how do i get my Arlo camera back online

Wondering how do I get my Arlo camera back online? It’s really easy!

Before you start, note that Arlo cameras have models that require a base station and models that directly connect to the WiFi.

To cover everything, in this guide you’ll learn the following:

  1. How to discover the model of your Arlo camera?
  2. How to connect it to the WiFi?
  3. How to solve issues preventing the camera from connecting?

To get your Arlo camera connected, hook up your base station to the WiFi and then sync your camera to the base station. In case you’ve got the Arlo Q models, you can directly connect to the WiFi from within the mobile application.

Knowing that, let’s proceed with identifying the model of your Arlo camera device and then proceed with the aligning method of connecting.

How Do I Get My Arlo Camera Back Online?

get Arlo camera back online

Connecting your Arlo camera is easy, as long as you’re aware of some essential factors.

The only Arlo camera models that need a base station to connect the Arlo Wire-Free and the Arlo Pro Wire-Free.

The Arlo Q and the Arlo Q plus cameras can directly pair with the WiFiand do not need a base station.

How Do I Learn My Arlo Camera’s Type?

If you’re confused about the exact type of your Arlo camera, you can check it out on the box that the camera was shipped with.

On the box, itself is written the exact model of the camera and additionally, you can learn its parameters by reading the papers inside.

If you lost the box or cannot find it, you can also use the serial number on the bottom of the camera.

In your search engine, type “Arlo product check” and photograph the code on the bottom of the camera. 

Write it in the product checker and you can learn when the warranty expires, what the coverage of the product is, and its exact type.

With this, let’s first learn how you can get the Arlo Wire FREE and the Arlo Wire FREE PRO camera models first.

How To Connect Base Station Arlo Cameras To WiFi?

how to connect base station

The guide below applies to the Arlo Wire-Free and the Arlo Pro Wire-Free models.

In case you’ve got the Arlo Q or the Arlo Q plus model, jump to the second half of the guide.

Step #1 Turn On The Camera

First and most important, your Arlo camera must be turned on. If the device is attached to its wall stand, take it off and bring it next to the base station.

Next, hit the power button on the bottom of the camera, which should start the device up.

If the device doesn’t turn on immediately, you may as well hold the power button for a few seconds.

Step #2 Ensure Base Station Is Working & Connected

ensure base station working

The Arlo cameras have to be connected with the base station, which must be first connected to the internet.

For that step, ensure that the base station is up and running and additionally, that it is connected to the internet.

You can connect your Arlo base station by following the steps below:

  1. Go to Arlo app > Devices > Base station > WiFi settings.
  2. Hit the connect button.
  3. From there, choose your network
  4. Insert the WiFi key.
Note: Ensure the proper functionality of your WiFi before proceeding further.

Step #3 Sync Arlo Camera With Base Station

Lastly, to get your Arlo wire-free camera connected to the internet, all you have to do is get the unit synced with the base station.

Syncing the Arlo camera with the base station is done by holding the sync button on the camera for 10 seconds.

You should wait for the blue LED to blink three times. This means that the camera has synced successfully and now is connected to the internet!

How To Directly Connect Arlo Cameras To WiFi?

how directly connect arlo camera

Here we’ll be uncovering the method to connect your Arlo Q or Arlo Q plus models, which require a different approach since they do not have to be synced with a base station.

Step #1 Remove Arlo Cam From Account

If your Arlo cam is already connected with the application, you would first have to remove it.

This will let you reconnect the camera to the app and so with the WiFi broadband.

Here’s how to remove Arlo cam from your account:

  1. Open the Arlo app.
  2. Go to My Devices.
  3. Tap on Settings.
  4. Locate your camera’s connection.
  5. Tap on “Remove Device”.
  6. Wait for the camera to be erased.
Note: Ensure that your Arlo camera is functional during the time you remove it from the account.

Step #2 Ensure Camera Is Functional

esnure camera is functional

Same as with the Arlo wire-free models, to connect your camera directly, it must be up and running.

Ensure that the device has sufficient batteries and that this isn’t the reason why it got disconnected.

Note: Check whether you’re using a 2.4Ghz WiFi, which is necessary for the Arlo camera to connect.

Step #3 Connect Camera With Arlo

Finally, to get your camera connected to the WiFi, you must re-add it to the Arlo application.

Here’s how to add the Arlo cam in Arlo’s application in easy steps:

  1. Open the Arlo app.
  2. Go to My Devices.
  3. Choose “Add Device”.
  4. Select the exact model of your camera.
  5. Tap on “Connect without a Base Station”.
  6. Follow the on-screen instructions.
Note: By the time you’re reconnecting the cam, ensure that your Arlo app is up to date to avoid further complications.

Why Is My Arlo Device Offline?

why device offline

Your Arlo camera may go offline as a result of switching to a new router or making any major changes to your network settings.

Besides that, there are many WiFi problems that could occur so down below we’ve illustrated most of them at your disposal.

Here is why your Arlo device is offline:

1. WiFi Source Device

Either moving your router away from the camera or installing a new one will cause the camera to go offline.

2. WiFi Password Has Been Changed

Changing the password will result in all devices connected until this moment to your WiFi disconnecting.

3. Base Station Syncing Problem

Your camera is also going to be offline if it isn’t synced with the Arlo base station.

4. The Network Threads Have Been Changed

This far, Arlo is only capable of connecting to 2.4GHz WiFi threads. Changing the frequency of this broadband will disconnect your Arlo camera.

5. Outdated Arlo software

You must keep the firmware of your Arlo camera up to date or this may cause problems with the WiFi connectivity.

In case nothing seems to be helping and your camera continues to be offline, your next best step would be to contact Arlo themselves and report your issue.

Also checking if your warranty is intact would be a great approach in case you’ve got concerns regarding its functionality.

Read Next: Amcrest Camera Setup Failed To Connect?

Bottom Line:

Now that you know exactly how do I get my Arlo camera back online regardless of the model you’ve got, save our guide for future use.

In case you’ve got more technical difficulties with your smart products, maybe our blog holds the solutions. Make sure to check it out!

Nicole B