fire tv stuck on amazon screen

If you have a Fire TV stuck on Amazon screen issue, there might be a way to fix that.

As long as you figure out the cause of the problem, you will be able to find the appropriate solution.

There are a few reasons why your Fire TV is stuck on the Amazon screen, but the most common cause is a terrible update. If this is the case, reset your gadget to process the settings and, ultimately, fix the issue. 

Don’t worry if your device refuses to boot past the Amazon logo. You can fix it.

However, it may take between a few minutes to hours. We will cover the causes of the problem and the things you can do to solve it in this post.

Causes of Fire TV Stuck on Amazon Screen

Is your device stuck on the Amazon logo every time you power it up? This means the loading screen does not respond properly. Fortunately, you can fix this.

First, you need to have complete knowledge of the problem so you can see the solution.

Power Supply Issues

If your Fire TV is experiencing power supply issues, it won’t start properly.

If your device is stuck on the Amazon screen, it may have power quality difficulties and electrical noise. Regular power supply checks should be able to prevent this problem.

Outdated Settings

If your device continues to function with previous settings, it will not respond properly.

Some files may get ruined, leading to your Fire TV being frozen on the logo screen.

It is also possible that some files are not properly downloaded, so you are facing this kind of problem.

Software Compatibility

Did you get a recent upgrade? If yes, there may be compatibility issues.

The new software may not work with certain applications on your device. The presence of corrupt apps and files can freeze your device during start-up.

Follow the troubleshooting tips below to get the Amazon logo unstuck from your Fire TV screen and enjoy all the contents the device offers.

How to Fix Fire TV Stuck on Amazon Screen

fix fire tv stuck on amazon screen

Never let your Amazon Fire TV stuck on Amazon screen again. Now that you know the possible causes of the problem let us discuss how to fix it.

Solution #1: Wait for a Few Minutes

It may not sound like much, but waiting for a few minutes may fix the problem.

Sometimes, it takes a long time for the Fire TV to load. Give it some time.

  1. Start your Fire TV.
  2. Wait until it gets stuck on the Amazon logo.
  3. Leave your device stuck for an hour or overnight.
  4. Check if the problem persists.

Note: If this works, but the issue comes back, attempt other fixes.

Solution #2: Check the Power Supply

check power supply

Make sure you have a sufficient power supply. Your Fire TV needs it to start up and function properly.

Shortage in electrical power could cause the issue of freezing while booting up. Your device may not even start up at all.

  1. Check the power supply cable.
  2. Use the original cable that came from Amazon.

Note: If you run your Fire TV on a power adapter, try connecting it directly to the power outlet.

Solution #3: Restart Your Fire TV

Restarting your Fire TV can resolve the issue. You just have to do it the right way. To start, connect your device to the network.

Then, disconnect the power cord and wait for about 30 minutes. Now plug it again.

To restart your Fire TV via the remote:

  1. Hold the Select button.
  2. Press Play/Pause simultaneously for 5 seconds.

Note: Another way to restart your device is to Settings > Device > Restart. If this does not solve the issue, move on to other fixes below.

Solution #4: Cool Down Your Fire TV

cool down firetv

Overheating can also cause your device to malfunction.

If this is the cause of your Fire TV stick stuck on Amazon screen issue, temporarily disconnect it from the power outlet for a couple of minutes.

This will give your device a fresh start and fix whatever is causing it to freeze.

  1. Check if the device is overheating.
  2. Disconnect it from the power source.
  3. When not in use, let the Fire TV rest for 30 minutes.
  4. Clean the ports.
  5. Connect the device again and see if the problem is still there.

Note: Before you plug in the device again, make sure it is in an open and well-ventilated area.

It should also be at a reasonable distance from other appliances and electronics.

Solution #5: Update Your Fire TV Software

If the cause of the issue is outdated software, update your Fire TV to make sure it is compatible with your applications.

Ensure the update is finished in the background to prevent files from being corrupted.

  1. Go to Settings on your Fire TV.
  2. Select My Fire TV and click About.
  3. Choose Check for System Update to see if an update is available for your device.
  4. If an update is available, it will download automatically. Click Install System Update once done.
  5. Hit Select on the remote to power off your device.

Note: Wait for updates to be installed. It usually takes 5-15 minutes, depending on your internet speed.

Solution #6: Reset Your Fire TV

reset your fire tv

Corrupt files and apps can cause your Fire TV to freeze on the Amazon logo during start up.

If you encounter this issue, reset your device to remove the corrupt files preventing it from starting properly.

To reset your device automatically:

  1. Go to Settings.
  2. Go to Devices.
  3. Scroll down to Reset to factory defaults and click it.
  4. Select the Reset button.

If this does not work, you can try resetting your Fire TV manually:

  1. Press and hold the back and right buttons of the remote simultaneously.
  2. Keep them pressed for at least 10 seconds or until the reset option appears on the screen.
  3. Follow the instructions to complete the process.

Note: Instead of a full reset, you can also try a partial reset. Contact customer support to help you perform a partial reset.

If for some reason, you still cannot get your Fire TV unstuck from the Amazon screen, we highly advise you to contact Amazon customer service.

They can assist you in fixing the problem and checking your device thoroughly.

Read Next: Amazon Fire Stick Initial Setup Without Remote? Here’s How to Do it!

Last Thoughts

Thus, if your Fire TV is frozen on the Amazon logo during startup, something must have gone wrong during the update. When this happens, reset your device to factory defaults to remove the corrupted files that hinder it from starting properly. 

If you are experiencing a Fire TV stuck on Amazon screen malfunction, this post will help you understand what could have caused the problem and recommend appropriate solutions to fix it.

If you have tried all solutions in this article, but the problem is still there, contact Amazon technical support for further assistance and ensure complete customer satisfaction.

If you find this post useful but have trouble with another Amazon Fire TV setup, our blog can definitely help. We can help you understand the issue and provide the best solutions.

Nicole B