Whenever the NBC app on Apple TV not working, you should check if other applications are behaving the same so you can easily identify the origin of the problem.
In case the NBC application is not working on your Apple TV you should restart your TV, reconnect to WiFi and relink to your service providers. The next step is to cleanly install the application and update the TV. In case nothing helps, perform a factory reset.
There are more than a few possibilities that could be impacting the functionality of the NBC application on your Apple TV.
It could be everything from the application itself to the Apple TV operating system and firmware version.
Without guessing no further, here are ALL causes:
1. TV Issue
In case the problem appears with other applications as well or is not connected to WiFi, you might not be able to open or broadcast anything.
2. Unsupported Region
If you’re seeing a “Live stream not available in your area” message, you might not be in the location of your subscription or you’re using VPN.
3. Unlinked TV Provider
Apple devices have to be linked to the service provider, otherwise many media applications including NCB will not be able to start.
4. Corrupted Data
In case the application has generated bad content files impacting the functionality, a clean installation would be the only move against the problem.
5. No Subscription
You might be attempting to access content that is locked or requires a subscription.
Those were the general suspects that we’ll be addressing today so make sure to keep reading and learn how this problem can be identified and solved.
Before we jump into the solutions there are a couple of requirements that you need to meet in order to stream content from the NBC application.
- You need to have an active subscription.
- You need to be located in the region of your subscription.
In case you’ve got that cleared and the issue is elsewhere, proceed with the solutions:
The first and easiest method to apply against the problem is to exit (force-quit) the application and then reopen it to check if everything will work.
Apple TVs tend to minimize applications when you head back to the app-switching view and not close them.
This way the system does not restart the services responsible for the proper functioning.
Follow the steps below to make sure that you’re actually closing the app:
- Head to the app-switching view.
- Highlight the NBC application.
- Swipe UP on the clickpad to close the application.
- Wait for a couple of moments.
- Highlight the NBC application again.
- Press the touch surface to open the application.
In case the application can’t even open, in the next solution you’ll restart the entire TV in an attempt to resolve issues with necessary operating system services.
Note: We recommend closing ALL other open apps following the steps above.
Before attempting any complex methods against the problem, you should power cycle or also known as “hard reset” your Apple TV.
That would practically discharge and restart ALL operating system services, which might resolve the NBC application issue.
Here is how to power cycle your Apple TV:
- Press & hold Back and TV buttons on Siri remote.
- Wait to see the TV LEDs blinking.
- Disconnect the Apple TV from the power outlet.
- Wait 3-5 minutes until the TV discharges.
- Plug your TV into the power supply.
- Turn ON the Apple TV.
- Open the NBC application.
Tip: Plug your Apple TV into a standalone power outlet to avoid electricity complications.
In many cases, video errors (video app issues) are caused due to a broken connection between the Apple device and TV provider.
In that regard, you’ll need to reconnect or at least make sure that the link between the TV and the provider is active.
Here is how to relink to your provider:
- Go to the Apple Settings app.
- Choose Users and Accounts.
- Press on TV Provider.
- Choose Sign Out on ALL applications.
- Go to NBC > More > My Profile > Link.
- Choose “Don’t Allow”.
- Sign in to the main provider’s account.
Note: Be sure to sign out of each application individually since apps tend to sign each other automatically back, which in most cases is incorrect.
In case nothing helped and you’re still unable to open or stream content from the NBC application, then you should check whether everything with your internet connection is well.
The very first step would be to reconnect the Apple TV to the network and here is how:
- On your Apple TV go to the Settings.
- Choose Network and then WiFi.
- Choose the current network > Forget.
- Refresh the WiFi scan.
- Choose your network.
- Insert the password.
- Connect to WiFi.
When you’re ready and the Apple TV is connected to WiFi, go to the app-switching view and attempt to open and use the NBC application.
Tip: In case the problem persists, you should identify and solve issues with your network before you continue.
In case the NBC application’s data got corrupted or the app was not correctly installed, you will need to delete and then cleanly install NBC on your Apple TV.
Here is how to reinstall the NBC application:
- Highlight the NBC application.
- Press and hold the clickpad center until the icon starts to jiggle.
- Hit the Play or Pause button for more options.
- Choose Delete.
- Go to the App Store.
- Search for “NBC”.
- Press on the NBC app icon.
- Choose “Get” to download the app.
- Wait until the app is installed.
Note: Deleting an application will also delete its data so when downloading it again, it will be cleanly installed.
Now when the application is cleanly installed, an issue would mean only one thing.
It’s clear by now that the Apple TV is the problem that we’ve been trying to identify and now when we know, the first step is to check for available updates.
Here is how to check and update your Apple TV:
- Go to the Settings.
- Open System and head to Software Updates.
- Choose Update Software.
- Wait for a new firmware version to be discovered.
- Choose Download to install the update.
Note: Your TV will restart several times during the update, and you need to make sure that the power supply will not be interrupted during that time.
In case nothing worked, and the NBC application is still not working on your Apple TV, as a last resort, you should factory reset the TV and install the application again.
Alert: The factory reset will permanently erase ALL content and application on your Apple TV.
Here is how to factory reset your Apple TV:
- Go to the Settings.
- Choose System > Reset.
Once your TV is reverted to factory settings, connect to WiFi and download the application following the steps in solution #5.
Note: In case the problem persists, contact both instances, Apple support center, and NBC customer service.
Thus, to fix the NBC application on your Apple TV when it’s not working you should start with power cycling your TV and relinking it to your provider. The next step is to cleanly install the application and resolve issues with the WiFi. Lastly, you should update and if necessary reset your Apple TV.
Now you’re aware of why the NBC app on Apple TV not working and what are the proven solutions you can attempt to solve the problem now.
In case nothing works, you can seek professional assistance from the respective support communities.
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