philo not working on firestick

Whenever Philo not working on Firestick and instead the application crashes right away, there are a few things to inspect to eventually solve.

The Philo application is dependent on internet connection and account limitations.

Besides that, there are quite a few things that could go wrong and in this post, we’ll cover them all!

The Philo application is most likely not working due to outdated Firestick firmware. The app will also not open in case of an internet outage or you’ve simply reached the Philo streaming limit. Last but not least are the Philo server’s uptime and current state.

Besides the general occasions, there are quite a few more situations in which you’ll be prevented from opening or streaming content within the Philo app.

Let’s learn more!

Why Is The Philo App Not Working On Firestick?

1. Outdated Philo/Firestick Version

Outdated software is prone to issues. The app might not work in case your Firestick is not up to date!

2. No Internet

Not having your Firestick connected to WiFi will result in the Philo app not working as well as any other online platform.

3. You Have Connected to a VPN

Philo requires the original location settings written in your account and a VPN software may prevent you from connecting.

4. The Streaming Limit has been Reached

There is a certain limit on how many users can stream content on Philo from the same profile. Reaching that limit will not allow you to use Philo on the Firestick.

5. Philo Servers are Down

The servers of the Philo application may be temporarily down, which will also prevent you from connecting.

Now when the main suspects are concerned, it’s time to proceed with addressing each of them in the next part of our guide.

How To Fix When The Philo Not Working On Firestick?

fix philo not working on firestick

The solution includes a few mandatory steps which we’ve managed to cover in our guide.

Make sure not to skip any of our solutions to ensure that you’ll address each possibility.

Here is how to fix it when Philo is not working on Firestick:

Solution #1 Connect Firestick To The Internet

As we’ve mentioned earlier, Philo requires an active and reliable internet connection to stream content.

connect firestick to internet

In that set of thoughts, if your Firestick isn’t connected to a network or the WiFi is too weak, you will not be granted access to Philo’s contents.

Here’s how to connect the Firestick to the internet and stream on Philo:

  1. In your Firestick menu, tap the Settings icon.
  2. Go to Network.
  3. Choose your home WiFi network from the available options.
  4. Enter the correct WiFi password for the WiFi.
  5. Tap “Connect”.
  6. Wait for the Firestick to get paired.
Note: By the time you’re attempting to get your Firestick connected, ensure that the network router device is up and running.

Solution #2 Clear The App Cache

Users reported that most app-related issues on Firestick are due to a built-up app cache.

By getting rid of all this data, you will boost the performance of your Firestick, along with many other applications, including Philo.

This method has a high chance of solving the problem so let’s learn how:

  1. From the home screen of the Firestick, go to the Settings.
  2. Tap on Applications.
  3. Choose “Manage Installed Applications” and select the Philo app.
  4. Choose Clear Cache or Clear Data.
  5. Repeat for all problematic apps on your Firestick.
Note: It’s not possible to clear the entire app cache at once.

Solution #3 Disconnect From A VPN

disconnect vpn

Having your Firestick connected to a VPN may prevent your access to a variety of online streaming platforms, such as Philo.

In such a case, what you have to do is disconnect your Firestick from the VPN it is currently paired to and test the Philo platform.

Since we don’t know whether you have a VPN installed and what is its type, that will be your job to do.

Identify any VPN software you have installed on Philo, by going to Settings > Applications > Manage Installed Applications. 

If the VPN has an option “Disable”, stop the software from working or delete it entirely.

Note: A VPN connection to a distant location can greatly decrease your WiFi speed!

Solution #4 Update Firestick/Philo

In case your Philo app or the Firestick OS is outdated, this may cause a variety of issues concerning the applications or their functionality.

In that regard, you first need to update the Philo application from the app store, and if that doesn’t solve the problem, update your Firestick as well.

Let’s begin with updating Philo first:

How To Update The Philo App?

  1. On your Firestick, go to Settings.
  2. Choose “Applications”.
  3. Tap on “Manage Installed Applications”.
  4. Choose “Philo” from the list of available apps.
  5. Select the “Updatebutton from the screen.

How To Update Firestick?

  1. Go to the settings of your Firestick.
  2. Access the “Software Update” tab.
  3. Tap on “Search for updates”.
  4. Next, select “Update” and wait for Firestick to begin.
Note: Do not shut down your Firestick while an update is ongoing!

Solution #5 Reinstall The Philo Application

philo reinstall

A quick fix to the problem with the Philo application is reinstalling the entire platform.

If any of Philo’s data got corrupted, removing and then downloading Philo is your way to go.

Here’s how to reinstall the Philo app on your Firestick easily:

  1. Open the Settings from the Firestick’s menus.
  2. Go to Applications.
  3. Once again, tap on “Manage Installed Applications”.
  4. Search for Philo and delete it from the available action settings.
  5. Once you remove Philo, go to the Firestick’s app store.
  6. In the search field, write “Philo”.
  7. Download the Philo app.
  8. Login to your account and test.
Note: The Philo app should take no longer than 1-2 minutes to install.

Solution #6 Reset Your Firestick Device

If nothing worked so far, a factory reset is recommended. Perhaps the problem is with your Firestick, rather than the Philo app since reinstalling the platform didn’t work.

Alert: The reset will entirely erase ALL contents and system settings!

reset firestick

Here’s how to factory reset your Firestick device in easy steps:

  1. Tap the Settings icon from your Firestick’s main menu.
  2. Go to “My Fire TV” by scrolling down in the settings.
  3. Choose “Reset To Factory Defaults”.
  4. Confirm that you want to reset your Firestick.
  5. Follow the remaining on-screen instructions.

Once the reset is over, you should re-connect your Firestick to a proven-to-work WiFi after which re-download the Philo application. After everything is ready, Philo should be working as expected without any further issues.

Tip: If the problem persists, contact Philo customer support for more supervision.

Thus, to fix whenever the Philo application is not working on a Firestick, begin with checking your internet and if the device is connected. Next, clear the application cache data and stop any active VPNs. Proceed with updating both your Philo app and Firestick and conclude with a factory reset.

Read Next: How To Fix Philo Not Loading On Roku?

Bottom Line:

Now when you know why Philo not working on Firestick and how to solve the problem, you should already be enjoying the contents within the app.

If you find this post helpful and you’re having other technical difficulties, make sure to check our blog for the solution!

Nicole B