bose quietcomfort earbuds not charging

What can you do when you find your Bose Quietcomfort earbuds not charging?

If your earbuds lose the ability to charge, you will eventually not be able to use them. Thus, it is best to find out how to fix the issue.

You may not be positioning the earbuds correctly in the charging case. Alternatively, the USB cable at use is improper, or the room temperature prevents the charge. Finally, a reset might be necessary.

The solutions are very simple, but thoroughly diagnosing them is important.

The sections below will deliver all the necessary information to make the best-informed troubleshooting decision.

Why Are The Bose Quietcomfort Earbuds Not Charging?

why bose earbuds not charging

You might be scared that your Bose Quietcomfort Earbuds are not charging. After all, what does that mean? Are your earbuds becoming obsolete? Or can you fix it and keep using them?

The truth is that the Bose Quietcomfort earbuds have multiple reasons not to charge.

A few different things can be the culprit behind this annoying issue. Fortunately, you can solve the problem depending on what is happening.

Before trying to solve it, it is necessary to understand what is going on exactly. Analyzing the situation is key to a happy ending.

So here are the top reasons behind the charging failure:

#1. Earbuds Not Correctly Positioned

Users who just acquired a pair of earbuds might need help putting the device in the correct position for charging.

#2. The Case Lid Is Still Open

Earbuds such as the Bose Quietcomfort require that the case is closed when put into charging mode.

#3. Software Issue

the software issue

Even though charging is a hardware function, software issues might prevent the hardware from working as intended.

#4. Incorrect USB Cable

Sometimes, you are trying to charge the device with a USB cable that is not made for it.

#5. The Charger Is Not up to the Task

This is again due to using a different accessory than the one made for your device.

Chargers might have different energy ratings, thus affecting the charging capacity for different devices.

#6. Non-Ideal Temperature

Bose alerts that charging might result inefficiently if your device is too hot or too cold. 

With all those reasons in mind, it is time we skip to the next section, where we will teach you how to solve all possible problems.

How To Fix Bose Quietcomfort Earbuds Not Charging

how fix the bose earbuds

There are different methods for fixing your Bose QC earbuds not charging.

Unfortunately, the precise method will hang on to the issue it is presenting.

So you must investigate thoroughly before trying a method that might risk your device’s integrity.

Without further ado, grab your faulty earbuds, and let’s fix the charging issue!

Method #1: Firmly Seat The Earbuds

When you are a first-timer with earbuds, you might not know how to properly position them for charging.

It happens that a few earbuds are truly tricky in that department. The Bose Quietcomfort earbuds have the correct way of placement for charging.

firmly seat earbuds

However, to ensure they are well seated, a few guidelines will help you.

  • Note that there are charging pins in the case. The earbuds must make contact with them;
  • Ensure that the earbuds flash or light up when you put them into charging;
  • Close the lid, or else the earbuds won’t charge completely.

If you are not sure that the lid is perfectly closed, here is how to proceed:

  1. Press the front and back of the case together until the case closes
  2. Wait for the charging indicator light to turn on

Suppose the charging indicator light does not turn on. In that case, the charging pins may have become jammed in the down position.

Check if the charging pins can move up and down by pushing on them. 

If that is not possible, then the issue is definitely in your case. You might have to contact Bose and ask for a replacement if applicable. 

Method #2: Determine A Correct USB Cable

determine correct usb cable

The Bose QuietComfort earbuds come with a USB-C to USB-A cable in the box, so you can use this cable to charge your earbuds. 

If you need to purchase a new cable, get a high-quality one rated for the appropriate voltage and amperage.

You should avoid using a damaged or low-quality cable, as this could damage your earbuds or cause them to charge improperly.

How do you determine if the USB cable is proper for the task? According to Bose, 1.5A is the recommended amperage for charging the case.

The amperage of a USB charging cable is typically printed on the cable or on the packaging it came in. 

The amperage rating is usually indicated in milliamperes (mA) or amperes (A).

For example, a cable rating of 1.5A can deliver 1.5 amperes of current. For the Bose Quietcomfort Earbuds, that is what we are looking for! 

Alert: If you don’t know the amperage of the USB cable you have in your hands, the best is not to use it. Buy a high-quality substitute if the cable that came with the earbuds is no longer functional.

Method #3: Ensure The Room Temperature Is Fine

ensure the room temperature is fine

Charging electronic devices, such as the Bose QuietComfort earbuds, is generally recommended at room temperature or in a cool, dry place.

Charging your earbuds at high temperatures or in a humid environment could potentially cause damage to the earbuds or the battery.

As a general guideline, it is best to avoid charging your earbuds in temperatures above 35°C/95°F.

However, if the ambient temperature is very high, allowing the earbuds and charging case to cool down before charging them may be helpful.

It is also important to keep the earbuds and charge case away from heat sources, such as direct sunlight, radiators, or other heat-generating appliances. 

If you need to transport your earbuds while charging, keeping them in a cool, dry place is best to avoid exposing them to high temperatures.

Tip: You can use a thermometer to measure the temperature of the charging environment. That can help you determine whether the temperature is safe for charging your earbuds.

Method #4: Reset Your Earbuds

reset the earbuds

Sometimes a software bug prevents your earbuds from straying into the charging mode correctly.

Fortunately, a software bug is something not to be too concerned about. A hardware issue preventing charging would be almost a dead end!

As discussed in the section concerning the reasons behind the present issue, resetting your earbuds might help.

So here is how you can reset your Bose Quietcomfort earbuds:

  1. Place the earbuds in the case (ensure they touch the pins)
  2. Close the case.
  3. Hold the back button for 10 seconds 
  4. Wait for a red light
  5. Release the button 
  6. Wait for a white light
  7. Remove the earbuds from the case

With the steps above, the earbuds should be reset and ready to rock again. They are no longer paired to any of your devices as they have been reset.

Then, the next step is pairing them again to your phone or laptop. 

Method #5: Clean With Dry Cloth

clean with a cloth

Suppose none of the methods above have done the trick so far. In that case, you can try a simple secret: clean the charging port with a dry cloth.

Amazing, right?

However, you must be absolutely careful when doing that.

When cleaning, the earbuds must be turned off and removed from the case. Then use a lint-free cloth to gently brush away any dirt visible in the charging port. 

Furthermore, using a toothbrush (soft bristles only) is helpful for scrubbing the port. 

After all is clean, you must test again. Since all the paths are unobstructed, charging should be easy now.

Note: Remember not to spill any liquid on the charging port or use sharp objects to clean it. 

What We Learned

Are your Bose Quietcomfort earbuds not charging? After reading the guide above, we hope that you fix the situation and get your earbuds to work again.

That is one big issue of modern Bluetooth earbuds: you must ensure they can charge at all times. Remember that, sometimes, all it takes is a bit of cleaning!

Nicole B