nanit won't pair

Whenever your Nanit won’t pair, chances are you have a network software issue.

If your Nanit camera is not pairing, in most cases, you won’t be able to use any of its video live-stream features.

Even if that is the case, don’t worry because we’ve got you covered.

This article will show you how to troubleshoot your Nanit camera on different devices.

To fix your Nanit camera not pairing, update the application, then restart the application. Next, check your WiFi connection and clear your cached files. Lastly, you might need to re-download the Nanit app and clear your hard reset your Nanit device.

Now that you are better aware of the same fixes we will be attempting, let’s first look at the most frequent cause of this malfunction.

Why Nanit Won’t Pair?

why does my nanit wont pair

If your Nanit Camera is not pairing properly to your WiFi network, then your only possibilities are to troubleshoot the app itself, the camera device.

If there is an underlying issue with your router or WiFi network stability, you might need help pairing your Nanit correctly. 

Here is a list of the most common causes of this issue:

1. Account issues: If your Nanit account is not correctly set up, you won’t be able to access the app and pair your device.

2. Router problems: If the router distributing your WiFi network has issues, this will prevent your Nanit camera from pairing with your smartphone.

3. Hardware issues: In rarer cases, a hardware issue can cause your device to malfunction. 

4. App issues: If the application had its data corrupt during installation, you wouldn’t be able to use it properly.

5. Unstable Network: If your network is unstable, at a very low bandwidth speed or otherwise improperly set up, you will have trouble pairing any Nanit devices.

6. Outdated Software: If your device’s software is out of date, this can cause WiFi pairing issues.

How To Fix Nanit Not Pairing?

how fix nanit wont pair

Solution#1 Update The Nanit App

If the software of your application is out of date, then this could cause many issues for your Nanit camera. 

It is crucial that you keep your apps updated as it also serves to ensure their security. 

Here are the exact wise to update your Nanit application on Android devices:

  1. Before you continue and sure that you’re connected to a Wi-Fi network
  2. Open up the Google Play Store 
  3. Tap on your profile icon on the top right 
  4. Tap on manage apps and devices
  5. If your Nanit app is outdated, then you’ll see an update available notification next to its name
  6. Tap on update and wait for the update to install
  7.  Afterwards, restart your device for the update to take effects

Here are the steps to update your nanny application on an Apple device:

  1. Connect to a Wi-Fi network and open the app store
  2. Find and tap on the profile icon at the top side of your screen
  3. Tap on Update next to the application you wish to update
  4. After the updates are complete, please restart your device

Once successfully update your app to the latest version, you will need to log into your account again. 

Afterward, check if the issue persists by attempting to pair your Nanit through a Wi-Fi network. 

Note: Nanit Cameras officially supports pairing devices with iOS 14 and newer and Android 8+ versions. 

Solution#2 Close And Relaunch The Nanit App

close and relaunch the app

Sometimes on an application is running, it might encounter an error.  when that happens, attempting to use features such as Wi-Fi pairing might not work.

A clever workaround is to perform a restart on your application. This would clear any runtime errors for your Nanit app.

Here is how you can force-stop an app on Android:

  1. Open up your Android settings app
  2. Scroll down the list and tap on Apps, then tap on Manage apps/ Applications
  3. Swipe down the list until you find the Nanit app
  4. Tap on the Force Stop button
  5. Afterward, open up your application again and check if the issue persists.
relaunch the app

Here are steps to force stop an app on iPhone devices

  1. Open the app switcher on your iPhone 
  2. Then swipe right to find the Nanit app and swipe up on the app to close it 
  3. Afterward, reopen the app by going to your home screen/ app library

After you have successfully force-stopped and relaunched the Nanit app, please try to pair it with your smartphone device again.

Note: A forced stop is much different from just closing the app, as it will also ensure it stops it from running in the background. 

Solution#3 Check Your WiFi Network

check the wifi network

If you’re having issues with your Wi-Fi networks such as slow speed or constant interruption then this will prevent the device from pairing and running smoothly. 

Nanit Services require a minimum amount of speed and bandwidth in order to upload and sustain a live video feed steadily. 

Here are some general steps to track your Wi-Fi network speed:

  1. Open up any browser
  2. Type the keywords online internet speed test and press enter
  3. Open and run any of the speed tests and cross-check your results 

If your Nanit camera’s bandwidth usage is set too high in the neck then your download speeds should be or exceed at least 2 MB per second.

If your internet upload or download speed is below 1 MB per second then you should set your bandwidth usage from high to low.

If your Wi-Fi speeds are lower than 1 MB per second, it’s also advisable to get in touch with your internet service provider.

Note:  If you are using a mobile hotspot, then please disable them as these often have issues with bandwidth and data limits.

Solution#4 Troubleshoot Your Wi-Fi Router

troubleshoot wifi router

Often times if your Wi-Fi router is in properly set up then your Nanit camera won’t establish a proper connection with your smartphone device.

There are multiple ways to troubleshoot your Wi-Fi router.

Here is a list of general router troubleshooting:

  • Ensure that your camera and smartphone are no further away than 20 m from your router
  • Start your Wi-Fi router by removing the power supply waiting for 1-minute and then plugging it back again.
  • Check if there are any physical obstacles such as Too Many Walls between your wireless camera and your router
  • Verify that your Wi-Fi network is not saturated with too many devices that constantly draw data in the background.
Note: Some devices with strong electronic emissions such as refrigerators and microwaves can prevent your Nanit camera from properly pairing to the Wi-Fi network.

Solution#5 Hard Reset Your Nanit Camera

hard reset the camera

If your Nanit camera cant pair because encountered an internal software issue, then the only way to resolve it would be to perform a hard reset. 

Here are the exact steps to hard reset your Nanit camera:

  1. Ensure that your camera is connected to a power source and turned on or has sufficient battery
  2. Rotate your camera to expose the backside and locate the reset button, usually found left next to the USBC Port 
  3. Press and hold the button for more than 10 seconds in order to hard reset your camera

After you have successfully performed a hard reset on your camera please attempt to pair your Nanit camera to your smartphone again.

Note: When you perform a hard reset, your camera to its default factory settings,  so ensure that you have your login details for the app saved beforehand.

Solution#6 Re-Download Your Nanit App

redownload the nanit app

If there is a software issue with your Nanit app, Then deleting the application and downloading and installing it again is a great way to clear any app issues.

Here is how you can delete your app:

  • Locate the app’s icon on your phone menu
  • Tap and hold the app’s icon with your finger for more than 2 seconds
  • To delete it on Android simply drag and drop it to the recycle bin icon on the bottom
  • To delete the app on Apple simply click on the delete button

After you have successfully deleted the application please go to either to the Google Play Store or the App Store, search for it and then download and install it again.

Note: You can also attempt to clear your cached data and cookies for the app after reinstalling it again.

Quick Recap:

To fix your Nanit camera from not pairing correctly, start by updating the app and relaunching it. Then verify that your WiFi connection is properly working and hard reset your Nanit camera. Lastly, clear your cached app files, then uninstall and install the app again.

Bottom Line:

Now that you know why your Nanit device is not pairing to the WiFi, we hope you can apply our suggested fixes to resolve your issue successfully.

Should your device still fail to connect to your WiFi correctly, don’t hesitate to get in touch with Nanit’s support to check for further fixes!

Nicole B