Your Samsung TV won’t turn on with Alexa? We’ve got the solution so keep reading!
Users have been complaining a lot that their Alexa won’t turn on their Samsung TV, although they are already linked.
The cause of this problem could be hidden in plain sight throughout your setup and here we will identify and troubleshoot the problem!
Let’s jump in!
To fix when a Samsung TV refuses to turn on with Alexa, hard reset the TV along with your Alexa speaker. Next up, reinstall the connection app you’re using and have both devices connected to the same network. Lastly, reset your Samsung television.
To unveil the causes of this problem, keep reading our guide further!
Why Alexa Won’t Turn On My Samsung TV?
Luckily for users, Amazon has delivered great flexibility opportunities with the in-built Alexa app for Samsung TVs.
With the app now available on Samsung TV platforms, you will be able to link your TV to your Amazon account, without having to use a mobile device.
This will enable your Alexa to control the power of your Samsung TV and other settings!
Here are the reasons why is the Samsung TV not turning on with Alexa are the following:
- There’s throttling in Alexa’s power
- Alexa app or Samsung TV is Outdated
- There’s a networking issue with your Router/Modem
- A problem with your Samsung TV
Fortunately, there are plenty of solutions for the connectivity issues between your Samsung device and Alexa.
We’re about to review all of them in the upcoming guide!
Samsung TV Won’t Turn On With Alexa – Fixed!
Now that you’re more familiar with what could have gone wrong with your Alexa and Samsung TV, let’s troubleshoot the core of the problem!
To achieve the best results during the guide, follow the chronological order of our methods and do not skip any of them.
Here’s how to fix the problem with easy solutions!
Solution #1 Hard Reset Samsung TV/Alexa
The first thing you could attempt is to perform a hard reset on both your Samsung TV and the Alexa speaker.
This will solve any bugs that are preventing Alexa from turning on your TV and will also power cycle both of the devices.
The hard reset is a specialized reboot.
Let’s begin with a hard reset on your Samsung TV first:
How to Hard Reset a Samsung TV?
- Turn off the TV using your remote.
- Wait for the TV to shut down.
- Unplug the device from the power supply.
- Stand by for another 5 minutes while your TV is shut down.
- Test turning on your Samsung TV with Alexa.
How to Hard Reset an Alexa (Echo) Speaker?
- Disconnect Alexa’s power adapter.
- Wait for 4-5 minutes while the speaker is disconnected.
- Reconnect Alexa to the power.
- Check if it could turn on the Samsung TV now.
Note: The more time you keep your devices unplugged, the better will their power cycle!
Solution #2 Connect Devices to the Same WiFi
Chances are that your devices are not connected to the same WiFi.
If that’s the case, then you should connect both your Alexa speaker and the Samsung TV to the same WiFi thread or network.
This is the only way that both of the devices can work in synchronization.
Since reconnecting your Alexa device is more difficult than doing it on the TV, you should get your Samsung TV reconnected first.
How to Reconnect a Samsung TV to a Different WiFi?
- On your Samsung TV, go to Settings.
- Head to Network and then Network Settings.
- Press Network type.
- Head to Wireless.
- Press one of your home internet connections, where Alexa is already connected.
- Undergo the network setup by inserting your password.
- Press “Connect” to pair your Samsung TV to its new WiFi.
Note: Once you’re done with the connection, check if Alexa could turn on the Samsung TV.
Solution #3 Re-Add Samsung TV to the Alexa App
Assuming you have the Alexa application installed on your Samsung TV already, then re-adding your TV device will be a piece of cake.
All you have to do is head to the Amazon Alexa app, sign in to your account and disconnect the Samsung TV from the “Devices” tab.
Here are instructions on how to re-add your Samsung TV from the Alexa app:
- Get your Samsung TV remote.
- Go to “MENU”.
- Launch the Alexa application.
- If not signed in, insert your credentials to log in.
- Go to “Devices”.
- Locate your Samsung TV from the list.
- Highlight it and choose “Disconnect”.
- In the same tab, choose “Add Device”.
- Follow the instructions to re-add your Samsung TV to the Alexa app.
Alert: Disconnecting the Samsung TV from the Alexa app will reset the app settings!
Solution #4 Reboot Network Router/Modem
If there is no reliable internet connection in your network, the Samsung TV and the Alexa speaker will be unable to establish linking.
In such a case, you should perform a reboot on your router/modem to refresh the network and fix this problem.
Here’s how to reboot your network router and/or modem:
- Go over to your network device.
- Press the Power button on your router/modem to turn it off.
- Stand by for 30 seconds until the device shuts down.
- Unplug the network device’s power adapter from the power.
- Wait for another 5 minutes while your router is unplugged.
- Re-attach its power cable to the electrical outlet.
- Turn on the device.
Give your router a couple of minutes to start up. Once the reboot is complete, check if Alexa could now turn on your Samsung TV via voice command and watch the results.
Note: In case of an internet connection problem, contact your ISP for professional help!
Solution #5 Reinstall the SmartThings/Alexa App
Since some users might have added/linked their Alexa to the SmartThings application, rather than the Amazon platform, reinstalling either of the apps could solve the problem.
However, most users are preferring the Amazon app that could be installed on the TV itself.
In contrast, users need to deal with a SmartThingsapp which is a separate setup!
The reinstallation process for both applications remains the same, and here’s how to do it:
- On your Samsung TV or mobile device, go to Settings.
- Head to “Storage”.
- Open the Applications section.
- Use the search field to locate the Amazon Alexa/SmartThings app.
- Uninstall the application from your device.
- Download the app you’ve just removed from your TV from the device’s app store.
- Sign back into your Samsung/Amazon account.
- Check if Alexa is now going to turn on your TV.
Note: Save your login credentials since we tend to forget how to log in!
Solution #6 Factory Reset your Samsung TV
If nothing worked so far, then our most powerful solution is to perform a Factory Reset on your Samsung TV.
This is going to erase all of the TV’s contents, along with all Alexa’s logs, corrupted data, or other software bugs.
This is the only way to address ALL possible issues at once!
Here’s how to perform a factory reset on your Samsung TV:
- Get your Samsung TV remote.
- Head to Settings.
- Press “General”.
- Choose “Reset” by scrolling down a bit.
- Enter the default PIN code value, which is “0000”.
- Choose “Reset” again.
- Confirm the reset by pressing the “OK” button.
- Wait for your Samsung TV to undergo a complete reset sequence.
A PIN is required when resetting your Samsung TV since this process erases a large amount of information.
If someone is trying to get into your account without you knowing, they will be unable to trigger a factory reset without having this PIN beforehand.
Alert: If you’ve changed the Samsung TV’s PIN recently, you must insert its new value.
Since that was the final solitons let’s take a quick look at what we’ve learned in this guide!
Thus, to fix when Alexa won’t turn on Samsung TV, hard reboot both devices and then refresh your network device. Next, get both of the devices connected to the same network and reinstall the connection app. Finally, factory reset your Samsung TV.
In this guide, you’ve learned why Samsung TV won’t turn on with Alexa and what’s the easiest and most efficient solution to the problem.
If you experience difficulties executing our methods or have additional questions, contact Samsung or Amazon based on the app you’re using for the connection.
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