how to return optimum equipment

Are you wondering how to return Optimum equipment?

Let me share with you everything you need to know about what happens when you return your Optimum gear.

There are a few factors why you want to return your Optimum equipment.

If you feel like you fit in one of those, we can show you the complete no-fuss steps to ship back their hardware in less than 24 hours. 

Let me show you how!

How to return Optimum equipment? The first thing you should do is to know which hardware you need to return. Controllers, Apple TVs, and modems are items you need to ship back. Print the pre-paid return labels, then pack the hardware into the box.

Before we get to the details of the entire process, let’s first check out some of the important factors you need to consider when returning Optimum equipment.

Things to Consider When Returning Optimum Equipment

things to consider when returning

There are several reasons why you want to return Optimum hardware. Not all instances qualify you to return their equipment.

There needs to be a reason, such as discovering a hardware malfunction in one of their devices that leaves you unable to use it properly.

Here are all of the instances that can happen to you that will allow you to return equipment from Optimum:

Hardware Defect

When you notice that there’s something wrong with one of the devices they send your way for your Optimum service, you’ll need to return it quickly.

They will send you a replacement so you can continue to use their services.

Canceling Your Service

You’re actually paying for your Optimum equipment via a lease agreement when you sign up for their service.

When you cancel your service, you can return their hardware and get a refund from your equipment lease. 

Upgrading Your Plan

You may be upgrading to a plan that needs new hardware. If this is the case, you’ll have to send back your current equipment so they can replace it.

Downgrading Your Plan

It’s the same as upgrading, and some of the equipment may not be relevant to the plan you want to downgrade.

How to Return Optimum Equipment?

how to return equipment

Now that you have a better understanding of the different factors where you can return the equipment let’s get to the detailed steps so you won’t have to do this blindly.

Before we proceed, you want to know which of the different cases you are currently experiencing.

This will give you a good idea of what equipment to ship back and what to expect during the return process.

Let’s get to the steps on how you can successfully return your Optimum equipment in less than 24 hours.

Step #1: Types of Equipment to Return

Optimum offers a variety of services. This also means that they provide you with many different types of hardware based on those services.

Now, several items are considered must-returns.

One of the things you need to remember is that you’re going to need to return all cords and accessories that come with your equipment.

the types of equipment

It helps to keep the original box that your hardware came in so you can pack it up quickly when the time comes to return them.

Here are the equipment that you will need to return to Optimum:

  1. Cable box with cords and remote control.
  2. Modem with power cords and included networking cables.
  3. Apple TV with power cords.
 Note: If you are returning damaged equipment, you’ll need to ship them back within 14 days of activation.

Step #2: Prepare Your Optimum Equipment

After identifying the equipment you need to return, it’s time to prepare them. You need to do a few things before you can pack the hardware and ship them back to Optimum.

It’s important that you perform this step carefully, as it can expedite the processing time.

This way, you’ll be able to get your replacement or refund as soon as possible.

Here’s how to prepare your Optimum equipment for shipping: 

  1. Unplug the devices you are going to return.
  2. Disconnect the hardware from cords and cables connecting to it.
  3. Put your equipment and accessories in one place for easy packing.
Note: It helps if you keep the box that your equipment came in so you can quickly pack them back in it.

Step #3: Print Your Return Labels

print return labels

Now that you have your equipment prepared and wrapped in the box with all its accessories, it’s now time to print the return labels.

The good news is that these are prepaid shipping labels, so it won’t add any more stress if you’re returning a faulty piece of hardware.

It also helps that it’s prepaid since anyone who wants to return the equipment can do so by following these steps and not worrying about how much it will cost.

Here’s how to print your shipping return labels for your Optimum equipment:

  1. Go to Optimum’s (was Suddenlink) equipment return form online.
  2. Fill out the form with your information.
  3. Click on Continue.
  4. Go to Get Label to get your return label.
  5. Print the return label.
 Tip: You can also go to your Optimum account and find the link to return equipment from there.

Step #4: Packing Your Equipment

pack your equipment

After getting your return labels, it’s time to pack everything you need to return in a box.

You want to make sure that all the items are securely packed.

You also want to include all the cables and accessories as your request may not be granted right away if some of these are missing.

Here’s how to pack your gear properly:

  1. Wrap the hardware in bubble wrap for added protection.
  2. Pack the equipment in a box.
  3. Include power cords, remotes, and other cables it came with.
  4. On a piece of paper, write down your account details.
 Tip: If you’re returning multiple pieces of equipment, it helps to pack them in separate boxes.

Step #5: Dropping the Box Off

Finally, you can drop everything off and wait for Optimum’s response.

At this point, you can say that it’s in their hands now, and the only thing you really need to do is wait.

It’s a good thing that they provide you with a prepaid shipping label, so you don’t have to worry about a thing.

Here’s how to drop off your equipment to return to Optimum:

  1. Seal the box or boxes of equipment you want to return.
  2. Bring it to Walgreens or any authorized FedEx location.
  3. Present the shipping return label to the FedEx personnel.
  4. Ask for a receipt for proof of mailing.
 Note: Do not leave your Optimum equipment in FedEx drop boxes.

Step #6: Track Your Package

track the package

Whenever you’re shipping something out, it’s always a good idea to keep a close eye on it.

It’s possible to track your package so you’ll know the day it arrives in Optimum’s warehouses.

This will give you a better idea of when you can expect the return process to be complete. You can have an estimate of when you can get your refunds.

Here’s how to track your package:

  1. Check the proof of mailing receipt for the tracking information.
  2. Go to the FedEx website.
  3. Enter the tracking number on the tracking search bar.
  4. Click on Track.
  5. Check out where your package is currently located.
 Note: If you’re unable to track your package, you can also contact Optimum’s customer support staff to know if they have received the devices.

Not Returning Your Optimum Equipment

not returning equipment

There are a few consequences if you do not return your Optimum equipment.

If you cancel your service, you need to return their devices if you do not want to incur additional fees in your final bill.

So, whether you’re canceling or simply changing equipment, it’s important that you return the devices so you don’t have to pay more than you should.

Optimum’s return process isn’t as complicated as you might think. It’s straightforward, and as long as you have all the items with their accessories sent out, you won’t need to worry about a thing.

You can always contact Optimum’s customer support team to know if there’s anything you might have missed.

Bottom Line

Now that you know how to return Optimum equipment, you should be able to do it properly.

As long as you follow the steps closely, you can never go wrong and ensure that your devices arrive at Optimum’s doorstep.

Nicole B