are one of the most basic factors that most users avoid and end up having connectivity issues with their TV.

Especially the date, if incorrect, this may lead to your Sony TV being unable to connect to any WiFi so this is the most important step!

Here is how to check the Sony TV date and time settings:

  1. Press the Home button from the remote.
  2. Choose and navigate to Settings from the menu.
  3. Tap on the Device Preferences option.
  4. Next, tap on Automatic date & time.
  5. Choose the Use network time option.

When you are done, then navigate back from Settings and go to Network & Internet section. Tap on the toggle button to turn the network OFF then turn it back ON.

If the issue persists, then Forget the Network from your Sony TV and then reconnect freshly!

Note: You can also manually set the Date & Time on your Sony TV! 

5. Enable Router’s SSID Broadcast!

enable router's ssid broadcast

If the WiFi could not be enabled Sony TV or if it is not showing at all, check your WiFi router settings.

It’s possible that the option to display the name of your WiFi (SSID) is disabled, which is why the Sony TV can’t discover your wireless network.

Here is how to inspect the WiFi router SSID settings:

  1. Connect a computer or mobile to the router.
  2. Open a browser on that PC or mobile device.
  3. Enter on a browser address bar.
  4. Sign in using admin/admin for login credentials.
  5. Locate and select the Wireless menu option.
  6. Check for the Enable SSID Broadcast option.
  7. Make sure the SSID check box is enabled.

Enable Dual-Band?

Sony TV automatically chooses the bandwidth according to its requirement. It’s possible that your WiFi router is only set to 2.4GHz or 5GHz bandwidth, which is why your Sony TV is having trouble enabling WiFi on your device.

In the “Wireless” menu, check for a “Dual Band” option!

Pro Tip: Test whether your Sony TV is unable to discover or the problem comes from the network by sharing a hotspot from your mobile to check.

6. Perform a Network Diagnosis

perform a network diagnosis

In case you’re unable to disconnect or connect to a WiFi network on your Sony TV, it’s good to check what’s going on by diagnosing the network.

Luckily both Android and non-Android models of Sony TV have this feature so here’s how to access and inspect it:

  1. Open the Sony TV Settings or Quick Settings.
  2. In there find the “Network & Internet” or “Network”.
  3. Then choose “Network Status” or “Advanced”.
  4. In the network status menu select, Check Connection.
  5. The results will shortly appear:
  • Wireless device
  • Local access
  • Internet access
Next steps: If you’re disconnected try to connect, if you’re connected, try to disconnect.

7. Factory Reset the Sony TV

factory reset the sony tv

The ultimate solution would be to perform a factory restore on your Sony TV, which will solve any WiFi (software-related) issues at once.

This process will delete all of your TV settings and configuration, but will surely solve the WiFi connectivity or the ability to be enabled.

Here is how to factory reset the Sony TV:

  1. Locate and press the Home remote button.
  2. Head over to TV Settings from the menu.
  3. Go to the Storage and Reset option.
  4. Tap on the Factory Data Reset from the menu.
  5. Ensure to select the “Erase Everything” option.
  6. Confirm the reset to continue the process.
Info: For Sony Android TV go to Settings > System > Reset!

When the factory resetting process of your Sony TV is done, then set up it according to your requirements to continue enjoying your favorite entertainment programs.

In case the Sony TV still won’t connect to the WiFi or you can’t enable the WiFi feature, continue reading!

Need More Help?

contact sony product support

In case the WiFi issue on your Sony TV persists, contact the Sony Support test to speak with a representative for further help.

Also, report what you’ve already attempted to save as much time as possible. Good luck!

Quick Recap:

Whenever Sony TV WiFi could not be enabled, soft reset the television, power cycle the WiFi router, and attempt reconnecting. In case that doesn’t help, check for physical or wireless interference, adjust the Sony TV’s correct date and time or factory reset the TV.

Visit our blog for more Sony TV troubleshooting guides!

Read Next: Is Your Sony TV Unresponsive? – Best Working Solutions

Nicole B